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ATEN RCM101D User Manual

ATEN RCM101D User Manual

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  • Page 1 DVI KVM over IP RCM101D User Manual www.aten.com...

  • Page 2: Emc Information

    RCM101D User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 3: Rohs

    RCM101D User Manual KCC Statement RoHS This product is RoHS compliant.

  • Page 4: User Information

    RCM101D User Manual User Information Online Registration Be sure to register your product at our online support center: International http://eservice.aten.com Telephone Support For telephone support, call this number: International 886-2-8692-6959 China 86-400-810-0-810 Japan 81-3-5615-5811 Korea 82-2-467-6789 North America 1-888-999-ATEN ext 4988...

  • Page 5: Package Contents

    © Copyright 2019 ATEN® International Co., Ltd. Manual Date: 2020-01-17 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

  • Page 6: Table Of Contents

    RCM101D User Manual Contents EMC Information ..........ii RoHS .
  • Page 7 RCM101D User Manual Upgrade Main Firmware ....... . 27 Update Display Info ........28 Advanced Setting .
  • Page 8 RCM101D User Manual Video Settings ......... . 77 Gamma Adjustment.
  • Page 9 RCM101D User Manual General ..........107 Rack Mounting .
  • Page 10 Chapter 2, Hardware Setup, describes how to set up your installation. Diagrams showing the necessary steps are provided. Chapter 3, Browser Login, describes how to log into the RCM101D with a browser, and explains the functions of the icons and buttons that appear on the opening page.

  • Page 11: Conventions

    For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...
  • Page 12 RCM101D User Manual This Page Intentionally Left Blank...

  • Page 13: Introduction

    Internet – whether that computer is located down the hall, down the street, or half-way around the world. Operators at remote locations connect to the RCM101D via its IP address. Once a connection has been established and authorization granted, the remote computer can exchange...
  • Page 14 Once an operator successfully connects and logs in, his screen displays what is running on the remote unit attached to the RCM101D and he can control it from his console just as if he were there.

  • Page 15: Features And Benefits

    Chapter 1. Introduction Features and Benefits The features and benefits provided by a RCM101D deployment are described in the following table: Features Benefits  Advanced Security Advanced security features include password protection – whereby a valid username and password must be given before the client software will run –...
  • Page 16 Superior Video With its enhanced fps throughput for crisp responsive video display, the RCM101D offers resolutions of up to 1920 x 1200 @ 60Hz; vibrant 30-bit color depth and gray level control for rich remote session display.
  • Page 17 Chapter 1. Introduction Features Benefits ATEN PadClient A mobile app for iPad to remotely and securely access Support computers connected to the KVM over IP switch.

  • Page 18: System Requirements

    RCM101D User Manual System Requirements Remote User Computers Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the Internet. The following equipment must be installed on these computers: ...

  • Page 19: Cables

    Chapter 1. Introduction Cables  A custom USB KVM cable set to link the RCM101D to a server or KVM switch are provided with this package.  Custom KVM cable sets are available in various lengths, as shown in the...

  • Page 20: Video

    RCM101D include Windows 2000 or later, and other systems capable of running Sun's Java Runtime Environment (JRE) 6, Update 3, or higher (Linux, Mac, Sun, etc.).  Supported operating systems for servers that connect to the RCM101D are shown in the table, below: Version...

  • Page 21: Browsers

    Chapter 1. Introduction Browsers Supported browsers for users that log into the RCM101D include the following: Browser Version Internet Explorer 6 or later Chrome 8.0 or later Firefox Windows 3.5 or later Linux 3.0 or later Safari Windows 4.0 or later 3.1 or later...

  • Page 22: Components

    Lights ORANGE to indicate that the RCM101D is transmitting 1000 LED at 10 Mbps on this port. Lights ORANGE + GREEN to indicate that the RCM101D is transmitting at 100 Mbps on this port. Lights GREEN to indicate that the RCM101D is transmitting at 1000 Mbps on this port.

  • Page 23: Rear View

    PC/KVM Port Use the KVM cable provided with this package that links the RCM101D to your PC / Server for this port. Connect the DVI video display, keyboard/mouse, microphone and speakers to the server or KVM switch that you are installing.
  • Page 24 Laptop USB Console provided with this package to connect a USB port on (LUC) Port the server to the RCM101D's Virtual Media port. See Virtual Media, page 83, for details. When the switch is set to LUC, connect the laptop’s USB to this port.

  • Page 25: Hardware Setup

    Stacking and Rack Mounting Stacking The RCM101D can be placed on any appropriate level surface that can safely support its weight plus the weight of its attached cables. To place or stack the RCM101D, remove the backing material from the bottom of the rubber feet...

  • Page 26: Rack / Wall Mounting

    RCM101D User Manual Rack / Wall Mounting The RCM101D can be installed in most standard 19" (1U) racks or mounted to a wall. To rack mount the unit or attach the unit to the wall, do the following: 1. Use the screws supplied with your rack mounting kit to attach the...

  • Page 27: Installation

    RCM101D unit’s rear panel. 2. Use the KVM cable provided with the package to connect the RCM101D’s PC/KVM Port to the keyboard, video, mouse, speakers and microphone ports of the server or KVM switch that you are installing.
  • Page 28 Note: Dual power operation is optional – the second power source is for back-up; a second power adapter requires a separate purchase 11. Power on the RCM101D, then power on the server/KVM switch. Note: For safety reasons, we suggest you ground the switch using a grounding wire.
  • Page 29 Chapter 2. Hardware Setup DVI KVM Cable Connection...
  • Page 30 RCM101D User Manual This Page Intentionally Left Blank...

  • Page 31: Browser Login

    Chapter 3 Browser Login The RCM101D can be accessed either from an Internet type browser or via the following methods:  Windows Client (see The Windows Client Viewer, page 63);  Laptop USB Console (LUC) port; and  Local Console (see Local Console, page 93) The next several chapters describe browser-based operations.
  • Page 32 RCM101D User Manual 3. Provide a valid Username and Password (set by the RCM101D administrator), then click Login to continue. 4. For security purposes, the system will prompt you to change the login password. The password must be different from your login password.

  • Page 33: Main Screen

    Chapter 3. Browser Login Main Screen After you have successfully logged in, the RCM101D Main screen appears: The Main screen consists of the user menu in the left panel, with a Viewer icon (to launch the Java or WinClient Viewer) as well as a Logout icon displayed in the bottom of the menu.
  • Page 34 RCM101D User Manual This Page Intentionally Left Blank...

  • Page 35: Configuration

    Introduction The administration utilities, represented by the links and icons located at the left panel of the RCM101D web page, are used to configure the RCM101D’s operating environment. This chapter discusses each of them in turn. Note: 1. As you make your configuration changes in each dialog box, click Save to apply the settings.

  • Page 36: Basic Setting

    User Management The User Management screen allows you to add, edit or remove user accounts to the RCM101D, as well as modify the role and permissions of each account:  Username: This is the user name of the account.  Password / Confirm Password: Enter a new password if you are changing it.

  • Page 37: Permissions

     System Log: Checking this allows a user to view the contents of the log file.  SSH Client: Checking this allows a user to access the RCM101D via SSH sessions.  View Only: Checking this restricts a user from configuring the RCM101D.

  • Page 38: Sessions

    Sessions The Sessions screen lets the administrator see at a glance all the users currently logged into the RCM101D, and provides information about each of their sessions. The meanings of the headings at the top of the page are fairly straightforward.

  • Page 39: Maintenance

    To upgrade the firmware, do the following: 1. Download the new firmware file to your computer. 2. Open your browser; log in to the RCM101D; and click Maintenance in the left panel menu to bring up the Firmware File dialog box as follows: 3.

  • Page 40: Update Display Info

    RCM101D User Manual 5. After the upload completes, a message appears on the screen to inform you that the operations succeeded. Click Logout at the bottom left of the Main web page. 6. In the screen that comes up click Yes to confirm that you want to exit and reset the RCM101D.
  • Page 41 Chapter 4. Configuration Backup / Restore The Backup / Restore screen gives you the ability to back up the RCM101D’s configuration and user profile information. Backed up User Account and Configuration information can be restored with the Restore section. Information currently configured on the RCM101D will be replaced with the information that you restore.
  • Page 42 3. When the browser asks what you want to do with the file, select Save to disk; then save it in a convenient location. Note: The RCM101D saves all its backup files as sysconfig.cfg. If you want to save more than one backup file, simply rename the file to something convenient when you save it.
  • Page 43 Chapter 4. Configuration Ping Host The Ping Host section enables you to ping an IP address. Enter the IP address/ Hostname then click Ping. You can also enter Commands in the IP address/Host Name text bar. Command: tc help Result: Receive help information for commands. Command: tc get Result: Get current configuration.

  • Page 44: Advanced Setting

    General  Device Name: To make it easier to manage installations that have more than one RCM101D, each one can be given a name. Enter a name (16 characters max.) for the RCM101D then click Save.  MAC (1, 2) Address: The RCM101D's MAC Address displays here.

  • Page 45: Network

    Chapter 4. Configuration Network The Network screen is used to specify the RCM101D's network environment.

  • Page 46: Ip Installer

    Disabled for the IP Installer utility. See p. 113 for IP Installer details. Note: 1. If you select View Only, you will be able to see the RCM101D in the IP Installer’s Device List, but you will not be able to change the IP address.

  • Page 47: Ipv4 Settings

    IP address, 192.168.0.60. 2. If the RCM101D is on a network that uses DHCP to assign network addresses, and you need to ascertain its IP address, you can use the IP installer.

  • Page 48: Network Transfer Rate

    DDNS maps a dynamic IP address assigned by a DHCP server to a host name. The RCM101D can update the DDNS server with its IP address at certain time intervals. To enable the DDNS capability for the RCM101D, do the following: 1.

  • Page 49: Anms

    Chapter 4. Configuration ANMS The Advanced Network Management Settings screen allows you to set up login authentication and authorization management from external sources. It is divided into several sections, each of which is described in the sections that follow. Event Destination This section lets you configure the SMTP, log server, SNMP and syslog server settings.
  • Page 50 RCM101D User Manual SMTP Settings To have the RCM101D email reports from the SMTP server to you, do the following: 1. Check Enable report from the following SMTP server, and key in the IP address and service port of your SMTP server.

  • Page 51: Snmp Server

    Note: The following SNMP trap events are sent: System Power On, Login Failure, and System Reset. Syslog Server To record all the events that take place on the RCM101D and write them to a Syslog server, do the following: 1. Check Enable.

  • Page 52: Radius Settings

    2. Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers. 3. In the Timeout field, set the time in seconds that the RCM101D waits for a RADIUS server reply before it times out.
  • Page 53 To allow authentication and authorization via LDAP or LDAPS, the Active Directory’s LDAP Schema must be extended so that an extended attribute name for the RCM101D – RCM101D-userProfile – is added as an optional attribute to the person class. In order to configure the LDAP server, you will have to complete the following procedures: 1) Install the Windows Server Support Tools;...

  • Page 54: The Permission Attribute Value (For Radius And Ldap)

    The attribute value for permission is made up of two parts: 1) the IP address of the RCM101D a user will access; and 2) a string that indicates the access rights the user has on the RCM101D at that IP address. For example: 192.168.0.80&c,w,j;192.168.0.188&v,l...

  • Page 55: Security

    Chapter 4. Configuration Security The Security screen controls access to the RCM101D, and lets you configure the login failure policies, login string, security settings, and so on. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully.

  • Page 56: Filter

    RCM101D User Manual Filter IP and MAC Filters control access to the RCM101D based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes.
  • Page 57 To delete a filter, select it in the IP Filter or MAC Filter list box and click Delete. The Filter section also lets administrators specify a Login String that users must include (in addition to the IP address) when they access the RCM101D with a browser. For example: 192.168.0.126/RCM101D ...

  • Page 58: Encryption

    RCM101D User Manual Account Policy Set the parameters for the username and password.  Minimum Username Length: Enter the minimum number (0 - 16) of characters required for a username (default is 6).  Minimum Password Length: Enter the minimum number (0 - 16) of characters required for a password (default is 6).

  • Page 59: Working Mode

    Working Mode Use this section to set the working mode parameters.  Enable ICMP so that the RCM101D can be pinged. If it is not enabled, the device cannot be pinged. The default is Enabled.  Enable Multiuser Operation to permit more than one user to log into the RCM101D at the same time.

  • Page 60: Private Certificate

     If Disable Authentication is checked, no authentication procedures are used to check users attempting to log in. Users gain Administrator access to the RCM101D switch simply by entering combination of username and password. Note: Enabling this setting creates an extremely dangerous result as far as security goes, and should only be used under very special circumstances.

  • Page 61: Certificate Signing Request

    Chapter 4. Configuration the CA sends you the certificate, save it to a convenient location on your computer. Importing the Private Certificate To import the private certificate, do the following: 1. Click Browse to the right of Private Key; browse to where your private encryption key file is located;...
  • Page 62 Click Browse to locate the file; then click Upload to store it on the RCM101D. Note: When you upload the file, the RCM101D checks the file to make sure the specified information still matches. If it does, the file is accepted;...

  • Page 63: Console Management

    Phone Number field.  Enable Flexible Dial Back: If Flexible Dial Back is enabled, the modem that the RCM101D dials back to doesn’t have to be fixed. It can dial back to any modem that is convenient for the user, as follows: 1.
  • Page 64  If you select Every two hours (for example), the RCM101D will start dialing out every two hours beginning at 00:00.  If you don't want the RCM101D to dial out on a fixed schedule, select Never from the list.
  • Page 65 A setting of zero means it is always on line.  Emergency Dial Out: If the RCM101D gets disconnected from the network, or the network goes down, this function puts the switch on line via the ISP dial up connection.
  • Page 66 RCM101D User Manual Serial Console To configure the RCM101D to interact with the connected serial device, you need to set its parameters to match the parameters of the device in the Port Property Settings. Select the values that match the ones used by the connected serial console device.

  • Page 67: Date/Time

    Set the parameters according to the information below. Time Zone  To establish the time zone that the RCM101D is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is at.
  • Page 68 RCM101D User Manual Date / Time  Select the month from the drop-down list-box.  Click < or > to move backward or forward by one year increments.  In the calendar, click on the day.  To set the time, key in the numbers using the 24 hour HH:MM:SS format.
  • Page 69 Use this section to edit the device settings.  If Force All to Grayscale is enabled, the remote displays of all devices connected to the RCM101D are changed to grayscale. This can speed up I/ O transfer in low bandwidth situations.
  • Page 70 RCM101D User Manual  Occupy Timeout: If there is no user input for the amount of time specified here, the control privilege is released and transferred to the next user who moves the mouse or uses the keyboard.  Reset: After making any network changes, be sure Reset on exit has been enabled (there is a check in the checkbox), before logging out.

  • Page 71: Preferences

    Selecting Auto causes the RCM101D to display the pages in the same language to which the browser is set. If your browser is set to a non-supported language, the RCM101D looks to what your server’s operating system is set to. If the operating system is set to a supported language it will use that language to display its pages.

  • Page 72: Password

    Click Change Password to apply your settings. Logs The RCM101D logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the center left of the page. A screen similar to the one below appears: A maximum of 512 events are kept in the log file.

  • Page 73: Remote Console

    Clicking Refresh updates the snapshot of the remote display.  Select the Exit Macro you would like to use and click Save.  Telnet Viewer: Click Open to access the server connected to RCM101D via a built-in serial viewer for Telnet sessions.

  • Page 74: Download

     For details on the Log Server AP, refer to Chapter 8 on page 99. About Click About to see the current firmware version and copyright information of your RCM101D. Logout Click the Logout icon when you are done configuring the RCM101D’s operating environment. This logs you out of the RCM101D GUI.
  • Page 75 Chapter 4. Configuration...
  • Page 76 RCM101D User Manual...
  • Page 77 Chapter 4. Configuration...
  • Page 78 RCM101D User Manual...

  • Page 79: The Windows Client Viewer

    Chapter 5 The Windows Client Viewer Starting Up The RCM101D has a standalone windows application that opens a window on the user’s desktop containing the remote server’s (RCM unit) display. Follow the steps below to reach the remote server’s display.
  • Page 80 RCM101D User Manual Server Use this section if you wish to connect to a RCM101D at a remote location. Enter the IP address and the port of the unit and click Connect. If you don't know the Port number, contact the Administrator.

  • Page 81: Navigation

    Chapter 5. The Windows Client Viewer Navigation You can work on the remote system via the screen display on your monitor just as if it were your local system.  You can maximize the window, drag the borders to resize the window; or use the scrollbars to move around the screen.

  • Page 82: The Winclient Control Panel

    RCM101D User Manual The WinClient Control Panel The WinClient control panel is hidden at the upper or lower center of the screen (the default is up). It becomes visible when you move the mouse pointer over it: Note: 1. The above image shows the complete Control Panel. The icons that appear can be customized.

  • Page 83: Control Panel Functions

    Chapter 5. The Windows Client Viewer Control Panel Functions The Control Panel functions are described in the table below. Icon Function This is a toggle. Click to make the Control Panel persistent – i.e., it always displays on top of other screen elements. Click again to have it display normally.
  • Page 84 RCM101D User Manual Icon Function Click to select the mouse pointer type. Note: This icon changes depending on which mouse pointer type is selected (see Mouse Pointer Type, page 88). Click to toggle Automatic or Manual mouse sync.  ...

  • Page 85: Macros

    Chapter 5. The Windows Client Viewer Macros The Macros icon provides access to three functions found in the Macros dialog box: Hotkeys, User Macros, and System Macros. Each of these functions is described in the following sections. Hotkeys Various actions corresponding to clicking the Control Panel icons, can be accomplished directly from the keyboard with hotkeys.
  • Page 86 RCM101D User Manual An explanation of the Hotkey actions is given in the table below: Action Explanation Exit remote location Exits the remote view and goes back to the web browser Main Page. This is equivalent to clicking the Exit icon on the Control Panel.
  • Page 87 Chapter 5. The Windows Client Viewer User Macros User Macros are used to perform specific actions on the remote server. To create the macro, do the following: 1. Select the User Macros radio button, then click Add. 2. In the dialog box that comes up, replace the “New Macro” text with a name of your choice for the macro:...
  • Page 88 RCM101D User Manual 3. Click Record. The dialog box disappears, and a small panel appears at the top left of the screen: 4. Press the keys for the macro.  To pause macro recording, click Pause. To resume, click Pause again.
  • Page 89 Chapter 5. The Windows Client Viewer 4. If you haven’t brought up the Show dialog, click Done when you have finished recording your macro. You return to the Macros dialog box shown in Step 1: 5. You can give each macro a set of hotkeys, as illustrated in Hotkeys, page 69.

  • Page 90: System Macros

    RCM101D User Manual After creating your macros, you can run them in any of three ways: 1. By using the hotkey (if one was assigned). 2. By opening this dialog box and clicking Play. Note: User Macros are stored on the Local Client computer of each user.
  • Page 91 Chapter 5. The Windows Client Viewer 2. In the dialog box that comes up, replace the “New Macro” text with a name of your choice for the macro: 3. Click Record. The dialog box disappears, and a small panel appears at the top left of the screen: 4.
  • Page 92 6. Repeat the procedure for any other macros you wish to create. Once the system macros have been created, you can choose to run any one them upon logging out of the RCM101D (see Customization, page 59 for details). Note: 1. Information about the Search function is given on page 74.

  • Page 93: Video Settings

    Chapter 5. The Windows Client Viewer Video Settings The Video Settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor. The adjustment options are as follows: Option Usage Click this to control the transparency of the Video Settings dialog box.
  • Page 94 Performance Select the type of internet connection that exists between the Local Client computer and the RCM101D. The RCM101D will use that selection to automatically adjust the Video Quality and Detect Tolerance settings to optimize the quality of the video display.

  • Page 95: Gamma Adjustment

    Chapter 5. The Windows Client Viewer Option Usage Color Depth Control This setting determines the richness of the video display by adjusting the amount of color information. Detect Tolerance This setting also relates to video quality. It governs detecting or ignoring pixel changes.
  • Page 96 RCM101D User Manual Click and drag the diagonal line at as many points as you wish to achieve the display output you desire. If a gamma level is desirable, click Save As to save the current configuration as one of the four user-defined configurations. Saved configurations can be recalled from the list box at a future time.

  • Page 97: The Message Board

    Chapter 5. The Windows Client Viewer The Message Board To alleviate the possibility of access conflicts resulting from multiple user logins, the RCM101D provides a message board that allows users to communicate with each other: Buttons on the Top The buttons on the top are toggles. Their actions are described in the table...

  • Page 98: Message Display Panel

    RCM101D User Manual Message Display Panel Messages that users post to the board - as well as system messages - display in this panel. If you disable Chat, however, messages that get posted to the board won't appear. Compose Panel Key in the messages that you want to post to the board in this panel.

  • Page 99: Virtual Media

    Chapter 5. The Windows Client Viewer Virtual Media The Virtual Media feature allows a drive, folder, image file, or removable disk on a local client computer to appear and act as if it were installed on the remote server. Virtual Media also supports a smart card reader function that allows a reader plugged into a local client computer to appear as if it were plugged into the remote server.
  • Page 100 RCM101D User Manual 2. Click Add, then select the media source. Depending on your selection, additional dialog boxes appear enabling you to select the drive, file, folder, or removable disk you desire. See Virtual Media Support, page 133 for details about mounting these media types.
  • Page 101 Chapter 5. The Windows Client Viewer Note: 1. If a redirected device cannot be written to, or if a user does not have write permissions, it appears in gray and cannot be selected. 2. See Virtual Media Support, page 133, for a list of supported virtual media types.

  • Page 102: Zoom

    RCM101D User Manual Smart Card Reader Note: This feature is only available when using the WinClient Viewer or the Windows Client AP. The smart card reader function allows a reader plugged into a local client computer’s USB port to be redirected, and appear as if it were plugged into the remote server.

  • Page 103: The On-Screen Keyboard

    Chapter 5. The Windows Client Viewer The On-Screen Keyboard The RCM101D supports an on-screen keyboard, available in multiple languages, with all the standard keys for each supported language. Click this icon to pop up the on-screen keyboard: One of the major advantages of the on-screen keyboard is that if the keyboard languages of the remote and local systems are not the same, you do not have to change the configuration settings for either system.

  • Page 104: Mouse Pointer Type

    To display/hide the expanded keyboard keys, click the arrow to the right of the language list arrow. Mouse Pointer Type The RCM101D offers a number of mouse pointer options when working in the remote display. Click this icon to select the type that you would like to work with: Note: The icon on the Control Panel changes to match your choice.

  • Page 105: Automatic Mouse Synchronization (Dynasync)

    Chapter 5. The Windows Client Viewer When Mouse DynaSync is available, clicking the icon toggles its status between enabled and /disabled. If you choose to disable Mouse DynaSync mode, you must use the manual syncing procedures described in the next section.

  • Page 106: Open Gui

    RCM101D User Manual Open GUI Clicking the Open GUI icon brings up a window that allows you to configure the RCM101D via viewer-based GUI with the web browser administrative functionalities: The Administrator Utility is essentially the same as the browser-based version.

  • Page 107: Control Panel Configuration

    Chapter 5. The Windows Client Viewer Control Panel Configuration Clicking the Customize Control Panel icon brings up a dialog box that allows you to configure the items that appear on the Control Panel, as well as its graphical settings: The dialog box is organized into five main sections as described in the table below: Item Description...
  • Page 108 Control Panel as follows: Bus No./Total Users. (See the Control Panel diagram on page 66 for an example.) Snapshot These settings let the user configure the RCM101D’s screen capture parameters (see the Snapshot description under The WinClient Control Panel, page 66): ...

  • Page 109: Local Console

    (AP) program at the local site. Console Lock Switch The switch on the RCM101D rear panel lets you select how the mini USB port operates. Set the switch to LUC to use the mini USB port as a Laptop USB Console port.

  • Page 110: Laptop Usb Console

    RCM101D’s mini USB port, located on the unit’s rear panel (see Installation, page 15). 2. The RCM101D appears as a virtual drive in the laptop’s file system. Locate the Laptop AP on the virtual CD ROM and double-click the icon.

  • Page 111: Laptop Usb Console Main Page

    Chapter 6. Local Console Laptop USB Console Main Page After connecting a laptop to the RCM101D’s Laptop port, logging in, and opening the AP, the Laptop Console main page appears. The Laptop Console Main Page is similar to the Web Browser and WinClient Main Pages.
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  • Page 113: The Log File

    The Log File The Log File Screen The RCM101D logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the center left of the page. A screen similar to the one below appears: A maximum of 512 events are kept in the log file.
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  • Page 115: The Log Server

    The Log Server The Log Server is a Windows-based administrative utility that records all the events that take place on selected RCM101D units and writes them to a searchable database. This chapter describes how to install and configure the Log Server.

  • Page 116: Starting Up

    The screen is divided into three components:  A Menu Bar at the top  A panel that will contain a list of RCM101D units in the middle (see The Log Server Main Screen, page 105, for details).  A panel that will contain an Events List at the bottom...

  • Page 117: The Menu Bar

    The Menu bar consists of four items:  Configure  Events  Options  Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the RCM101D List window to enable it.

  • Page 118: Configure

    RCM101D units from the list.  To add a RCM101D to the RCM101D List, click Add.  To edit or delete a listed RCM101D, first select the one you want in the RCM101D List window, then open this menu and click Edit or Delete.

  • Page 119: Events

    Server List RCM101D units are listed according to their IP address. Select the unit that you want to perform the search on from this list. You can select more than one unit for the search. If no units are selected, the search is performed on all of them.

  • Page 120: Maintenance

    RCM101D User Manual Start Date Select the date that you want the search to start from. The format follows the YYYY/MM/DD convention, as follows: 2009/11/04 Start Time Select the time that you want the search to start from. End Date Select the date that you want the search to end at.

  • Page 121: Help

    Log Server to track (see Configure, page 102).  The lower (Event) panel displays the log events for the currently selected RCM101D (the highlighted one - if there are more than one). To select a RCM101D unit in the list, simply click on it.

  • Page 122: The List Panel

    Configure, page 102). Panel Showing Logs of the Selected The lower panel displays the log information of the selected RCM101D. Note that if the installation contains more than one switch, even though a switch is not currently selected, if its Recording checkbox is checked, the Log Server...

  • Page 123: Appendix

    Appendix Safety Instructions General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
  • Page 124 RCM101D User Manual extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.  To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un-interruptible power supply (UPS).

  • Page 125: Rack Mounting

    Appendix Rack Mounting  Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

  • Page 126: Technical Support

    RCM101D User Manual Technical Support International  For online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com  For telephone support, see Telephone Support, page iv. North America Email Support support@aten-usa.com Online Troubleshooting http://eservice.aten.com Technical Documentation Support Software Updates...

  • Page 127: Ip Address Determination

    If you are an administrator logging in for the first time, you need to access the RCM101D in order to give it an IP address that users can connect to. There are several methods to choose from. In each case, your computer must be on the same network segment as the RCM101D.
  • Page 128 RCM101D User Manual 3. In the screen that appears, press F1 to set the IP address. Proceed to step 4. Press F2 to enable the RCM101D to authenticate users. The RCM101D allows authentication and authorization through external programs. If the external programs fail to authenticate and you cannot log on to the device, use the local console to transfer authentication to the RCM101D.

  • Page 129: Ip Installer

    IP Installer The IP Installer utility provides a simple method to ascertain and configure IP related settings for ATEN network enabled devices. The utility can be obtained from the Download area of our website. Look under Download - Driver & Software, and select the model of your switch. After downloading the utility to your client computer, do the following: 1.

  • Page 130: Network Device Ip Installer

    The way that the IP Installer works is that it searches and lists all compatible ATEN devices on your network. You can select a model from the Device List and set it’s IP Address settings using the options listed below, then click Set IP to implement the change on the device.

  • Page 131: Protocol

    2. Specify the switch's default IP address (192.168.0.60) in your browser, and you will be able to connect. 3. Assign a fixed IP address for the RCM101D that is suitable for the network segment that it resides on. 4. After you log out, reset your client computer's IP address to its original...

  • Page 132: Ap Windows Client

    Windows AP program (see The Windows Client AP, page 91). When you run the program it searches the network segment for RCM101D devices, and displays the results in a dialog box similar to the one below: You can now use this network address, or you can change it by logging in (clicking Connect), or clicking Open GUI, and then clicking Network under the Advanced Settings menu.

  • Page 133: Ipv6

    At power on, the RCM101D is automatically configured with a Link Local IPv6 Address (for example, fe80::210:74ff:fe61:1ef). To find out what the Link Local IPv6 Address is, log in with the RCM101D’s IPv4 address and click the Basic Setting icon. The address is displayed at the bottom of the Basic Setting page (see page 24).

  • Page 134: Ipv6 Stateless Autoconfiguration

    RCM101D User Manual IPv6 Stateless Autoconfiguration If the RCM101D’s network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the RCM101D can obtain its prefix information from that device in order to generate its IPv6 address.

  • Page 135: Port Forwarding

    For example, if the RCM101D connected to a particular router has an IP address of 192.168.1.180, you would log into your router’s setup program and access the Port Forwarding (sometimes referred to as Virtual Server) configuration page.

  • Page 136: Keyboard Emulation

    RCM101D User Manual Keyboard Emulation The PC compatible (101/104 key) keyboard can emulate the functions of the Sun and Mac keyboards. The emulation mappings are listed in the table below. PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard [Ctrl] [T]...

  • Page 137: Trusted Certificates

    Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft’s list of Trusted Authorities.

  • Page 138: Installing The Certificate

    RCM101D User Manual Installing the Certificate To install the certificate, do the following: 3. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted.

  • Page 139: Certificate Trusted

    Appendix 7. Next, click Finish to complete the installation; then click OK to close the dialog box. Certificate Trusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present –...
  • Page 140 Mismatch Considerations If the site name or IP address used for generating the certificate no longer matches the current address of the RCM101D a mismatch warning occurs: You can click Yes to go on, or you can disable mismatch checking.

  • Page 141: Self-Signed Private Certificates

    [Enter] until all the parameters have been keyed in). 2. If there are spaces in the input, surround the entry in quotes (e.g., “ATEN International”). To avoid having to input information during key generation the following additional parameters can be used: /C /ST /L /O /OU /CN /emailAddress.

  • Page 142: Troubleshooting

    Mode to Manual makes the approximately 5 minutes for normal operations to resume, RCM101D crash. or you can reset the RCM101D to get it going right away (see Upgrade Main Firmware, page 27, point 1). When I was in a web...

  • Page 143: Windows

    (windows.ocx) that some antivirus programs mistakenly see Trojan after I access the as a virus or trojan. We have tested our firmware extensively RCM101D with my and found no evidence of a virus or trojan. You can add the browser and then open plugin to your antivirus program’s White List and use the...

  • Page 144: Sun Systems

    RCM101D User Manual Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768: HDB15 interface systems (e.g., Under Text Mode: Sun Blade 1000 servers). 1. Go to OK mode and issue the following com-...

  • Page 145: Mac Systems

    Appendix Mac Systems Problem Resolution The local and remote There are two USB I/O settings for the Mac: Mac 1, and mouse pointers do not Mac 2 (see Customization, page 59). In general, Mac 1 sync. works with older operating system versions, whereas Mac 2 works with the newer ones.

  • Page 146: Additional Mouse Synchronization Procedures

    RCM101D User Manual Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Windows: Note: In order for the local and remote mice to synchronize, you must use the generic mouse driver supplied with the MS operating system.

  • Page 147: Sun / Linux

    Appendix b) Click the Pointer Options tab c) Set the mouse speed to the middle position (6 units in from the left) d) Disable Enhance Pointer Precision 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this).

  • Page 148: Virtual Media Support

    RCM101D User Manual Virtual Media Support WinClient ActiveX Viewer / WinClient AP  IDE CDROM/DVD-ROM Drives – Read Only  IDE Hard Drives – Read Only  USB CDROM/DVD-ROM Drives – Read Only  USB Hard Drives – Read/Write*  USB Flash Drives – Read/Write* ...

  • Page 149: Administrator Login Failure

    To clear the login information do the following: 1. Power off the RCM101D, disconnect the power cord from its inlet, and remove its housing. 2. Use a jumper cap to short the jumper on the mainboard labeled J15.

  • Page 150: Specifications

    RCM101D User Manual Specifications Connectors 1 x USB Type A Female (White) Video 1 x DVI-D Female (White) Console Ports Mouse 1 x USB Type A Female (White) Speaker 1 x 3.5mm Audio Jack Female (Green) Audio Microphone 1 x 3.5mm Audio Jack Female (Pink)

  • Page 151: Limited Warranty

    What is covered by the Limited Hardware Warranty ATEN will provide a repair service, without charge, during the Warranty Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product.

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