Troubleshooting Checklist - Enterasys Matrix 7G4270-12 Hardware Installation Manual

4.2

TROUBLESHOOTING CHECKLIST

If the module is not working properly, refer to
causes, and recommended actions to resolve the problem.
Table 4-2 Troubleshooting Checklist
Problem
All LEDs are
OFF.
No Local
Management
Password screen.
Cannot navigate
beyond Password
screen.
Possible Cause
Loss of power.
Incorrect terminal setup.
Improper console cable
pinouts.
Corrupt firmware image,
or hardware fault.
Improper username/
password combination
entered.
Table 4-2 for a checklist of problems, possible
Recommended Action
Ensure that the module was installed
properly according to the installation
instructions in
chassis is providing power.
Refer to the Enterasys Matrix DFE-Platinum
Series Configuration Guide for proper setup
procedures.
Refer to Appendix A
pinouts.
If possible, attempt to download the image to
the module again. Refer to
instructions to clear NVRAM.
If the username/password combination has
been forgotten, refer to
instructions on how to set the mode switch to
reset the username/password combination to
the default values.
Troubleshooting Checklist
Chapter 3, and that the host
for proper COM port
Section B.2
Section B.2
Troubleshooting
for
for
4-5