Troubleshooting - SEH myUTN utnserver Pro User Manual

USB Deviceserver User Manual Linux
8.2

Troubleshooting

The SEH Computertechnik GmbH website contains our Knowledge Base articles that
provide solutions and detailed background knowledge addressing specific problems
and questions.
Fault
Lost password and/or user
name for the user accounts.
utnserver Control Center can
not be reached.
Functions are grayed out or
unavailable in the SEH UTN
Manager.
https://www.seh-technology.com/services/knowledgebase.html
Cause
—
• Faulty cable connections
• Wrong IP address used
• Browser proxy settings
• Access is protected via SSL/TLS
(HTTPS) and the security settings
are not supported  59
• TCP port access control is enabled
(ports are blocked)  61
Which features are inactive (grayed
out) in the SEH UTN Manager depends
on different factors:
• Selection list mode
- global
- user
• Client user account
- administrator or group mem-
bers of 'utnusers'
- standard user or users which are
not members of the group 'ut-
nusers'
• Write access to the *.ini file (selec-
tion list)
• UTN server model does not sup-
port the function
• The connected USB device does
not support the function
• Security measures have been im-
plemented
Fix
Reset the UTN server parameter values
to the default  78.
• Check the
- Cabling
- Settings
• Reset the UTN server parameter
values to the default  78.
• Consult your administrator.
• Start the SEH UTN Manager with a
different user account.
• Check the configured security
measures.
83
WARNING
Resetting the device
causes all settings to be
lost.
WARNING
Resetting the device
causes all settings to be
lost.