Troubleshooting Remote Wake-Up - 3Com 3C905C-TX-M User Manual

Tip
Run the NIC
diagnostic tests
Check the
3Com support
databases
Download the
latest NIC driver
Run the Clean Up
Failed Installation
program

Troubleshooting Remote Wake-Up

If your PC does not boot in response to a Remote Wake-Up
event, perform these troubleshooting steps:
1 Make sure that the PC meets the Remote Wake-Up
requirements listed in Chapter 1.
2 Make sure that you are using the latest driver for
the NIC.
This driver is shipped with the NIC on the EtherCD. It can
also be downloaded from:
http://www.3com.com/
3 Perform the Remote Wake-Up Test.
See
for instructions.
4 Check the PC BIOS.
a Boot the PC and enter the BIOS.
Description
Run the NIC and Network Tests, as described in
the NIC Diagnostics
If the tests fail, replace the NIC with a known working
NIC and run the tests again, using the same configuration
settings as those used on the failed NIC. If the working NIC
passes all tests, the original NIC is probably defective. For
information on product repair, see
Review the known problems and solutions found in the
following areas:
3Com Knowledgebase
3Com NIC Help system
Release Notes and Frequently Asked Questions
See "Accessing 3Com Support
chapter for instructions on using these databases.
Download and install the latest NIC driver from:
http://www.3com.com/
The Clean Up Failed Installation program is located on the
EtherCD. See "Cleaning Up a Failed
chapter for instructions.
"Running the NIC Diagnostics
If you do not know how to enter the BIOS, consult the
reference manual for your PC or contact your PC vendor.
Troubleshooting Remote Wake-Up
Tests" in Chapter
Databases" earlier in this
Installation" earlier in this
Tests" in
"Running
7.
Appendix D.
Chapter 7
69