Internet Fax Communication - Oce sx1481 User Manual

7.6 Internet fax communication

Symptom Possible Cause
Cannot receive Received data is in
the data with the format that is
available not supported.
format
Cannot connect POP server IP
to the POP Address /Domain
server name is not correct
or POP server is
down.
POP user name
or password is not
correct.
Receive an DNS server IP
error response Address is not cor-
from DNS rect.
server
Returns an The document was
error report sent to the Internet
from the remote FAX in an incompat-
Internet FAX. ible file format.
Cannot authen- Setting of SMTP
ticate when server is not correct.
connecting the
SMTP server.
7-6
Remedy
Ask the originator to resend with a supported file
attached format, TIFF-F or TIFF-S.
Check the POP server IP Address/Domain name.
E-mail environment parameter No.05, page
6-6.
Contact the network administrator.
Check the POP user name and password.
E-mail environment parameter No.06 and
No.07, on page 6-6.
Contact the network administrator.
Check the DNS server IP Address.
Page 6-3.
Contact the network administrator.
Change the E-mail environment parameter No.09
"File format" to "TIFF" or "TIFF-S".
Page 6-7.
Check the SMTP authentication, user name and
password.
E-mail environment parameter No.04, page
6-6.
Contact the network administrator.