Further Inquiries; Future Updates - Crestron Isys i/O TPMC-15-CH-L Operation Manual

Touchpanel Media Centers
72 • Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17-L Series
Crestron Isys i/O
TPMC-15/17 Touchpanel Troubleshooting (continued)
TROUBLE POSSIBLE CAUSE(S)
Video window Improper video
touchpanel has connection.
no display.
Incorrect video cable
used.
Incorrect video format
selection.
Incorrect VT Pro-e
project file loaded.
Communications Improper Ethernet
via the LAN port connection (IEC).
is not
Incorrect touchpanel
functioning.
selected in SIMPL
Windows.
Another device set to
the same IP address.
Possible bad port on the
hub.

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of
the touchpanel, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
™
TPMC-15/17-L Series
CORRECTIVE ACTION
Verify proper connections on
the touchpanel
Verify that the correct video
cable is being used.
Select the proper video input
configuration in the touchpanel
configuration SETUP MENU.
Make sure that video window
object resides in project, re-
compile, and reload.
Verify proper connection at
touchpanel LAN port.
Select "Touchpanel (Ethernet)"
instead of "Touchpanel
(Wired)". Refer to the the latest
version of the Crestron Isys
i/O™ TPMC-15 & TPMC-17
Series Programming Guide
(Doc. 6350) which can be
downloaded from the Crestron
website.
Obtain new touchpanel static IP
address.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touchpanel to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
Operations Guide - DOC. 6354