System Monitor Mode - Crestron CNX-DVP4 Operation Manual

Crestron CNX-DVP4
Operations Guide – DOC. 8170A
CNX-DVP4 Troubleshooting (continued)
TROUBLE
Video effect is different Wrong effect selected
than expected. in "Video Properties".
Analog join value has
been set.
Default effect is only
effect selected in the
CNX-DVP4 Options
screen.
Pages do not flip. Join numbers on
"Page Properties" in
VT-Pro-e not set.
Cresnet does not work DVP4 is set to master
after CNX-DVP4 is mode.
plugged into PRO2
control system.
Viewport displays the Two Viewport
following message: sessions are open, or
Warning: another CTP Viewport and Test
port is open. Type Manager are open.
KILLSOCKET CTP1 to
kill connection.
CNX-DVP4 does not IP address not correct
respond to ping (LAN green and amber
command. LEDs are off).
IP mask not correct
(LAN green and amber
LEDs are on).
Mouse or touchpanel Incorrect Touch
does not work. settings.
No cursor on screen. Cursor is set to OFF in
Viewport.
*The Test Manager utility is used for testing and debugging a SIMPL Windows program by
monitoring the status of selected signals in real time. For additional information, refer to the
SIMPL Windows Help file.

System Monitor Mode

The System Monitor allows you to reload firmware into the CNX-DVP4 in the event
that you cannot load the firmware in the normal mode. Use the monitor mode only if
you cannot load firmware in the CNX-DVP4 and only after tech support has
instructed you to perform this function.
Perform the following procedure to correct the "DVP4 does not function" trouble
situation on page 72 (in reference to Corrective Action).
1. Power down the CNX-DVP4 and connect DB9 straight-through RS-232
cable between the PC and the CNX-DVP4. Refer to "Cable Connection for
Programming" on page 14 for more information.
2. Open Viewport and select Setup | Communication Settings to open the
"Port Settings" window.
3. In the window, select RS-232 (Connection Type), 57600 (Baud Rate), N
(Parity), 8 (Data Bits), 1 (Stop Bits), no handshaking and click OK.
4. Power up the CNX-DVP4.
Digital Video Processor
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Select correct effect in "Video
Properties".
Change analog join value to zero (0).
Select correct effect in the CNX-DVP4
Setup | Options screen.
Set join numbers in "Page Properties".
Set CNX-DVP4 to slave mode via
Viewport.
Close one session of Viewport or Test
Manager.*
Assign correct IP address to CNX-
DVP4.
Assign correct IP mask.
At CNX-DVP4 prompt in Viewport, type
touch to check and adjust settings.
At CNX-DVP4 prompt in Viewport, type
cursor on to have cursor appear on
screen.
Digital Video Processor: CNX- DVP4 • 73