Problem Solving; Troubleshooting - Crestron CNX-DVP4 Operation Manual

Digital Video Processor

Problem Solving

72 • Digital Video Processor: CNX-DVP4

Troubleshooting

The following tables provide corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CNX-DVP4 Troubleshooting
TROUBLE
CNX-DVP4 does not CNX-DVP4 is not
function. receiving Cresnet
power.
Incorrect
firmware/software.
SIMPL Windows
program for PRO2 or
other 2-Series control
system installed on
compact flash.
Incorrect cable
connections.
Various (for example,
wrong firmware).
Incorrect power
supply
No video output Incorrect cable
displayed. connection.
Output resolution
incorrect.
CNX-DVP4 does not Program needs to be
boot properly. reloaded.
Wrong source or video Wrong VT Pro-e or
displayed. SIMPL Windows
programs.
VT Pro-e project not
set up correctly.
Video from RGB source Incorrect cable
is garbled or no output. connections.
Incorrect video effect in VT Pro-e project not
video window. set up correctly.
Crestron CNX-DVP4
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Verify Cresnet power to unit.
Update firmware/software versions as
per those listed in the Specifications
section.
Remove program from compact flash
via Viewport.
Follow connection procedures in this
guide and inspect connector pins.
Refer to System Monitor procedure on
page 73.
Use a Crestron power supply
Verify DVI/RGB output cable connection
to unit and video display.
Set output resolution via Viewport.
Power down unit, remove compact flash
card and power back up. After boot up,
install compact flash and down load new
project(s) using Viewport.
Verify correct programs.
Verify proper video set up for each
video window displayed.
Verify horizontal/vertical BNC cable
connections. Verify 15-pin cable
connection.
Verify correct video effect selected for
video window.
Operations Guide – DOC. 8170A