Machine Can't Detect Usb Drive; None Of The Toolheads Can Be Detected By Machine - Snapmaker 2.0 Troubleshooting Manual

Machine Can't Detect USB Drive

Possible Causes
• The file system of the USB drive isn't compatible with that of the machine.
• The capacity of the USB drive is too big.
• The USB drive is broken.
• The G-code file's suffix is incorrect.
• The USB port on the Touchscreen is broken.
Actions
1. Check if your G-code file end with .gcode when the machine is connected to the 3D Printing Module.
Similarly, the G-code file should end with .nc and .cnc when the machine is connected to the Laser Module
and the CNC Module respectively.
2. The machine supports USB drives with a capacity under 16 G. So if your USB drive is anything larger, it might
not be compatible with the machine.
3. The machine only supports FAT32 format, so if your USB drive is programmed to other formats, it won't be
detected. You can try formatting your drive as FAT32. Note that your disk will be erased during the process, so
before reformatting your USB drive, store its files elsewhere. Alternatively, you can use a new drive.
4. If the problem persists, the USB drive might be broken. Try a new USB drive. If this does not solve the problem,
go to step 5.
5. Connect a USB mini light or USB mini fan to the USB port on the Controller. See if they work.
- If yes, then the USB port on the Controller is fine.
- If not, then the USB port on the Controller is broken, and the Controller needs to be replaced.
None of the Toolheads Can Be Detected by Machine
Possible Causes
• This is an old version of the firmware.
• One or more broken modules are affecting the Controller Network Area (CAN) communication between the
Controller and other modules.
• The toolhead port on the Controller is damaged.
• The Controller is broken.
Actions
1. Download and install the latest version of firmware from
https://forum.snapmaker.com/t/snapmaker-2-0-firmware-updates-and-downloads/5443/12.
2. Turn off the machine, and unplug all the cables (except for the ones for the Power Module and
Touchscreen) from the Controller.
3. Connect one of the three toolheads.
4. Restart the machine, and see if the machine can detect the toolhead connected.
- If no, go to step 5.
- If yes, go to step 6.
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