Other Problems; The Front Cover Does Not Open; The Correct User Name Is Not Displayed When Touching The Index Button On The [Login] Screen; A Job With A Pin Code Cannot Be Deleted - Riso ComColor FT Series Troubleshooting Manual

Other Problems

The front cover does not open.

The front cover can only be opened when an
error such as ink cartridge replacement or
paper jam needs to be resolved.
To open the front cover when an error has not
occurred, press [Front Cover Release].
[Home] screen
Cover Release]
The correct user name is not
displayed when touching the
index button on the [Login]
screen.
The administrator may not have properly
configured [Index] in [User Setting].
Contact your administrator.
A job with a PIN code cannot be
deleted.
To delete a job with a PIN code without entering
the PIN code, you need to log in as the
administrator. For deleting a job, contact your
administrator to delete the job.
The printer does not wake up
automatically.
If you try to print in a network environment where
Wake On LAN communication is not enabled, the
printer does not wake up automatically due to the
sleep level setting configured by the administrator.
Set [MAC Address of the Printer] in the
[Environment] tab on the printer driver screen. For
more information, see "Wake On LAN" in the
"User's Guide". Otherwise, contact your
administrator.
The RISO Console screen is not
displayed.
The IP address of the machine may not have
been entered correctly in the web browser.
Enter the correct IP address. You can check the IP
address of the machine by touching [System Info] -
[Machine Info] from the [Home] screen.
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[Maintenance] [Front
The machine may be in sleep state.
The sleep level that the administrator configured in
[Power Saving Setting] may not allow you to
activate the RISO Console. Press the [Wake Up]
key to put the machine back into an operational
state, and then activate the RISO Console.
For more information on the power saving setting,
contact your administrator.
Some mode buttons are not
displayed on the RISO Console
screen.
The administrator may not have properly
configured the menu to be displayed on the
RISO Console screen using [Console display
item setting].
Contact your administrator.
How can I add paper during
printing.
Press the [Job Status] key on the operation panel.
Touch [Paper Info] on the [Job Status] screen to
display the tray which is feeding paper. When you
want to add paper during printing with the
machine, check the available tray on this screen.
Cannot print from a computer
when using external server
authentication.
You may not have registered a LDAP server in
[Server Setting]
When only the Kerberos server is registered as a
contact for authentication, you cannot print the jobs
sent from a computer.
Contact your administrator.
ComColor FT Series Troubleshooting Guide