Riso ComColor FT Series Troubleshooting Manual
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Also See for ComColor FT Series:
- User manual (236 pages) ,
- Quick manual (40 pages) ,
- Getting started manual (12 pages)
Related Manuals for Riso ComColor FT Series
Summary of Contents for Riso ComColor FT Series
- Page 1 This guide describes the action to take when a paper jam or other problem occurs. Troubleshooting Guide 067-36007...
- Page 2 This device is compliant with the substance emission inspec- tions of the German environmental label "RAL-UZ205". CAUTION The "Safety Precautions" are provided in the User's Guide. Be sure to read through them prior to use. After reading this guide, keep it in handy for future reference.
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Page 3: About This Guide
This guide describes the actions to take when a paper jam or other problem occurs. About This Guide This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION. The contents of this manual may be changed without prior notice due to product improvements. -
Page 4: Symbols, Notations, And Screenshots Used In This Guide
Name Used in This Guide Optional Equipment Stacking tray Wide stacking tray Auto-control stacking tray Optional stacking tray connected to the right side of the machine. ComColor FT Series Troubleshooting Guide... - Page 5 [Color Mode], [Page Border], [Image Quality], and [Gamma Correction] for the copy function on the touch panel screen [Color Mode], [Original Type], [Image Quality], [Gamma Correction], and [Screening] on the printer driver screen Remaining ink indicators on the touch panel screen and RISO Console screen ComColor FT Series Troubleshooting Guide...
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Page 6: Table Of Contents
Troubleshooting for the Multifunction Finisher or Face Down Finisher Stapler Jams (Multifunction finisher) Stapler Jams (Face Down Finisher) The staple case has fallen out (Multifunction finisher) Troubleshooting for the Feed Tray Troubleshooting for the IC Card Reader ComColor FT Series Troubleshooting Guide... - Page 7 Replacing the R2 or R3 Staple Cartridge Replacing the Staple Cartridge (Face Down Finisher) Cleaning the Punching Box Disposing of the Punching Trash Cleaning the Staple Waste Box Disposing of the staple waste R5 Simple Questions ComColor FT Series Troubleshooting Guide...
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Page 8: Touch Panel Display
• [Admin Menu] is displayed only when the user is logged in as an administrator. • For modes that require optional equipment, the mode buttons are displayed only when the optional equipment is connected. ComColor FT Series Troubleshooting Guide... -
Page 9: Status Area
Prepare a new ink cartridge for the color that flashes. • The amount of remaining ink cannot be displayed when using non-RISO ink. [--] is displayed instead of the remaining ink indicator. ComColor FT Series Troubleshooting Guide... -
Page 10: Job List Icons
Scan (Mail) job Scan (PC) job Scan (Console) job Storage (Save) job Storage (Load) job USB (Save) job USB (Load) job PS job Job with a PIN code Broken job (Broken data or data with problems) ComColor FT Series Troubleshooting Guide... -
Page 11: Chapter 1 Messages
When an error occurs, the error When an error occurs with the scanner, the scanner LED flashes in LED flashes in red. red. Paper Jam Indication LED When a paper jam occurs, the panel LED lights up in red. ComColor FT Series Troubleshooting Guide... -
Page 12: Error Messages On The Touch Panel
If this does not solve the problem, contact your dealer or authorized service representative. Be sure to mention the error code displayed on the touch panel when contacting your dealer or authorized service representative. ComColor FT Series Troubleshooting Guide... -
Page 13: Unit Error
Touch the button indicating the location of the paper jam to display how to remove the jammed paper, and follow the instructions. For more information, see "Paper Jams" (p.22). ComColor FT Series Troubleshooting Guide... -
Page 14: Consumable Error
Message Action to Take Set ink cartridges. No ink cartridge has been installed, or a non-RISO ink has been installed. Install a RISO ink cartridge, or contact your administrator. Different color ink is set. Replace The type or color of the installed ink cartridge is not correct. Check the ink cartridge. - Page 15 Lift the stripper lock knob to lock the stripper unit. When the stripper lock knob cannot be locked, the stripper unit is not fully inserted. Make sure that the stripper unit is fully inserted. ComColor FT Series Troubleshooting Guide...
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Page 16: Warning
Touch [Confirm]. If this message is displayed while scanning an original, scan the original again. If the error message does not disappear after touching [Confirm], press the [Power] key on the operation panel to restart the machine. ComColor FT Series Troubleshooting Guide... - Page 17 For more information on the mail server setting, see "Mail Setting" in exceeds the maximum sending limit. the "Administrator's Guide". Change the scan function setting. Or contact your mail server administrator. Failed to send the mail. The mail server may malfunction. Check. ComColor FT Series Troubleshooting Guide...
- Page 18 Delete completed jobs or unnecessary documents in storage to free space in HDD. up space on the hard disk. Job name: The corresponding job was deleted on the RISO Console while it was This job has been deleted. suspended. Send the data again.
- Page 19 Check the orientation or following. settings of the set paper. • When using the face down finisher "Staple" of the "User's Guide" • When using the multifunction finisher "Staple/Punch" of the "User's Guide" ComColor FT Series Troubleshooting Guide...
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Page 20: Information
For optimal printing quality, it is recommended to use the ink is recommended to use or cartridge within approximately 24 months from the date of replace the ink cartridge soon. manufacture (when preserved under room temperature). ComColor FT Series Troubleshooting Guide... -
Page 21: Chapter 2 Troubleshooting
Paper is loaded but the "Set paper." error message is displayed. p.35 The results of color printing are poor. p.36 Printed images are light or faded. p.36 The paper edges become dirty. p.36 ComColor FT Series Troubleshooting Guide... -
Page 22: Problem See
The paper is stapled at the wrong position. p.40 Troubleshooting for Scanning There is no scanned data on the scan screen of the RISO Console. p.41 Part of the original is missing in the scanned data. p.41 The color mode is set to [Auto], but the machine does not identify color originals automatically. - Page 23 The printer does not wake up automatically. p.52 The RISO Console screen is not displayed. p.52 Some mode buttons are not displayed on the RISO Console screen. p.52 How can I add paper during printing. p.52 Cannot print from a computer when using external server authentication.
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Page 24: Paper Jams
Follow the procedure displayed on the touch panel to remove the paper. Touch [Back] or [Next] to display the previous or next page. The screenshots below are examples of the display when there is a paper jam. ComColor FT Series Troubleshooting Guide... - Page 25 When all of the jammed paper is removed and the cover is closed, the error screen closes and the previous screen is displayed. • As long as alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat Steps 1 to 3 to remove the jammed paper. ComColor FT Series Troubleshooting Guide...
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Page 26: Precautions When Removing Jammed Paper
The print heads are located inside the top of the paper removal opening. When removing jammed paper from the opening, avoid touching the print heads to prevent ink from getting on your hand or sleeve. ComColor FT Series Troubleshooting Guide... -
Page 27: Frequent Paper Jams
When using irregular sized paper, the paper size must be registered in advance in the administrator menu. Contact your administrator. To use unregistered irregular sized paper, select [Paper Selection] - [Paper Tray Setting] - [Paper Size], and specify the size in [Manual]. ComColor FT Series Troubleshooting Guide... - Page 28 Return [Double-feed Check] to [ON] after printing. If you leave [OFF] as is, other problems might occur. • For more information on how to load paper and the types of paper that can be used, see "Loading Paper" and "Printing Paper" in the "User's Guide". ComColor FT Series Troubleshooting Guide...
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Page 29: Paper Feed Path
Solid line: Paper feed path during simplex printing Dashed line: Paper feed path during duplex printing <When using the face down tray> <When using the face down finisher> <When using the stacking tray> <When using the additional tray> ComColor FT Series Troubleshooting Guide... - Page 30 The tray used to output printouts differs depending on the multifunction finisher functions that have been configured. • For detailed illustrations of the paper feed path when using the multifunction finisher, see the next page. ComColor FT Series Troubleshooting Guide...
- Page 31 When stapling When the folder unit is added When using the 3-fold function When punching When using the Z-fold function When punching and stapling ComColor FT Series Troubleshooting Guide...
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Page 32: General Troubleshooting For This Machine
For copying and scanning: Configure the [Scanning Level] setting for copying according to the original. [Copy] screen / [Scan] screen / [USB] - [Save] screen [Scanning Level] [Storage] - [Save] screen select the folder [Change Setting] [Scanning Level] ComColor FT Series Troubleshooting Guide... -
Page 33: Prints Or Copies Have White Streaks Or Appear Blurry
Scan the original again without subjecting the scanner to vibration. If you are copying, the paper may be moist. If the paper contains moisture, part of the copied data may not be printed or it may be blurred. Use dry paper. ComColor FT Series Troubleshooting Guide... -
Page 34: The Back Of The Original Is Visible
Normally, set the lever to " (NORMAL)". If paper [Paper Size] and [Paper Type] settings on the feeding is a problem, set this to " (CARD)". printer driver screen match the corresponding settings on the machine. ComColor FT Series Troubleshooting Guide... -
Page 35: A Multiple Feeding Error Occurs Although Multiple Sheets Of Paper Were Not Being Fed, Or Multiple Feeding Errors Occur Frequently
[Double-feed Check] to [OFF] For copying: [Copy] screen [Paper Selection] [Paper Tray Setting] set [Double-feed Check] to [OFF] [Storage] - [Save] screen select the folder [Change Setting] [Paper Selection] [Paper Tray Setting] set [Double-feed Check] to [OFF] ComColor FT Series Troubleshooting Guide... -
Page 36: Troubleshooting For The Printer Driver And Printing
Select the [Mixed Size Original] check box in the [Basic] tab on the printer driver screen. The paper tray is automatically selected according to the original size, and the document is printed. ComColor FT Series Troubleshooting Guide... -
Page 37: It Takes A Long Time To Print. / When Printing Multiple Copies, The Printer Makes A Beep Sound After Each Copy Is Printed
[Auto Selection] to or touch [Continue] on the touch panel to continue [ON] printing. To cancel [Print and Pause], remove the check mark from the [Print and Pause] check box in the [Basic] tab. ComColor FT Series Troubleshooting Guide... -
Page 38: The Results Of Color Printing Are Poor
[Image Quality] to [Standard (300x300 The data may have been printed out or saved dpi)]. using a printer driver other than the FT printer driver. Use the FT printer driver to send the data again. ComColor FT Series Troubleshooting Guide... -
Page 39: The Colors Of A Barcode Background Or Nearby Images Cannot Be Printed Out
[Margin] may not have been set properly. Margins are always added around the edges of the paper. You cannot print without margins. Check whether the original (image) overlaps with the specified margins. ComColor FT Series Troubleshooting Guide... -
Page 40: Cannot Properly Stick The Sheets Of Printed Paper To Form A Poster
The divided pages are printed out in order from the top left page to the bottom right page. Example of how to arrange the divided pages in order: • When outputting the printouts face up, the pages are printed in reverse order. ComColor FT Series Troubleshooting Guide... -
Page 41: Troubleshooting For Copying
Configure the settings according to the paper to be used. [Copy] screen [Paper Selection] [Paper Tray Setting] [Paper Type] [Thickness] ComColor FT Series Troubleshooting Guide... -
Page 42: The Paper Is Stapled At The Wrong Position
For [1 Staple] binding, the staple angle may differ from the images above and the print images on the printer driver screen, depending on the paper size or orientation. • When multiple different original sizes are used in the original, the machine automatically rotates the image to suit the [Binding Edge] setting. ComColor FT Series Troubleshooting Guide... -
Page 43: Troubleshooting For Scanning
[Magenta], and select [Dual Color] instead of You may not have selected [Console] after [Full Color]. touching [Scan] on the [Home] screen. The scanned data is not displayed on the RISO [Scan] screen [Color Mode] select [Full Console if you select [Mail] or [PC] after touching... -
Page 44: Troubleshooting For Storage And Usb
[Paper Tray Setting] is set to the maximum length of the relevant [Paper Type] tray. When you use the irregular sized paper, registering the paper size beforehand will improve the print speed and paper alignment. ComColor FT Series Troubleshooting Guide... -
Page 45: Duplex Printing Cannot Be Performed Using The Paper Loaded In The Standard Tray
Set [Scanning Size] to the same size as the original, or set it to [Auto]. [Storage] - [Save] screen select the folder [Change Setting] [Scanning Size] [USB] - [Save] screen [Scanning Size] ComColor FT Series Troubleshooting Guide... -
Page 46: Troubleshooting For The Multifunction Finisher Or Face Down Finisher
• When using the multifunction finisher The number of sheets that can be stapled are as follows: 100 for 85 g/m (23-lb bond) A4 or smaller paper, and 65 for paper larger than A4 (Letter). ComColor FT Series Troubleshooting Guide... -
Page 47: Stapler Jams (Multifunction Finisher)
Case of the R2 or R3 staple cartridge Open the cover. Open the staple cartridge cover and remove the jammed staple. Pull the booklet unit out toward the front. CAUTION When removing the staple, be careful not to injure your fingers. ComColor FT Series Troubleshooting Guide... -
Page 48: Stapler Jams (Face Down Finisher)
Hold the handle of the staple cartridge, and pull it toward you. Be sure to install the staple cartridge to the position aligned with the mark of the booklet unit. ComColor FT Series Troubleshooting Guide... -
Page 49: The Staple Case Has Fallen Out (Multifunction Finisher)
• If the staple case has been separated out of the cartridge, also fix the problem as shown below. ComColor FT Series Troubleshooting Guide... - Page 50 Cut off the portion of the staples projecting to the outside of the staple case CAUTION When cutting off the portion, be careful not to injure your fingers. Insert the staple case into the staple cartridge. ComColor FT Series Troubleshooting Guide...
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Page 51: Troubleshooting For The Feed Tray
Install the paper guides in the proper position for the paper size that you are using. To change the position of the paper guides, pinch both sides of the paper guide, slide it out and then slide it into the appropriate hole for the desired paper size. ComColor FT Series Troubleshooting Guide... - Page 52 Lift the front side of the tray diagonally upward, and insert it into the rails. Next, lower the tray to the horizontal position, and push it in. ComColor FT Series Troubleshooting Guide...
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Page 53: Troubleshooting For The Ic Card Reader
If your IC card is used by an unauthorized third party, the activities will be recorded under your name. If you notice that your card is missing, contact your administrator immediately. ComColor FT Series Troubleshooting Guide... -
Page 54: Other Problems
[Power Saving Setting] may not allow you to The front cover can only be opened when an activate the RISO Console. Press the [Wake Up] error such as ink cartridge replacement or key to put the machine back into an operational paper jam needs to be resolved. -
Page 55: Comcolor Ft2430 Problems With Printing Or Copying
[Ink Information Input] screen disappear. Set the consumables information again. If the [Ink Information Input] screen is displayed, it means that a non-RISO ink cartridge has been installed. To continue using the non-RISO ink cartridge, enter the appropriate values referring to the following table. -
Page 56: Troubleshooting For The Optional Postscript Kit (Ps Kit Fg10)
Mac OS. / Printing cannot be performed with the current settings. The [Collate pages] check box may have been selected in the [Print] dialog box of the application. Remove the check mark from [Collate pages] before printing. ComColor FT Series Troubleshooting Guide... -
Page 57: Chapter 3 Maintenance
To open the front cover in other cases, go to the [Maintenance] screen and touch [Front Cover Release]. The front cover is unlocked and can be opened. When the front cover is closed, it automatically locks when you start operating the machine. ComColor FT Series Troubleshooting Guide... -
Page 58: Adjusting The Paper Guides
The adjustment value is also reset to 0 mm when the [Power] key on the operation panel is pressed to restart the machine, when the [Reset] key is pressed, or when the paper size is changed. Touch [Close]. ComColor FT Series Troubleshooting Guide... -
Page 59: Replacing The Staple Cartridge
The remaining staples can be used. Open the cover. Return the staple cartridge to its original position. Hold the handle of the staple cartridge, and pull it toward you. Close the cover. Remove the staple case. ComColor FT Series Troubleshooting Guide... -
Page 60: Replacing The R2 Or R3 Staple Cartridge
Remove the staple cartridge by lifting it up after slightly lifting it down while holding the cartridge Press the areas indicated by the arrow A to release the hooks, and handle. remove the staple case. ComColor FT Series Troubleshooting Guide... - Page 61 Close the staple cartridge cover. Attach the cartridge to the unit while holding the cartridge handle. Align the marks on the cartridge and booklet unit when attaching the cartridge. ComColor FT Series Troubleshooting Guide...
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Page 62: Replacing The Staple Cartridge (Face Down Finisher)
Hold the handle of the staple cartridge, and pull it toward you. Close the staple cover. Press the areas indicated by the arrow A A to release the hooks, and remove the staple case. ComColor FT Series Troubleshooting Guide... -
Page 63: Cleaning The Punching Box
[Wake Up] key on the operation panel before use. Return the punching box back to its Disposing of the Punching Trash original position. Open the cover. Close the cover. Pull the punching box toward you to remove it. Dispose of all punching trash. ComColor FT Series Troubleshooting Guide... -
Page 64: Cleaning The Staple Waste Box
Disposing of the staple waste R5 Open the cover. Close the cover. Release the lock by moving the lock lever to the unlock icon (open) position on the left. Remove the staple waste box. Dispose of the staple waste box. ComColor FT Series Troubleshooting Guide... -
Page 65: Simple Questions
The confirmation and error sounds can be turned on or off in the [Beep Sound] setting in the administrator menu. Contact your administrator. How should the original be loaded when using [Top Side Up] and [Top Side Left] in the [Original Orientation] setting? When facing the machine: ComColor FT Series Troubleshooting Guide... - Page 66 How can I check the IP address of this machine? You can check the IP address of the machine by touching [System Info] - [Machine Info] from the [Home] screen. 067-36007-000 ComColor FT Series Troubleshooting Guide...
- Page 68 Please contact the following for supplies and service: 2020/8 © Copyright 2020 RISO KAGAKU CORPORATION...