Shell NewMotion Home Advanced 2.1 Installation Manual page 39

Problem Possible cause
If you are suspicious
something may be
wrong:
- Dynamic Power
Management
could be activated,
preventing the
charge point to
continue charging.
LED light is flashing The charge point is
purple rebooting or doing a
firmware upgrade.
LED light is blue The charge point is
in charge session
and charging.
Installation manual – NewMotion Home Advanced 2.1 / 2.2 - 071NMEN13
Solution
1 Disable any kind of delayed charging features of the electric vehicle.
2 Disable Dynamic Power Management using the Installer app:
If the charge session is now active, proceed to the next step.
3 Check the data cable between the Dynamic Power Management module and the
charge point using a network cable tester.
If the data cable is tested OKAY, proceed to the next step.
4 Enable the Dynamic Power Management module again using the installer app.
5 Decrease the consumption in the household to see if the charge point will
proceed charging.
If you are certain that the problem is with the Dynamic Power Management,
please contact your local NewMotion Installation desk.
If the vehicle is tested okay by the car dealer and the DPM module is disabled, but
the light still remains green while you suspect that the charge point should be
charging, please contact your local NewMotion Installation desk.
Wait approximately 10 minutes for the charge point to finish rebooting. Do not
interrupt the rebooting sequence by turning off the power.
No problem, the charge point is charging. If the vehicle doesn't seem to be
charging, this is not necessarily a problem.
However, if this happens too often or too long (longer than one hour), tell the
customer to go to the car dealer to have the vehicle tested.
EN
39