Troubleshooting - Shell NewMotion Home Advanced 2.1 Installation Manual

7. Troubleshooting

NOTICE If the issue is not solved after consulting this troubleshooter, please contact your local NewMotion Installation
desk to get more help.
Problem
There is no light on
the charge point
when you turn on
the power in the
consumer unit
There is no light on
the charge point
when the charge
cable is plugged in
LED light is flashing
red
Installation manual – NewMotion Home Advanced 2.1 / 2.2 - 071NMEN13
Possible cause Solution
- The power is not
Follow steps 1-3 below:
connected to the
1 Check if the power cables are well inserted in the terminal block of the charge
charge point
point.
- Charge point
If the power cables are connected tightly, proceed to the next step.
broken
2 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
3 Reboot the charge point by turning it off by flipping the circuit breaker in the
consumer unit and turn it back on after 20 seconds. It takes around 10 minutes
for the charge point to reboot.
If no result:
- Charge point may be broken, please contact your local NewMotion Installation
desk.
- The power is not Follow steps 1-5 below:
connected to the
1 Check if the RCD and circuit breaker in the consumer unit are turned on.
charge point
If turned on, proceed to the next step.
- Charge cable is
broken
2 Check if the power cables are well inserted in the terminal block of the charge
point.
If the power cables are connected tightly, proceed to the next step.
3 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
4 Reboot the charge point by turning it off by flipping the circuit breaker in the
consumer unit and turn it back on after 20 seconds. It takes around 10 minutes
for the charge point to reboot.
5 If possible, try with a different charge cable that is tested on a different charge
point and proved not broken.
If no result:
- If you are sure that the charge cable is not broken: the charge point may be
broken, please contact your local NewMotion Installation desk.
Charge point is not The user can activate the charge point and authorise the charge card using the
activated or an portal on https://my.newmotion.com.
unauthorised charge
card is being swiped
EN
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