Commissioning; Activating The Product; Checks Before Commissioning; Switching On The Product - Shell NewMotion Home Advanced 2.1 Installation Manual

6. Commissioning

6.1.

Activating the product

Before the charge point is ready for use, you need to active it via https://my.newmotion.com. It is advised to let the
customer activate the charge point on his account while the installer is installing the charge point. This will enable easy
testing after the installation is finished.
NOTICE
Make sure you have the serial number of the charge point at hand.
To ensure the charge point is ready for use, the owner needs to activate the charge point through our online portal at
my.newmotion.com. The serial number of the charge point is needed for this process which can be found on the right
hand side of the charge point. Charge cards can be activated in the same online portal.
6.2.

Checks before commissioning

1. Check if all screws and connections are securely fastened;
2. Check if all phase wires are properly connected;
3. Check if the data cables are properly wired, using a network cable tester;
4. Measure the power quality on the MCB, RCD or RCBO in the consumer unit, before turning on the protection device
of the charge point.
6.3.

Switching on the product

1. Switch on the power to the circuit on which the charge point is installed.
The charge point starts up and the LED will blink.
NOTICE
Tripping of the MCB, RCD or RCBO could be caused by an earth fault, leakage or a defect contactor. If,
after resetting the MCB, RCD or RCBO, the device cannot be activated or immediately trips again; please contact
NewMotion or your installer.
2. Wait until the LED stops blinking and stays off. This may take 5 - 10 minutes.
3. Check if the charging point is connected to the network via: https://chargeportal.newmotion.com/test
4. Enter the serial number into the search field and click "Search".
5. If "Online" appears next to the entered serial number, the charge point is connected to the network.
6. If "Online" does not appear, make sure you have performed all checks from chapter 6.2. Checks before
commissioning. If you have ensured correct installation, but the problem persists, please contact NewMotion.
NOTICE
If adjustment of the maximum charge point power (default setting: 16 A) is needed, please contact
NewMotion.
Installation manual – NewMotion Home Advanced 2.1 / 2.2 - 071NMEN13
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