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Appendix I Troubleshooting and
FAQs
This chapter describes some problems you may encounter using ScreenBeam 1100 Plus,
and possible solutions to those problems. Also included are frequently asked questions
(FAQs), and answers to those questions.
Troubleshooting
I'm not seeing anything on my HDTV screen after powering on the receiver.
Check the cable connections and make sure the TV Input setting is the same as the HDMI
port to which the receiver is connected.
I'm seeing artifacts and experiencing a choppy, juddering video stream.
In noisy Wi-Fi environments, audio and video freezes may be observed while playing video
content, and longer than expected latency may occur when streaming. To ensure you have
an optimal Wi-Fi environment:
Disconnect and reconnect the receiver.
•
If the source device is connected to a wireless router, restart the router, or change the
•
wireless channel on your wireless router/AP. Refer to the wireless router's user manual
for more information.
I'm seeing choppiness and brief pauses while watching Internet video on my
Miracast™ device.
Wireless interference may cause Internet video playback to be choppy. If this occurs, try the
following:
Disconnect the device from the receiver. Make sure the Internet connection is good and
•
that the video playing on the phone is smooth.
Clear the YouTube cache and try playing the video again.
•
I'm seeing choppiness and brief pauses while watching local video on my Miracast™
device.
Wireless interference may cause the video playback to be choppy. If this occurs, try the
following:
Make sure you are in the same room as the receiver is.
•
Set the media player to use the H/W decoder, if available.
•
Reboot the Miracast™ device and receiver and connect again.
•
Avoid moving the Miracast™ device around too much.
•
Change the wireless channel on your wireless router/access point, or on your receiver.
•
My Windows 10/8.1 displays to the TV but the four edges are cut off (overscan).
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