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9.0 Troubleshooting.
9.1
Hardware Faults.
Hardware faults
The terminal doesn't
turn on
Cards aren't read
The receipt isn't printing
94
Action
1. Check the battery – if it is connected or empty.
Remember, a battery that's completely empty will take
longer to charge.
2. Connect the terminal to the terminal's power supply
or put it on a powered base and check if the battery
symbol is flashing or moving; this means the battery
is charging.
1. Make sure that the magnetic card is swiped correctly
(with the magnetic band on the terminal side).
2. Swipe the card again smoothly and swiftly – without
any pauses.
3. Check that the magnetic strip isn't damaged, grooved
or cracked.
4. Make sure you've correctly inserted the chip/smartcard
into the chip card reader and removed the card only
after the transaction is performed.
1. Check the presence and proper positioning
of the paper roll. Try adjusting the paper roll by following
the instructions in this manual (see instructions given
in section 2.5 – 'Loading the receipt roll').
2. Check the type of paper used (thermal paper
is mandatory). Check to make sure the thermal paper's
sensitive side is placed correctly.
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