Refund Transaction On A Contactless Card - Westpac EFTPOS Connect User Manual

6.4.2 Refund transaction on a Contactless Card.

When a customer presents their contactless card/payment-enabled device, the terminal will
process the transaction.
Based on the card type settings, the terminal may prompt the customer for either a PIN
or signature. This is a Customer Verification Method (CVM).
Where a signature is required, the terminal will prompt for the customer's signature.
Terminal Screen
<TRAN TYPE>
$X.XX
PRESENT CARD
<DEFAULT>
ACCOUNT
REFUND $X.XX
PIN & ENTER
****
Next Step
The customer can present their card/payment device
to the terminal by tapping, inserting, or swiping.
Ask the customer to enter their PIN on the terminal and press
'ENTER'. Or when a valid Credit Card is presented, PIN entry
can be skipped by just pressing 'ENTER'.
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