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4.4 How to process a Refund transaction.
A refund transaction is used to reverse a sale transaction that has previously been processed.
Both the original sale and the refund transactions will appear on your account statement.
A refund transaction should allow any amount below or equal to the selected Daily Refund
Limit. To know your Daily Refund Limit or if you wish to perform a refund transaction over
the Daily Refund Limit, simply contact the Merchant Helpdesk.
When the refund setting in the terminal's configuration file is turned on, you can process
a refund transaction for any of the following:
•
returned goods purchased that are accepted under your Returns Policy
•
services that are terminated or cancelled
•
incorrect amount charged (price adjustment).
You mustn't:
•
offer or provide a cash refund when the original sale was made using a debit or credit card
•
make a refund to a card that was not used for the original sale transaction
If you initiate an invalid refund, as described above and a customer disputes the original sale
transaction, you may be liable for a Chargeback claim. This would result in the bank debiting
your merchant account for the original sale transaction and additional fees. A chargeback
reverses a transaction made on a debit or credit card.
If you initiate a refund on an International card, you'll need to inform the customer that
the refund amount appearing on their account statement may be different from the amount
on the original sale transaction. This is due to a potential variation in the exchange rates used
on each transaction.
Note: Please refer to your POS Vendor's user manual on how to initiate a refund transaction
from the POS.
Terminal Screen
HH:MM
DD/MM/YYYY
POS Screen
Next Step
Start by initiating
the transaction via
the POS interface.
Note: This transaction
type may be password
protected for risk/security
purposes.
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