Cancellation Of Facility; Damaged, Lost, Or Stolen Equipment; Merchant Receipts; Eftpos Stationery - Westpac EFTPOS Connect User Manual

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1.2

Cancellation of facility.

If your merchant facility is cancelled for any reason, the equipment and materials must

be returned to us.

To organise the return, call our Merchant Helpdesk:

1800 029 749 (available 24 hours a day, 7 days a week)

You'll need to make sure that all equipment and materials are organised for the return within

five business days of our request.

Important: Fees and charges will continue to be charged until the equipment is returned

to the bank as instructed.

1.3

Please contact the Merchant Helpdesk if your terminal is damaged, lost, or stolen.

Important: You are responsible for your equipment. If equipment is damaged, lost or stolen,

you'll be charged for its replacement.

1.4

It's important to retain all printed and electronic merchant receipts, in a secure manner

for reconciliation and instances of terminal breakdown.

You must provide customers with a receipt unless they request otherwise.

1.5

EFTPOS stationery can be ordered by phone or online.

Orders are normally delivered within five business days, so it's important to place your orders

before running your stocks too low.

Log on to westpac.com.au/merchant-stationery and click on the 'Order now' button,

which will direct you to the stationery order page and enter the following details:

•

Merchant Number (MID).

•

Trading address postcode.

Next, select your stationery items and quantities and follow the prompts.

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