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Westpac Presto Smart VX690 Quick Reference Manual

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Presto Smart
VX690.
Quick Reference Guide.
Presto
Connected to
'YOUR POS NAME'

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Summary of Contents for Westpac Presto Smart VX690

  • Page 1 Presto Smart VX690. Quick Reference Guide. Presto Connected to ‘YOUR POS NAME’...

  • Page 2: Getting Started

    4. Please select your Wifi network or search for your network name. If you cannot find your Wifi network, make sure you refresh and try again. 5. Enter your Wifi password using the keypad. 6. If connecting via Ethernet, please refer to the FAQ’s at westpac.com.au/prestosupport.
  • Page 3 Activation. Activating your terminal. Your Presto Terminal will need to be activated prior to use. If a technician has attended your premises, they will ensure your terminal is activated and ready to pair with your POS. If you have received your terminal via satchel, for security reasons you will need to activate it first by simply calling our Merchant Helpdesk on 1800 029 749, 24 hours a day, 7 days a week.
  • Page 4 ‘Connect to Local Network’ section below. 2. From your POS follow the steps outlined in your POS Pairing Guide and configure your POS to pair with your Presto Smart vx690 terminal. You can find a step by step guide to pairing at westpac.com.au/prestosupport or by contacting your POS Provider.
  • Page 5 Processing transactions – integrated mode. Processing a purchase. 1. Initiate a ‘Purchase’ transaction via the POS. 2. The terminal will prompt you to Tap, Insert or Swipe the customer’s card. 3. If a contactless card is presented, position the card above the terminal screen for processing.
  • Page 6 Processing transactions – integrated mode continued. Processing a refund. 1. Initiate a ‘Refund’ transaction via the POS. 2. Next you’ll be prompted to enter your merchant password on the terminal. Type in your password and press the key. 3. If a contactless card is presented, position the card above the terminal screen for processing.

  • Page 7: Manual Settlement

    Processing a settlement – integrated mode. Manual settlement. You have the option to perform a manual settlement anytime throughout the day. This function allows you to manually settle the current trading day. Steps: 1. Initiate a ‘Settlement’ transaction via the POS. 2.
  • Page 8 Processing transactions – standalone mode. Processing a purchase in standalone. 1. Enter the purchase amount for example $45 = 4500 and press accept amount on screen or the key to proceed. 2. The terminal will now prompt you to either Tap, Swipe or Insert the customer’s card depending on the card’s capabilities.
  • Page 9 Processing a settlement – standalone mode. Manual settlement. You have the option to perform a manual settlement anytime throughout the day prior to the auto settlement. This function allows you to manually settle the current trading day. 1. Initiate settlement from the main menu by selecting ‘Settlement’ and then select ‘Cutover’.

  • Page 10: Charging Your Terminal

    Connectivity – unpair the terminal from the POS. Unpair your terminal from the POS. 1. Press the key and the down at the same time. 2. The terminal will now display the Unpair terminal menu. Select “1. Unpair terminal” to continue 3. The terminal will now display a confirmation prompt for unpairing. Select “Yes”...

  • Page 11: Troubleshooting

    2. Power off the terminal for 10 seconds. 3. Power on the terminal. 4. Retry the transaction. 5. Call the Westpac Merchant Helpdesk if the problem persists. If the terminal is not reading cards. 1. Re- tap/insert or swipe the card.

  • Page 12: Loading Paper

    5. To print a sample receipt, navigate through the main menu to the reprint receipt option. 6. If the problem persists, call the Westpac Merchant Helpdesk. Loading paper. 1. On the top of your terminal, lift and open the black receipt compartment latch...
  • Page 13 Secret Menus. The following shortcuts can be used to display further information when necessary. [ENTER + 1] to access Standalone mode. This will allow you to continue transacting with the payment terminal if there are any issues with the POS solution. [ENTER + 3] to access the extra function menu.
  • Page 14 This page has been left blank intentionally.
  • Page 16 The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Westpac is under license. © 2019 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. WBCPSVX690 0619...

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