Glossary; Troubleshooting; Response Codes - Westpac EFTPOS 1 User Manual

9 Glossary

Charge Card
Credit Card
CCV Number (Card Check
Value)
Debit Card
Electronic Fall Back (EFB)
Merchant ID
Merchant Password
MOTO (Mail Order or
Telephone Order)
PAN (Primary Account Number)
PIN (Personal Identification
Number)
TRAN (Transaction Reference
Number)
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American Express, Diners Club or JCB card.
MasterCard ® , Visa card or UnionPay International.
An additional security feature used in transactions
where the cardholder is not present (MOTO or ECI).
A card that gives the customer access to a cheque or
savings account. The customer must be present when
accessing these account types. Details cannot be
hand-keyed into an EFTPOS terminal.
The ability to continue performing transactions on the
terminal when the communication with the Westpac
System has been lost.
An eight digit number used to obtain an authorisation
code for credit card transactions. This number is
unique to your terminal, and can be found on any of
the following:
• A receipt printed on your terminal
• Your merchant statement.
A merchant password is required for refunds and
certain terminal functions. Ensure you keep your
password secure so only authorised personnel can
access these functions.
Transactions initiated by Mail or Telephone are known
as MOTO.
This is only available for approved merchants.
The unique payment card number (typically for credit
or debit cards) that identifies the issuer and the
particular cardholder account).
A number used as a security access code for EFTPOS
transactions.
The transaction reference number is an invoice
number, found on your terminal receipt.
EFTPOS 1 USER GUIDE

10 Troubleshooting

10�1 Response Codes
See below for response codes that will appear on your terminal receipts and an explanation
of the response codes.
Status Terminal Display
000 TRANSACTION The transaction has been
APPROVED approved and finalised.
001 SIGNATURE REQUIRED The transaction has
followed by been approved but need
SIGNATURE verification of ID.
APPROVED
005 SIGNATURE REQUIRED The transaction has been
followed by approved by the card
SIGNATURE offline.
APPROVED
100 DO NOT HONOUR The cardholder's bank
has not allowed the
transaction.
101 EXPIRED CARD The cardholder's card has
expired.
106 PIN TRIES EXCEEDED The cardholder has
exceeded the number of
allowable PIN tries.
107 CONTACT ISSUER The cardholder's bank
has not allowed the
transaction.
111 INVALID CARD The cardholder's card
is not accepted for the
transaction.
114 NO CREDIT ACCOUNT This card does not have
credit account.
116 CONTACT ISSUER The cardholder's bank
has not allowed the
transaction and requires
the cardholder to contact
them.
117 INCORRECT PIN The customer has entered
an incorrect PIN number.
118 CONTACT BANK The cardholder's card
is not accepted for the
transaction.
EFTPOS 1 USER GUIDE
Explanation Action To Be Taken
No action required.
Verify Signature of
cardholder.
Verify Signature of
cardholder.
Seek another form of
tender.
Seek another form of
tender.
Seek another form of
tender.
Seek another form of
tender.
Seek another form of
tender.
Ask customer to select
another account.
Seek another form of
tender
Advise customer to retry
PIN entry.
Seek another form of
tender.
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