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14
CONTACT CARD ISSUER
30
FORMAT ERR CALL HELPDESK
39
WRONG ACCOUNT
51
CANNOT PAY
52
WRONG ACCOUNT
53
WRONG ACCOUNT
54
CANNOT PAY
96
Cause/Action
•
Ask for another form of payment.
•
Tell the customer to contact their
card Issuer.
•
Switch the terminal off, then back
on – and then retry the transaction.
•
Contact the Merchant Helpdesk,
whilst the customer is present,
to confirm if the transaction has been
processed correctly.
•
Retry the transaction, selecting
a different account.
•
If the transaction is declined again,
request another form of payment.
•
Tell the customer to contact
their card issuer.
•
Ask for another form of payment.
•
Tell the customer to contact their
card issuer.
•
Retry the transaction, selecting
a different account.
•
If the transaction is declined again,
ask for another form of payment.
•
Tell the customer to contact their
card issuer.
•
Retry the transaction, selecting
a different account.
•
If the transaction is declined again,
ask for another form of payment.
•
Tell the customer to contact their
card issuer.
•
Check the card's Expiry Date.
•
Ask for another form of payment.
•
Tell the customer to contact their
card issuer.
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