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Terminal Screen
PRINT CUSTOMER
COPY?
YES
NO
6.4 Refund using Standalone Mode.
A refund transaction is used to reverse a sale transaction that has previously been processed.
Both the original sale and the refund transactions will appear on your account statement.
When the refund setting in the terminal's configuration file is turned on, you can process
a refund transaction for any of the following:
•
returned goods purchased that are accepted under your Returns Policy
•
services that are terminated or cancelled
•
incorrect amount charged (price adjustment).
You mustn't:
•
offer or provide a cash refund when the original sale was made using a debit or credit card
•
make a refund to a card that was not used for the original sale transaction
If you initiate an invalid refund, as described above and a customer disputes the original sale
transaction, you may be liable for a chargeback claim. This would result in the bank debiting
your merchant account for the original sale transaction and additional fees. A chargeback
reverses a transaction made on a debit or credit card.
Note: Please refer to your POS Vendor's user manual on how to initiate a refund transaction
from the POS. A refund transaction should allow any amount below or equal to the selected
Daily Refund Limit.
58
Next Step
Press 'Yes' or 'ENTER', to print a customer copy of the receipt.
Alternatively, press 'No'.
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