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9.0 Glossary.
Charge Card American Express, Diners Club or JCB card�
Credit Card Mastercard, Visa or UnionPay�
CCV Number (Card Check Value) An additional security feature used in transactions
where the cardholder is not present (MOTO)�
Debit Card A card that gives the customer access to a Cheque or Savings account�
The customer must be present when accessing these account types� Details cannot
be hand-keyed into an EFTPOS terminal�
Electronic Fall Back (EFB) The ability to continue performing transactions on the
terminal when the communication with the Westpac System has been lost�
Merchant ID An eight digit number used to obtain an authorisation code for Credit
card transactions� This number is unique to your terminal, and can be found on any
of the following:
•
A receipt printed via your POS�
•
Your merchant statement�
Merchant Password A merchant password is required for refunds and certain
terminal functions� Ensure you keep your password secure so only authorised
personnel can access these functions�
MOTO (Mail Order or Telephone Order) Transactions initiated by mail or telephone
are known as MOTO� This is only available for approved merchants and if your Point
of Sale device supports this functionality�
PAN (Primary Account Number) The unique payment card number
(typically for Credit or Debit cards) that identifies the issuer and the particular
cardholder account)�
PIN (Personal Identification Number) A number used as a security access code for
EFTPOS transactions�
POS (Point of Sale) A POS system is used to record when goods or services are
sold to customers, POS software is usually included on cash registers at retail
locations to record a sale, this allows merchants to quickly review sales reports on a
consistent basis�
TRAN (Transaction Reference Number) The transaction reference number
is an invoice number, found on your terminal receipt�
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10.0
Troubleshooting.
10.1 Terminal Response Codes.
See below for response codes that will appear on your terminal receipts and an
explanation of the response codes�
Terminal
Status
Display
401
Power failure
412
Card removed
413
Chip declined
Contact issuer
415
Comms error
Action
Receipt Text
Explanation
To Be Taken
Power failure
The
Ensure terminal
terminal has
is not low on
experienced a
charge�
power failure�
Card removed
The
Retry
cardholder has
transaction
prematurely
and advise
removed
cardholder to
the card�
leave card in
terminal until
prompted by
terminal to
remove card�
Chip declined
The EMV
Contact the
contact issuer
chip card has
issuer or seek
declined the
another form
transaction
of tender�
offline�
Comms error
The
Check
terminal has
terminal has
experienced a
connectivity�
communication
Check the
error and
signal strength
therefore was
status icon
unable to
on terminal
complete the
if connectivity
transaction�
is WIFI/GPRS�
Retry
transaction�
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