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Table of Contents
Related Manuals for Westpac Presto Smart VX690
Summary of Contents for Westpac Presto Smart VX690
- Page 1 Presto Smart VX690. User guide.
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Page 2: Table Of Contents
Contents. Contact Details. Introduction. ������������������������������������������������������������������������������������������������������������������������������������5 Westpac Merchant Helpdesk 1800 029 749 1�1 Merchant Responsibility for Equipment and Materials Provided� ����������������������������5 • Service, Sales and Support 1�2 Cancellation of Facility� ��������������������������������������������������������������������������������������������������������������� 6 • Terminal Difficulties 1�3 Damaged, Lost or Stolen Equipment� ���������������������������������������������������������������������������������� 6 •... -
Page 3: Introduction
6�6 How to process a Purchase with Tip Transaction initiated from the POS� ���������������������������������������������������������������������������������������������������������������������������������31 The Presto Smart VX690 terminal lets you process online transactions for Debit 6�7 How to process a Purchase with Tip Transaction initiated Cards (savings and cheque accounts), Credit Cards (Visa, Mastercard and UnionPay) from the terminal�... -
Page 4: Cancellation Of Facility
1.2 Cancellation of Facility. If your merchant facility is cancelled for any reason, you need to return The Presto Smart VX690 terminal is a complete unit that includes: the equipment and materials to us� To do this, call the Merchant Helpdesk on 1800 029 749�... -
Page 5: Keyboard Layout
2.2 Keyboard Layout. 2.3 Terminal Display. Key Title Symbol Key Purpose Key Title Symbol Key Purpose WiFi Number of bars indicates strength of the Enter This button on the terminal keypad is WiFi signal� used to accept data entry or proceed with a function and is the same as using No WiFi WiFi configured but not connected�... -
Page 6: Charging Your Terminal
2.4 Charging your Terminal. 2.5 Manual Start and Shutdown. There are two options available to charge your terminal, either through connecting i� Terminal Start-up: the power source directly to the terminal or via the terminal base: When placed on the base, the Presto Smart VX-690 terminal will automatically 1�... -
Page 7: Contactless Transactions
3.2 Contactless Transactions. 3.4 Magnetic Stripe Transactions. The Presto Smart VX-690 terminal is fitted with an in-built contactless card reader, The Presto Smart VX-690 terminal supports magnetic stripe transactions� mounted behind the screen, which enables the terminal to process contactless card The magnetic stripe reader is located on the right hand side of the terminal�... -
Page 8: Pairing To The Point Of Sale
4.0 Pairing to the Point of Sale. Step Terminal Display Action Your Presto Smart VX-690 terminal needs to be paired to the Point of Sale (POS) The terminal will display the following screen prior to use� The pairing has a time limit of 60 seconds, if the pairing takes longer when it has established a connection with the than 60 seconds then the solution will time out�... -
Page 9: Disconnecting From The Point Of Sale
5.0 Disconnecting from the Point of Sale. Step Terminal Display Action This function will have to be performed in the event of: The terminal will now display ‘Pairing successful’ with the name of the POS • Connecting the terminal to another POS� it is connected to�... - Page 10 Step Terminal Display Action Step Terminal Display Action The terminal will now display the Unpair The terminal will now display ‘Terminal terminal menu� Select “1� Unpair terminal” Unpaired’� The terminal unpairing has to continue� been successful and you may now pair Menu this terminal to another POS�...
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Page 11: Transaction Procedures
6.0 Transaction Procedures. Step Terminal Display Action 4� The terminal will connect to the Bank and Please Wait 6.1 How to process a Purchase Only Transaction. begin processing the purchase� Note: In integration mode, all transactions need to be initiated from the POS� Step Terminal Display Action... -
Page 12: How To Process A Purchase With Cash Out Transaction
6.2 How to process a Purchase with Cash Out Transaction Step Terminal Display Action initiated from the POS. 4� The terminal will connect to the Bank and Please Wait If enabled, your terminal can process Purchase with Cash Out transactions, available begin processing the purchase�... -
Page 13: How To Process A Purchase With Cash Out Transaction
6.3 How to process a Purchase with Cash Out Transaction Step Terminal Display Action initiated from the Terminal 4� The cardholder can now enter their Personal Total Amount If enabled, your terminal can process Purchase and prompt for the customer to Identification Number (PIN)�... -
Page 14: How To Process A Cash Out Only Transaction
6.4 How to process a Cash Out Only Transaction. Step Terminal Display Action If ‘Cash Out’ is enabled on the terminal, customers can be given cash out� 4� The terminal will connect to the Bank and Cash is available from cheque and savings accounts only� Please Wait begin processing the cash out�... -
Page 15: Refund
6.5 Refund. Step Terminal Display Action If a customer returns a purchase, or if an incorrect amount was charged, a refund For magnetic stripe and chip cards, select the Select Account can be processed as follows: required account on the touch screen, or press Note: Refunds may only be processed where there was an initial valid transaction 1. -
Page 16: How To Process A Purchase With Tip Transaction Initiated
6.6 How to process a Purchase with Tip Transaction initiated Step Terminal Display Action from the POS. If a chip card was inserted, and is yet to be If Tipping is supported by your POS, the Tip Amount is entered at the POS prior to removed, this prompt will appear�... -
Page 17: How To Process A Purchase With Tip Transaction Initiated
6.7 How to process a Purchase with Tip Transaction initiated Step Terminal Display Action from the terminal. The terminal will connect to the Bank and Please Wait The Tip Amount screen will only display on the Terminal if the Tipping feature has begin processing the purchase�... -
Page 18: Moto
Identification Number (PIN)� Once entry and Charge cards and will only be available if your Point of Sale device supports is complete the cardholder can press the this functionality and subject to Westpac approval� For more information on how to touch screen or the key�... - Page 19 Step Terminal Display Action Step Terminal Display Action Key in the cardholder’s card expiry date The terminal will display the transaction result in MMYY format� and send the response back to the POS� If a correction is required press the key, once the value is correct press the touch screen or Exp Date key�...
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Page 20: Pre-Authorisation
The Pre-Authorisation feature is optional� Pre-Authorisation functionality will be The terminal will connect to the Bank and subject to Westpac approval and scheme rules and enabled for eligible merchant begin processing the Pre-Authorisation� category codes� You may enable or disable this feature by contacting the Merchant Helpdesk�... -
Page 21: Pre-Authorisation Completion
6.10 Pre-Authorisation Completion. 6.11 Pre-Authorisation Cancellation. A Pre-Authorisation Completion is used to complete an earlier Pre-Authorisation A Pre-Authorisation Cancellation is used to cancel a Pre-Authorisation that is no transaction and charge the cardholder the final transaction amount� longer required� Note: A Pre-Authorisation Completion transaction should be performed up to Note: A Pre-Authorisation Cancellation transaction can only be performed within 30 days (scheme dependent) from when the Pre-Authorisation was processed�... -
Page 22: Account Verify
6.12 Account Verify. Step Terminal Display Action The Account Verify function is used to confirm the validity of a card only� If a chip card was inserted, and is yet to be No transaction value is processed for this function� No funds are reserved removed, this prompt will appear�... -
Page 23: Pre-Authorisation Top-Up
6.13 Pre-Authorisation Top-Up. 6.14 Pre-Authorisation Extend. A Pre-Authorisation Top-Up is used to increase the value of the original A Pre-Authorisation Extend is used to increase the number of days that the Pre-Authorisation transaction, where the expected value of the final transaction is Pre-Authorisation is in effect, up to a further 30 days (scheme dependent)�... -
Page 24: Pre-Authorisation Partial Cancellation
6.15 Pre-Authorisation Partial Cancellation. 6.16 Phone for Auth. A Pre-Authorisation Partial Cancellation is used to partially cancel a The Phone for Auth screens are displayed when the terminal is offline (EFB mode) Pre-Authorisation, where the expected value of the final transaction is lower than and a transaction above the terminal floor limit has been requested�... -
Page 25: Purchase With Tip
7.0 Surcharging via the Terminal. 8.0 Settlement. Merchants have the ability to charge customers an additional fee for paying Step Terminal Display Action by debit or credit cards Surcharging� The Surcharge can be either a fixed fee or a percentage fee based on the value of the transaction� Initiate Settlement from the POS�... -
Page 26: Glossary
Ensure terminal Electronic Fall Back (EFB) The ability to continue performing transactions on the terminal has is not low on terminal when the communication with the Westpac System has been lost� experienced a charge� power failure� Merchant ID An eight digit number used to obtain an authorisation code for Credit card transactions�... -
Page 27: Hardware Faults
10.2 Hardware Faults. Hardware Faults Action Terminal does Ensure that the battery charge state is not below the critically not start low level� The terminal will not work if there is insufficient charge remaining in the battery� Connect terminal to a power source for at least 15 minutes if terminal is below operational battery charge state�... - Page 28 This page has been left blank intentionally�...
- Page 29 Things you should know: The contents herein should be used for general information purposes, and not as advice. Merchants should seek independent advice. © 2018 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. WBCPSVX690UG 1118...