How To Process A Refund Transaction - Westpac EFTPOS 1 User Manual

Step Terminal Display
10
Printing...
4�4

How to process a Refund transaction

If a customer returns a purchase, or if an incorrect amount was charged, a refund can be
processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction on the
same card.
Step Terminal Display
1
1. Cash Out
2. Refund
3. MOTO
24
Action
Wait for printer
If you have elected to print a receipt, the screen
will display a picture of a printer to indicate it is
printing a customer receipt.
Action
Navigate through the main menu to the Refund
option and press the touch screen or enter the
number of the menu item using the keypad.
EFTPOS 1 USER GUIDE
Step Terminal Display Action
2 Key the refund amount, e.g. $5 = 500.
If a correction is required press the
remove the last number entered or the
Refund Amount
return to the idle screen.
5
Press the touch screen or the
.00
AUD
Accept amount
3 The terminal will now prompt for the merchant
password to be entered.
Key in the merchant password and press the touch
screen or the
MERCHANT
Once the correct password is entered the terminal
will proceed to the next screen in Step 4.
Enter password:
Note: To obtain your Merchant Password, please
call the Merchant Helpdesk.
******
4 Insert, swipe or tap the customer's card (See
Section 3: Card Presentation Procedures)
Total Amount Total Amount
5 5
.00 .00
AUD AUD
Tap card Tap card
Insert/Swipe Insert/Swipe / /Swipe
card card
Press # for Manual Press # for Manual
EFTPOS 1 USER GUIDE
key to
key to
key to continue.
key.
25