Table of Contents
Advertisement
Terminal Screen
Next Step
Wait for the "Processing" message to complete�
PURCHASE
$X�XX
MASTERCARD
SAV
Processing
Please Wait
If prompted, remove the customer's card from the terminal�
REMOVE
CARD
This final screen will show you whether the transaction has
PURCH
$X�XX
successfully processed� A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
MASTERCARD
SAV
DECLINED�
APPROVED
14
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
4.3
Refund
How to process a Refund transaction
Refunds may only be processed where there was an initial valid transaction on the same card� If a
customer returns a purchase, or if an incorrect amount was charged, process a refund as follows:
Terminal Screen
READY
14:35
29/10/13
▮ ▯ ▯ ▯
REFUND
$X�XX
How does it work?
PRESENT CARD
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
®
2.
3.
1.
At participating merchants where
When the transaction amount
Check that your card has the
you see your card's logo and
is shown on the terminal,
MasterCard PayPass or Visa
REFUND
$X�XX
the contactless symbol, let the
hold your card against the
payWave logo.
merchant know you'd like to pay
contactless symbol.
using your contactless card and
whether you'd like a receipt for the
MASTERCARD
transaction.
SELECT ACCOUNT
CHEQUE OR PRESS 1
Is it safe?
SAVINGS OR PRESS 2
Contactless technology offers a fast method of payment for your
The added security of CHIP technology
purchases and is as secure as using your current card in the usual
CREDIT OR PRESS 3
Your Westpac MasterCard or Visa Card also features an embedded chip
ways. Here are some of the ways it offers the same protection:
that will give you access to the latest in card security.
•
Trusted providers – All contactless transactions are processed
CHIP technology is currently an effective counter-measure against
through the reliable and secure Westpac and MasterCard or Westpac
counterfeit and skimming fraud. The chip stores information more
and Visa networks.
securely than the magnetic strip, which makes it harder for fraudsters
•
No accidents – To make a purchase, your card needs to be within 4cm
to copy your card details.
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
REFUND
$X�XX
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•
Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
MASTERCARD
SAV
purchase activity.
•
Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
Key PIN
for details.
XXXX
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Next Step
Start by initiating the transaction via the POS interface� Keep in
mind that this transaction type may be password protected for
risk/security purposes�
Bring the card into contact with the terminal by swiping, inserting
or tapping it�
4.
Have the customer select an account on the terminal screen�
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you're done.
Note: The terminal will only display the available accounts for the
card entered�
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*)�
15
Advertisement
Table of Contents
