Standalone-Lite Refund Flow - Westpac EFTPOS 1i User Manual

Terminal Screen Next Step
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed)�
CASH OUT $X�XX
MASTERCARD DEBIT
Key PIN or ENTER
XXXX
Wait for the "Processing" message to complete�
CASH OUT $X�XX
MASTERCARD DEBIT
Processing
Please Wait
Take note of the response message� A successful response will
display "APPROVEd", while an unsuccessful response will display
CASH OUT $X�XX
"DECLINED"�
APPROVED
Before completing the transaction, check that the transaction was approved before handing the
customer their copy of the transaction record and their card� If the transaction is declined, the
terminal will display an error message giving the reason�
6.4

Standalone-Lite Refund flow

Terminal Screen Next Step
Select Refund transaction on the terminal�
PURCHASE
CASHOUT
REFUND
MORE
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BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Terminal Screen
REFUND $X�XX
ENTER REFUND AMT
$0�00
REFUND $X�XX
TOTAL AMOUNT
$X�XX
▮ ▯ ▯ ▯
REFUND $X�XX
How does it work?
PRESENT CARD
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
®
2. 3.
1.
At participating merchants where When the transaction amount
Check that your card has the
you see your card's logo and is shown on the terminal,
MasterCard PayPass or Visa
the contactless symbol, let the hold your card against the
payWave logo.
merchant know you'd like to pay contactless symbol.
using your contactless card and REFUND $X�XX
whether you'd like a receipt for the
transaction.
MASTERCARD CREDIT
SELECT ACCOUNT
Is it safe?
CHEQUE OR PRESS 1
Contactless technology offers a fast method of payment for your The added security of CHIP technology
SAVINGS OR PRESS 2
purchases and is as secure as using your current card in the usual
Your Westpac MasterCard or Visa Card also features an embedded chip
ways. Here are some of the ways it offers the same protection:
that will give you access to the latest in card security.
• Trusted providers – All contactless transactions are processed
CHIP technology is currently an effective counter-measure against
through the reliable and secure Westpac and MasterCard or Westpac
counterfeit and skimming fraud. The chip stores information more
and Visa networks.
securely than the magnetic strip, which makes it harder for fraudsters
• No accidents – To make a purchase, your card needs to be within 4cm to copy your card details.
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
REFUND $X�XX
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
• Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual MASTERCARD REFUND
purchase activity.
• Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided Key PIN or ENTER
you have complied with the terms of the policy. Visit westpac.com.au
for details.
XXXX
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Next Step
Enter the Refund amount into the terminal and press ENTER�
Press ENTER to confirm the total refund amount�
Bring the card into contact with the terminal by swiping, inserting
or tapping it�
4.
The terminal will indicate once your
Have the customer select an account on the terminal screen�
transaction is approved. Collect
your receipt if you asked for one,
and you're done.
Note: The terminal will only display the available accounts for the
card entered�
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed)�
35