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6.5 Refund.
If a customer returns a purchase, or if an incorrect amount was charged, a refund
can be processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction
on the same card�
Step
Terminal Display
1
MERCHANT
Enter password:
******
2
Total Amount
5
.00
AUD
Tap card
Insert/Swipe
card
Press # for Manual
28
Action
If your POS supports Employee Management
the terminal may or may not prompt for
a terminal password� Once the Refund
transaction has been initiated from the POS,
the terminal may immediately change to the
merchant password prompt�
Key in the merchant password and press
the touch screen or the
key�
Note: To obtain your Merchant Password,
please call the Merchant Helpdesk�
Insert, swipe or tap the customer's card
(See Section 3�0 Procedures)�
Step
Terminal Display
Action
3
For magnetic stripe and chip cards, select the
Select Account
required account on the touch screen, or press
1. Cheque
"1", "2" or "3"�
Note: The accounts offered on this screen
2. Savings
will change depending on the type of card
presented�
3. Credit
4
The cardholder can now enter their Personal
Total Amount
Identification Number (PIN)� Once entry
is complete the cardholder can press the
5
.00
AUD
touch screen or the
PIN or Enter
Signature
5
The terminal will connect to the Bank and
Please Wait
begin processing the refund�
key�
29
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