TUG MZ Operation Maintenance & Parts Manual page 23

AIRCRAFT GROUND SUPPORT EQUIPMENT WARRANTY POLICY STATEMENT
This Policy Statement sets forth the terms of the warranty provided by TUG Technologies Corp. with respect
to ground power units, air start units, tow tractors, cargo tractors and other equipment sold for use in the
commercial aviation industry ("Aircraft Ground Support Equipment" "Industrial").
The foregoing warranty gives Buyer specific legal rights that may vary from state to state. Some states do not
permit the limitation of incidental or consequential damages or limitation of remedies under warranties. The
above limitations apply only to the extent permitted by applicable law.
GENERAL WARRANTY TERMS & CONDITIONS
TUG Technologies warrants that each new item of equipment is of good workmanship and is free of
mechanical defects, provided that:
1. The equipment is installed and operated in accordance with the TUG Technologies Operation
and Maintenance Manual.
2. The equipment is used under normal operating conditions, for which it was designed.
3. The equipment is not subject to misuse, negligence or accident.
4. The equipment is properly maintained by qualified technicians in accordance with the TUG
Technologies Operation and Maintenance Manual.
This warranty expires, unless otherwise agreed by TUG Technologies in a special provision, 24 months after
being shipped or after 2000 operating hours. TUG Technologies warranty does not apply to fluids, oils, fuses,
bulbs, accumulators, paint, seals, tires, bumpers, brake or wearable parts, bulbs, batteries, etc.
All warranty claims must be sent to the warranty department for processing. All information pertaining to
specific claim must be provided for claim to be processed in a timely manner.
All the expenses related to a warranty claim will be invoiced to the buyer until TUG Technologies has
evaluated the claim. Whatever the circumstances, the buyer should not refuse or delay the payment. If the
evaluation concludes to TUG's full responsibility, a credit will be issued in the favor of the buyer.
This warranty is extended by TUG Technologies only to the buyer of new products from TUG Technologies
or its authorized distributors. The products purchased under this warranty are intended for use exclusively by
the buyer. There shall be no third party beneficiary of this warranty.
Under no circumstances whatsoever shall TUG Technologies be liable for any special or consequential
damages, whether based on lost goodwill, lost resale profits, work stoppage, impairment of other goods or
otherwise, and whether arising out of breach of any express or implied warranty, breach of contract,
negligence or otherwise, except only in the case of personal injury as may be required by applicable law.
The warranty is automatically void by TUG Technologies in the following cases:
1. The product has received some modification not authorized or done according to TUG
Technologies requirements.
2. Some original parts have been replaced by parts not provided by TUG Technologies.
CD373
MZ Tow Tractor Introduction
INTRO-xxiii
Rev 3