TUG MZ Operation Maintenance & Parts Manual page 22

Introduction
WARRANTY CLAIM PROCESS
Note
Contact TUG Technologies by:
Phone: 1-800-989-8499 Ext. 2 or 770-422-8021
Email (preferred): warranty@tugtech.com
To expedite the claim process please provide the following information:
•
Unit S/N
•
Hours of operation
•
Description of problem or symptoms
•
List of parts required for repairs
•
Shipping address
•
Contact name
•
Contact phone number(s)
Parts:
TUG Technologies will ship warranty parts out at no charge once the claim has been received and accepted.
Return Parts:
Not all failed parts need to be returned to TUG Technologies. If parts are to be returned, an RGA tag will be
sent with the replacement warranty parts. The tag must be filled out completely and attached to the return
part(s).
Note
TUG Technologies reserves the right to invoice for parts being returned for the reasons but not limited to the
reasons listed below.
•
If deemed if caused by an unwarrantable failure.
•
If part is damaged due to inadequate packaging.
•
Part was not supplied by TUG Technologies.
•
Proper documentation was not provided or sent back with faulty part.
Labor:
TUG Technologies will reimburse labor based on the Standard Labor Rate Chart. Any work which will exceed
the times outlined in this chart requires prior approval. All warranty labor is subject to TUG Technologies
Warranty Approval Process.
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Rev 3
MZ Tow Tractor
NOTE: No warranty invoice will be accepted unless TUG Technologies
has been contacted prior to the start of work being done to the unit.
NOTE: Parts not returned within 30 days of claim will be charged to your
account.
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