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Zoom ISDN TA Owner's Manual

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ISDN Terminal Adapter
Owner's Manual

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  • Page 1 ISDN Terminal Adapter Owner’s Manual...
  • Page 2 Owner’s Manual content without obligation to notify any person or organization of the revision or change. All brand and product names are the trademarks of their respective owners. Copyright 1998 All rights reserved. ISDN TA Owner’s Manual...

  • Page 3: Table Of Contents

    How It Works ............... 7 ISDN S ............9 ETTING ERVICE Setting Up Phone Numbers ..........9 CHAPTER 2 INSTALLATION ..........11 ISDN TA ......11 EED TO NSTALL THE ........... 12 NSTALLING THE ARDWARE Handset Installation............14 95............ 15...
  • Page 4 Using Northern Telecom DMS100 Switches......47 Using AT&T Custom 5ESS Switch ........48 APPENDIX F: REGULATORY INFORMATION ....49 FCC P 68 T ....49 ELECOMMUNICATIONS TATEMENT ........... 50 NDUSTRY ANADA TTACHMENT .......... 51 ANADIAN MISSIONS TATEMENT ISDN TA Owner’s Manual...

  • Page 5: About This Guide

    Documentation Conventions • Commands and command examples described in this guide appear in bold type. For example: To reset the ISDN TA, type ATZ and press Enter. We occasionally insert spaces between commands to make a command line easier to read. You can type the command line with or without spaces between commands as long as the command line does not ex- ceed 255 characters (spaces count as characters).

  • Page 6: Chapter 1 Introduction

    The product supports ISDN operation up to 128 Kbps, and includes a handset port for voice calls over ISDN. The ISDN TA is “Plug and Play” (PnP) compatible and software con- figurable, so installation is fast and easy if you are using Windows 95, Windows 3.1 or 3.11, or Windows NT 4.0 or higher.

  • Page 7: Isdn Technology

    • Flash memory for code updates via software downloads. • Simultaneous voice and data capability, with voice on one B- channel and data on the other. • This product may also include an optional telephone handset for making or receiving voice calls over an ISDN line. ISDN Technology What Is It? Integrated Services Digital Network (ISDN) is a technology that uses...
  • Page 8 ISDN TA Owner’s Manual...

  • Page 9: Setting U Pisdn Service

    ISDN phone numbers, called Directory Numbers (DNs). They are the numbers people will use to dial the two channels of your ISDN TA. Typically you would use one DN for data (remote access and fax) and the other for voice calls.
  • Page 10 For more information on setting up ISDN switches, see Appendix E. ISDN TA Owner’s Manual...

  • Page 11: Chapter 2 Installation

    When the pop-up menu appears, select Install. The Plug and Play driver will be installed on your hard drive. Remove your installation disc and put it in a safe place. What You Need to Install the ISDN TA Make sure that you have received the following items: •...

  • Page 12: Installing The Hardware

    A standard voice handset with connecting cord (included). (You can also use your favorite handset or headset but not a telephone.) To use the ISDN TA, you also need the following: • An ISDN line connection (typically a wall-mounted telephone jack or socket).
  • Page 13 16-bit slot Connect the ISDN line. Plug the RJ-45 connector (the larger end) of the RJ-11 to RJ-45 cord into the jack on the card marked ISDN. Plug the RJ-11 connector of the cord into the ISDN wall jack. You do not need an NT-1. Connect the Handset (optional).

  • Page 14: Handset Installation

    Replace the cover on the computer. Plug in the computer and turn it on. Handset Installation Your ISDN TA package may contain an optional telephone handset for use at your desktop computer. Included for your convenience are a handset hook and a handset cord retainer.

  • Page 15: Setting Up In Windows 95

    Be sure to align the the bottom of the hook horizontally with your desk’s surface so that the handset hangs straight down. You are now ready to configure the ISDN TA using the included soft- ware. Depending on the version of the Windows operating system you are running, go to the appropriate setup section that follows.
  • Page 16 Close both Properties windows by clicking OK until you get back to the Control Panel. Your ISDN TA hardware is installed! Now install and set up your software. Follow the instructions in the Quick Start guide or software user’s manual that came with the soft- ware.

  • Page 17: Problems With Plug And Play Setup

    Windows. But under some circumstances, Plug and Play may not resolve all installation problems. The ISDN TA provides seven IRQs, which should ensure its installa- bility. However if you have a lot of other hardware installed in your computer, you may still have difficulty installing your ISDN TA quickly and simply.
  • Page 18 Windows 95, which supports Plug and Play, you may have an older computer that is not completely compatible with this feature. Go to Appendix C: Changing the COM Settings in BIOS , for further in- structions. ISDN TA Owner’s Manual...

  • Page 19: Setting U P In Windows 3.1 Or 3.11

    Setting Up in Windows 3.1 or 3.11 Insert the Utilities Disk in your floppy drive or CD-ROM in your CD-ROM drive. From the DOS prompt, type A:\ (or the letter of the correct drive) and press Enter. At the A:\ prompt, type cd setport and press En- ter.

  • Page 20: A Note About Irqs And Conflicts

    3.11 , which begins on page 32. A Note About IRQs and Conflicts Note: The IRQs supported by the ISDN TA are 3, 4, 5, 7, 10, 11, and 12. While SETPORT (which runs PORTWIZ) does its best to configure your TA on a free IRQ, it is possible that another piece of your hard- ware also is configured to use that IRQ.
  • Page 21 COM 1 3f8 COM 3 3e8 COM 2 2f8 COM 4 2e8 and /w activates the Wizard mode, in which PORTWIZ edits the auto- exec.bat and system.ini files for you. Remember that you can type a command line with or without spaces, however it cannot exceed 255 characters (including spaces).

  • Page 22: Setting Up In Windows Nt

    Note: You must be running Windows NT version 4.0 or higher and a Plug and Play (PnP) BIOS in order to use the ISDN TA un- der Windows NT. Most personal computers that ship with Windows NT 4.0 or higher have a PnP BIOS. To find out...
  • Page 23 In the Remote Access Setup box select the device that most closely matches the type of device and model you are installing (for example, ISDN TA Internal) and click Continue for it to automatically configure your setup. If you don’t have Remote Access Service installed you must do so to use the Internet or other remote access servers.

  • Page 24: Chapter 3 Software Configuration

    General Tips for Setting Up Communication Software Communication software programs have user-friendly interfaces to make it easy to use the ISDN TA. Many programs identify the product automatically and configure themselves for the correct settings. Other programs require some user configuration.

  • Page 25: Initialization, Reset, Dial, And Answer Settings

    TA’s port speed higher than 115,200 (see page 33), try changing the port speed parameter to its default value by us- ing %B0 in the initialization string. This causes the ISDN TA to match the port speed set in the terminal application.

  • Page 26: Using An Isdn Line For Voice Calls

    (Multilink Point-to-Point Protocol) or PPP (Point-to- Point). ML-PPP provides the highest speeds (128 or 112 Kbps) but generally at a higher cost. PPP is less expen- sive but with a slower speed of 64 or 56 Kbps. V.110 is ISDN TA Owner’s Manual...

  • Page 27: Configuring Voice Connections

    When you have a voice connection and the party you are communicating with hangs up, the ISDN TA detects this and promptly terminates the call. Thus it is possible, once you have initiated a phone call, to make a data call.

  • Page 28: Configuring Dial-Up Networking

    You may wish to utilize the PPP and/or ML-PPP capabilities of the ISDN TA in order to connect to an Internet Service Provider or to re- motely access a LAN. If you do this, the ISP or the administrator of the LAN should make available software and instructions to you to facili- tate your connection.
  • Page 29 In the next dialog box enter the telephone number you want to dial through Dial-Up Networking dialog box. Since ML-PPP uses two phone numbers to set up connections on both B-channels you must enter the two phone numbers separated by an ampersand &. The two numbers may be the same number repeated.
  • Page 30 In addition, you will most likely need to enter your user name and password. Follow the instruc- tions from your provider to configure all of these items. ISDN TA Owner’s Manual...

  • Page 31: Using Ppp Connections In Windows 3.1 Or 3.11

    You will need to enter your provider’s phone number as well. If the software has a selection for tone or pulse dialing, select tone dialing. If there is a way to enter a reset string for your ISDN TA in the software, enter AT&F Using ML-PPP Connections in Windows 3.1 or 3.11...

  • Page 32: Using Ml-Ppp Connections In Windows 3.1 Or 3.11

    Open Modems under the Control Panel. Under Modem Proper- ties select the device that most closely matches the type of device and model you are installing (for example, ISDN TA Internal). Click Properties. Under the Connection tab click Advanced. Under Extra Set-...
  • Page 33 Under the Basic tab in the Edit Phonebook Entry box select the device that most closely matches the type of device and model you are installing (for example, ISDN TA Internal) and click Configure. Under Initial speed select 115,200 from the list box. Click OK.
  • Page 34 Enter the name server address of your provider and follow your ISP’s instructions to configure your TCP/IP connection. Click OK in the TCP/IP Settings dialog box and exit out of Dial-up Networking. You should now be ready to connect to your server! ISDN TA Owner’s Manual...

  • Page 35: Chapter 4 Problems And Solutions

    For help with this problem… page… General Troubleshooting The software can’ t find the ISDN TA and the ISDN TA does not re- spond to AT commands. Application reports “ I nitialization error.” The ISDN TA takes too long to hang up.
  • Page 36 There may be a hardware problem either in your PC or in the ISDN board. Contact your PC manufacturer or retailer for technical sup- port. The ISDN TA takes too long to hang up at the end of a call. • Your ISDN TA may not be receiving the required initialization string, which should include the &C1 setting, from your software.

  • Page 37: Isdn Line Connections

    !C5) for the DN you have designated for handset calls is config- ured for voice or data and voice (default is !C5=1 to configure DN2 to accept voice calls). If possible, try to call the ISDN TA from a nearby telephone on a standard phone line to confirm it is now correctly configured.

  • Page 38: Ml-Ppp Connections

    ISDN TA, then the problem is either in your telephone company’s ISDN equip- ment or line, or it is in the part of the ISDN TA that interfaces with the ISDN line. Call the telephone company and ask them to test your line.

  • Page 39: Voice Connections

    • If you are not getting the throughput you expect in ML-PPP mode, make sure that your ISDN TA’s port speed is set to at least 230,400 bps. Add %B39 to your initialization string. The com- mand %B39 sets the port speed to 460,800 bps; %B38 sets the port speed to 230,400 bps.

  • Page 40: Appendix A: Product Summary

    35-digit telephone numbers and alternate configurations • Inactivity timer (when set, hangs up if no data in programmable time from 1 to 255 minutes) • RJ-45 telephone jack for ISDN line • ISDN cable with RJ-45 to RJ-11 connectors Switch Compatibility ISDN TA Owner’s Manual...
  • Page 41 • Northern Telecom DMS 100 – Central office switch running soft- ware version BCS-31 or above. ◊ Layer 1 (physical): Conforms to ANSI T1.601. ◊ Layer 2 (link): Conforms to Northern Telecom specification NIS 208-6, Issue 1.0 section C, based on CCITT Recommen- dation Q.921.

  • Page 42: Appendix B: Product Specifications

    3.8 Watts Maximum 1.5 Watt Idle Analog Modem Specifications: ± Transmit Signal Level (Nominal) 1 dBm ± Transmit Frequency Tolerance 0.01 percent Receive Signal Level -9 dBm to -43 dBm ± Receive Frequency Tolerance 7 Hz ISDN TA Owner’s Manual...

  • Page 43: Appendix C: Changing The Com Settings In Bios

    This removes the device currently assigned to COM 2. When Windows 95 displays the Confirm Device Removal warning, click OK. Double-click Modem in the Device Manager window. Double-click the ISDN TA icon. Click the Resources tab. Appendix C Changing COM Settings...
  • Page 44 Windows 95 will restart. If Windows finds your other serial port, it may try to assign the port to COM 2, but won’t be able to because your ISDN TA is already using that system resource.

  • Page 45: Appendix D: Isdn Service Information

    Appendix D: ISDN Service Information Telephone Com- ISDN Service Cen- pany ter Number 1-800-TEAM-DATA Ameritech 1-800-222-7956 AT&T 1-800-570-4736 Bell Atlantic Bell South 1-800-428-4736 Cincinnati Bell 1-513-566-3282 1-800-888-8799 1-800-624-4736 Contact Local Office New Jersey Bell Small Business 1-702-333-4811 Nevada Bell Large Business 1-702-688-7100 1-800-472-4736 Pacific Bell...

  • Page 46: Appendix E: Setting Up Isdn Switches

    If the phone company assigned your SPID2 as 0555200001, to enter this you would type: AT!C6=”0555200001” Follow this format for DN and switch types. Using National ISDN 1 Switches Note: Refer to the ISDN Service Installation Flyer for your switch type. Restore factory defaults: ISDN TA Owner’s Manual...

  • Page 47: Using National Isdn 1 Switches

    AT&F Switch type to National ISDN 1: AT!C0=32 (This is the default) Set Directory numbers: AT!N1=”[DN1]” AT!N2=”[DN2]” Set Service Profile Identifiers (SPIDs): AT!C2=”[SPID1]” AT!C6=”[SPID2]” Store settings and reset device: AT&W AT%Z1 Using Northern Telecom DMS100 Switches Note: Refer to the ISDN Service Installation Flyer for your switch type.
  • Page 48 Set Directory numbers: (DN1 may be the same as DN2 for the AT&T switch) AT!N1=”[DN1]” AT!N2=”[DN2]” Set Service Profile Identifiers (SPIDs): AT!C2=”[SPID1]” AT!C6=”[SPID2]” Note: For 5ESS you must clear the SPIDs by typing AT!C2=”” AT!C6=”” Store settings and reset device: AT&W AT%Z1 ISDN TA Owner’s Manual...

  • Page 49: Appendix F: Regulatory Information

    Appendix F: Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. This device is registered with the Federal Communications Commission (FCC) for direct connection to the telephone line using a standardized RJ-11C telephone jack.

  • Page 50: Industry Canada Attachment

    Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ISDN TA Owner’s Manual...

  • Page 51: Canadian Emissions Statement

    Caution Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate. Canadian Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
  • Page 52 © 0298 27602 1998...

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