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NOTE:
When the user selects the "Road
Assistance" soft-key, the vehicle
location will be sent through to the
call center.
• Customer Service Call
Customer Service provides assistance
and support on general enquiries.
Enter the "Assist Call" menu of the
"Apps" and touch the "Customer
Service" soft-key.
NOTE:
• When the user selects the "Customer
Service " soft-key, the vehicle
location will be sent through to
them.
• If a customer has not subscribed to
Maserati Connected Services, the
Assist Call will not be available. For
more details, see the official Maserati
website.
In an Emergency
NOTE:
• Roadside Assistance Call or Customer
Service Call may not be available in
the first minute after starting the car.
• In case the Roadside Assistance Call
or Customer Service Call soft-key are
inadvertently touched on the MIA
screen, the call can be interrupted by
touching the end call soft-key.
• If there is an active SOS Call, neither
a Roadside Assistance or Customer
Service Call can be triggered.
For further information, see the
"Maserati Intelligent Assistant (MIA)"
guide.
Assist Call Not Available Messages
The Assist calls are not available in the
following cases:
• the subscription to the service is not
active or has expired;
• there are problems connecting to the
network. In these cases, the user will
be warned that the call cannot be
made on the TFT display.
In an Emergency
In case of a Punctured Tire
The vehicle is equipped with a
compact spare wheel.
Using the Compact Spare
Wheel
The automatic leveling of pneumatic
suspensions might create problems
when it is necessary to lift the vehicle
to replace the wheel featuring
punctured tire with the emergency
wheel supplied or with another wheel.
CAUTION!
Before mounting the compact spare
wheel it is necessary to disable the
suspension system by scrolling the
user settings on MIA and selecting
"Wheel Replacement Mode" in
"Suspensions" submenu. The tick next
to selected item will indicate that
this mode is active and pneumatic
suspension system is disabled (for
further details, refer to "Functions of
Settings Menu on MIA" chapter in
section "Dashboard Instruments and
Controls"). After servicing, restore
original conditions and eliminate the
tick next to selected mode: in this way
the pneumatic suspension system will
go back to normal operation.
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