Common Troubleshooting; Common Trouble - G&G IMAGE M4100 Series User Manual

Paper jam occurred on
ADF
Note: • If the problem remains, please contact GG IMAGE Customer Service.

14.4. Common Troubleshooting

14.4.1. Common Trouble

Trouble Fault
Type phenomenon
Problems
Poor print
in
quality
printing
Failed to copy The scanner is damaged.
Problems
in
copying
Copy Image
Abnormal
Problems
The printer
with the
does not work
Printer
This prompt appears when there is
a feed jam or feed failure in
copying or scanning with the ADF.
Cause
See 14.4.2 Image Defects.
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• The LCD screen prompts error
messages.
Please remove the paper jam,
arrange well and put originals
into the ADF for scanning
again.
Solution
See 14.4.2 Image Defects.
Please contact GG IMAGE
Customer Service.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
• Ensure proper connection of the
power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings of
the Windows to make sure the
printing job could be sent to the
correct port. If the computer is
equipped with several ports,
please be sure to connect the
printer to the correct port.
• Please make sure the printer is
online without any abnormality.
• Please remove errors to make
the printer return to normal.
• Please uninstall and then reinstall
the printer driver.
126