G&G IMAGE M4100 Series User Manual
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G&G IMAGE M4100 Series User Manual

Monochrome laser mfp
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User Guide
GG IMAGE M4100 Series
Monochrome Laser MFP
It is recommended that you read this Guide carefully before using the printer

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Summary of Contents for G&G IMAGE M4100 Series

  • Page 1 User Guide GG IMAGE M4100 Series Monochrome Laser MFP It is recommended that you read this Guide carefully before using the printer...
  • Page 2 Preface Welcome to the GG IMAGE Series products! We heartily appreciate your using of GG IMAGE Series products! To protect your vital interests, please carefully read the following statements. Legal Notice Trademark Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions.
  • Page 3 Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak.
  • Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock.
  • Page 5 Precautions Precautions before Using the Printer: 1. Read and understand all instructions. 2. Familiarize yourself with the basic principles associated with operating electrical appliances. 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment.
  • Page 6 21. This product should be placed according to the shipping marks on the product package box during delivery. 22. This product is a kind of low-voltage equipment. When using this product below the specified voltage range,please refer to the product precautions or call GG IMAGE Aftersales Service Centre, if the toner comes off the printed contents, or the equipment starts slowly.
  • Page 7 Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE).

  • Page 8: Table Of Contents

    Table of Contents 1. Before Using the Printer ......................1 1.1. Product series introduction .................... 1 1.2. Supplied Accessories ....................2 1.3. Product View ......................... 3 1.4. Laser Toner Cartridge ....................5 1.5. Control Panel ........................ 6 1.5.1. Overview of control panel ..................6 1.5.2.
  • Page 9 5.3. Wireless network setup FAQs ..................52 6. Web server ........................... 54 6.1. Visit the embedded Web server .................. 54 6.2. Use Web server to manage printer ................54 6.2.1. IP address setup ....................55 6.2.2. Wireless setup ....................56 6.2.3.
  • Page 10 9.1.2. TWAIN Scan Driver ................... 79 9.1.3. WIA Scan Driver ....................81 9.2. macOS System Scan ....................85 9.2.1. ICA Scan ......................85 9.2.2. TWAIN Scan ..................... 88 9.3. Push Scan ........................89 9.3.1. Scan to PC ......................89 9.3.2. Scan to E-mail....................89 9.3.3.
  • Page 11 13.2.2. Replace toner cartridge and drum component ..........111 14. Troubleshooting ........................ 116 14.1. Cleaning Jammed Paper ..................116 14.1.1. Middle jam ....................116 14.1.2. Paper Jam in the Fuser Unit ................119 14.1.3. Duplex Unit Jam .................... 121 14.1.4. A paper jam occurs on the automatic document feeder (ADF) ...... 122 14.2.

  • Page 12: Before Using The Printer

    1. Before Using the Printer 1.1. Product series introduction Product series parameters M4100DN series M4100DW series ● ● Interface type ● ● Wi-Fi ● Print Language ● ● Control Panel ● ● 30ppm 33ppm ● ● Print Speed 32ppm Letter 35ppm ●...

  • Page 13: Supplied Accessories

    1.2. Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord Quick Setup Guide GG IMAGE Warranty Note: • The GG IMAGE Warranty may not be attached in some regions.

  • Page 14: Product View

    1.3. Product View Side view Cover of automatic This is used to remove the paper jammed in scanning for the document feeder ADF. Feed tray of automatic This is used to place originals scanned from the ADF. document feeder Exit tray of automatic Prevent originals scanned from falling off.
  • Page 15 to enter energy-saving mode. Press and hold this button for more than 2s to turn the printer power off. 13 Automatic Feeder Tray For placing mediums that are printed in auto feed tray. Paper deflector of manual Slide paper deflector to adapt to paper width feed tray Paper width deflector of auto Slide paper width deflector to adapt to paper width.

  • Page 16: Laser Toner Cartridge

    1.4. Laser Toner Cartridge Laser toner cartridge is composed of drum component and toner cartridge. Service life of drum component Type Average Print Volume High volume drum About 25000 Pages(Based on A4/LTR size (3pages/job) ) component Service life of toner cartridge Type Average Print Volume Standard-volume toner cartridge About 3000 Pages(Based on ISO 19752 standard)

  • Page 17: Control Panel

    1.5. Control Panel 1.5.1. Overview of control panel The layout of the printer control panel is shown below: Control panel without the fax feature No. Name Functions Display operation interface and product information. Display Copy Button Press this button to enter into copy mode. Scan Button Press this button to enter into scan mode.
  • Page 18 Back Return to the previous menu. Confirm the selection on screen. Scroll through the menus and options . Increase 1 copy on the ready interface of Copy mode. Scroll through the menus and options . Down Decrease 1 copy on the ready interface of Copy mode. Status Light Indicate the status of printer.

  • Page 19: Function Of Numeric Keyboard

    Short press Wi-Fi button to turn on direct Wi-Fi connection of the printer and automatically print out "Mobile Device Wi-Fi Connection Wizard" page (for models with Wi-Fi function only). Wi-Fi button Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only).

  • Page 20: Function Of Status Indicator

    Note: • It may not allow to input all special characters above mentioned in different input environments. a. Input of fax/phone number. It supports only inputting with 0-9 number keys and the "*" and "#" keys. In addition, it is available to input spaces with the Down key and the symbol "-"...

  • Page 21: Function Of Power Indicator

    1.7. Function of power indicator Status displayed by Status Status Description power indicator Die out Shutdown status Always on Booting and ready states Blink Sleep mode...

  • Page 22: Paper And Print Media

    2. Paper and Print Media 2.1. Paper Specification Media Type Plain paper(70～105g/m²),thin paper(60～70g/m²) A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Media size Executive, ISO B5, A6, B6, 16K, Big 16K, 32K, Big Automati 32K,Custom c Feeder Tray Media weight 60～105g/m²...

  • Page 23: Special Paper

    2.2. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. Note: • When using special paper or print media, be sure to select matched print type and size in the print settings so as to get the best print effect.

  • Page 24: Non-Printing Area And Non-Scanning Area

    2.3. Non-printing Area and Non-scanning Area The shaded part indicates the non-printing area and non-scanning area. Usage Paper Size Top and bottom margins (A) Left and right margins (B) 5mm(0.197inch) 5mm(0.197inch) Printing Letter 5mm(0.197inch) 5mm(0.197inch) 5mm(0.197inch) 5mm(0.197inch) Scan Letter 5mm(0.197inch) 5mm(0.197inch) 2.4.
  • Page 25 2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to the slot suitable for paper size, in order to match paper length and width. Note: • Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could easily lead to deformation of paper.

  • Page 26: Install Manual Feed Tray

    Note: • It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer. •...

  • Page 27: Paper And Manuscript Use Process

    4. Put a flat printing medium into the manual feed tray with both hands. Note: • The printer will enter manual feed mode automatically when you put papers inside the manual feed tray. • Please put one printing medium inside the manual feed tray each time and put in another piece after finishing printing.

  • Page 28: Scanning With Tablet

    2.5.1. Scanning With Tablet Note: • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference. Steps of Use: 1. Lift up the scanner cover. 2. Load the manuscript face down.
  • Page 29 3. Align the manuscript to match the appropriate paper size. Note: • If the manuscript does not match with any size marker, please align the upper-left corner of the manuscript with the arrow. • Make sure there is no document in the ADF. If a document is detected in the ADF, it will be more preferential than that on glass platen.

  • Page 30: Scan With The Automatic Document Feeder (Adf)

    2.5.2. Scan with the automatic document feeder (ADF) 1. Put the original into the ADF with its front upward and top fed first. 2. Adjust the document guide till it gets close to the paper stack. Note: • The ADF supports feeding 50 pieces of paper at most that should be fed one by one.

  • Page 31: Driver Installation And Uninstallation

    3. Driver installation and uninstallation 3.1. How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation.We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way.If you have any difficulty in using one-click installation, please try manual installation.
  • Page 32 4. Click on the "One-click installation" button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 33 Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 5. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.
  • Page 34 • If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID. 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 35 3.1.1.3.1. The printer is not connected with wireless network 3.1.1.3.1.1. Configure wireless network via USB cable and install driver Since some computers are not provided with wireless network function, this section is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection" to introduce installation process.
  • Page 36 • Click "One-click installation" button if your software has searched only one printer, and enter into installation process to complete automatic network configuration and driver installation.
  • Page 37 • If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation.
  • Page 38 II．Connect computer to router via network cable 1. Connect computer to router via network cable. 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. •...
  • Page 39 • Click on the "One-click installation" button if your software has only searched only one printe, and the wireless network configuration interface will pop up, input the SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.
  • Page 40 • If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
  • Page 41 Note: • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
  • Page 42 5. Click on the "One-click installation" button in Method III, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 43 Note: • Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.

  • Page 44: Manual Installation

    • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID. Note: • If the printer you need is not shown in the list, please click "Refresh" button to search again.
  • Page 45 • Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run the installation procedure. • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.
  • Page 46 • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure. • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe"...
  • Page 47 Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
  • Page 48 7. Select "Wireless network connection" and click on "Install". 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Chapter 5.1.1 for setup method).
  • Page 49 10. Select the printer needs to be connected and click “Next”. Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 50 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 5. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 6.

  • Page 51: Method Of Driver Unistallation

    10. Select the printer needs to be connected and click “Next”. Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.

  • Page 52: Driver Installation

    3.2.1. Driver installation macOS 10.11 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. 1. Turn the power of printer and computer on. 2. Insert the CD companying with printer in the CD driver of your computer, and double click GG IMAGE XXX Series installation package.
  • Page 53 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. • If using a USB cable to connect a computer with a Wi-Fi model printer, a wireless network configuration prompt window will pop up during driver installation, as shown in following picture.

  • Page 54: Add Printer To Acos System

    3.3. Add printer to macOS system 3.3.1. Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2. Enter the “System Preferences” – “Printers & Scanners” of computer. 3. Click button to select “Add Printer or Scanner”.

  • Page 55: Add Airprint Printer

    3.3.4. Add AirPrint printer 1. Turn the power of printer and computer on. 2. Make sure the connection between printer and computer is set up (USB connection or network connection). 3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4.

  • Page 56: Wired Network Setup (Applicable To Wired Network Models)

    4. Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually.

  • Page 57: Wireless Network Setup (Applicable To Wi-Fi Models)

    5. Wireless network setup (applicable to Wi -Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs. Basic structure mode: connecting to a wireless device via router 1.
  • Page 58 5.1.1.2. Setup methods of wireless network setup tools 1. Take the wireless network setup tool in computer. 1) Windows system: Click the “Start menu” – “All programs” - “GG IMAGE”－ Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - " GG IMAGE" - "Utilities" - "Wireless Network Configuration Tool"...
  • Page 59 2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. • At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2. Note： 1) None: There is no encryption method used. 2) WEP: Send and receive data via security key by using WEP (Wired Equivalent Privacy).
  • Page 60 • If you do not know the SSID of access point (wireless router), please click “Print Wireless Note： Network Information Page” to view the SSID of the needed access point (wireless router). • If the printer cannot be used normally after wireless network setup is finished, please install the drive again.

  • Page 61: Wi-Fi Protected Setup (Wps) Setup

    2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous” to configure again; if configuration succeeded, please click “Done” to complete configuration. • If the printer cannot be used normally after wireless network setup is finished, please Note：...

  • Page 62: How To Disable The Wi-Fi Network Connected

    5.1.3. How to disable the Wi-Fi network connected Connect the wireless network in infrastructure mode by the steps above. If connected, the Wi-Fi light on the control panel is normally on. Press and hold this button for more than 2s to disconnect from Wi-Fi network (Wi-Fi light will be off).

  • Page 63: How To Disable The Wi-Fi Direct

    3. Select “Advanced” and then select “Wi-Fi Direct” in advanced WLAN interface. 4. Select printer SSID on direct interface to launch a connection invitation. 5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start Wi-Fi Direct connection.
  • Page 64 • The printer cannot find the SSID of the access point (wireless router) you need to connect, please check the SSID of access point and try to connect again. • Every time when the setup of access point (wireless router) is changed, you must set up the wireless network of printer again.

  • Page 65: Web Server

    6. Web server You can manage printer setup via the embedded Web server. 6.1. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to (please refer to Chapter 4 Chapter 5...

  • Page 66: Ip Address Setup

    5. It supports to configure e-mail address and FTP address to scan the file to be scanned directly to E-mail box or FTP server. 6.2.1. IP address setup You need to connect your printer to network before IP address setup. 1.

  • Page 67: Wireless Setup

    The printer supports using the following IPv6 addresses for network printing and Note： management(please refer to Chapter 12.4 and print “NetConf Pg” view IPv6 address). • IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with FE80). •...
  • Page 68 I. Set up SMTP client 1. Click “Settings” – “Network settings” – “Protocol Settings” – “SMTP”. 2. On SMTP page, input SMTP server address, set up the mailbox login name and password and then click “Apply”. II. Add recipient address 1.
  • Page 69 II. Set the e-mail group 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click “Settings”, “Machine Settings” and then “E-mail Group” to enter the setting interface of e-mail group. 3. Click “Create” to pop out a window as below and edit the group name and check the e-mail address to be added in the contact name (e-mail address) listbox, and then click "Apply".

  • Page 70: Recover Factory Settings Via Web Server

    6.2.3.4. Sleep time setup 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click “Settings” – “Machine settings” – “System”. 3. Select sleep time according to you need and then click “Apply”. 6.2.4. Recover factory settings via Web server 1.

  • Page 71: Print

    7. Print 7.1. Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Automatic Two-Sided Printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only)

  • Page 72: Print Settings

    7.2. Print Settings You can set up printing parameters with the following two methods before sending printing work (such as paper type, paper size and paper source). Operating system Temporary printing setup change Permanent default setup change 1. Click “Start” menu- “Control Panel” – 1.

  • Page 73: Printing With Manual Feed Tray

    7.4.2. Printing with manual feed tray When you put papers in the manual feed tray, the printer will enter manual feed mode. • Manual feed mode means that papers will be fed from the manual feed tray first if there Note：...

  • Page 74: Duplex Printing Unit Setup

    7.5.1. Duplex printing unit setup For the purpose of achieving the best printing result, you can set up the paper size of duplex printing unit. As for duplex printing of A4 and 16K papers, the slide should be adjusted to the A4 position;...

  • Page 75: How To Carry Out Auto Duplex Printing

    4. Install the duplex unit in the printer. 7.5.2. How to carry out auto duplex printing 1. Open the print job to be printed from the application (such as a Notepad). 2. Select Print from the File menu.
  • Page 76 3. Select printer of the corresponding model. 4. Single click “Preferences” for printing setup. 5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.

  • Page 77: Fine Mode Printing

    6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing. 7.6. Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing. Set up fine mode in the basic page of printer preference . After setup, fine printing mode can be realized.

  • Page 78: Mute Printing

    7.7. Mute printing If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some extent. The operating steps of mute printing are as follows (applicable to printers that are installed via USB connection) Windows 7 is taken as the example in the following operation.

  • Page 79: Auto Shut-Off Setting

    7.8. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Enter computer “Start Menu” – “Control Panel” – View “Devices and Printers”. 2. Right click printer, select “Printer properties” in drop-down list. 3. Enter “Secondary Settings” option and set “Auto shu-off setting”. 4.

  • Page 80: Open Help Document

    7.9. Open Help Document You can open the "Printing preferences" and click "Help" button (for Windows Operation System only). The help document contains the user guide where you can find the information on print settings.

  • Page 81: Copying

    8. Copying 8.1. Copying function Copy Instructions Multipage Print a multi-page document to a piece of paper. Clone Print several identical images to a piece of paper. Poster Print a one-page original to pieces of paper. Collated copy Collate copies of an original. Common copying Duplex copying It supports manual duplex copying for originals.

  • Page 82: Image Quality

    Note: • The image quality, intensity, resizing and paper setting can keep valid after options are set. • Settings on all-in-one, clone, poster, collated copy and duplex copy will be restored to defaults after completing the copying, switching among panel keys or rebooting the machine.

  • Page 83: Multipage

    8.4.4. Multipage With setting on all-in-one feature, a 2- or 4-page document could be copied to one piece of paper. Copying with the ADF and the glass platen are both supported. The multipage includes 3 modes: (1) Two-in-one: (2) Horizontal four-in-one: (3) vertical four-in-one: Note: •...

  • Page 84: Poster

    8.4.6. Poster Poster setting enables the printing of one piece of original document on several pieces of paper. The "Poster" feature supports only copying with the glass platen. The poster copying includes 3 modes: 2x2： 3x3： 4X4： Note: • The “poster” and “resizing function” cannot be set at the same time. 8.4.7.
  • Page 85 2. One-sided → Two-sided: 3. Two-sided → One-sided: 4. Two-sided → Two-sided: 8.4.8.1. Steps of duplex original copying 1. Put an original into the ADF with its front upward and its top fed first; meanwhile, make sure there are some paper in the carton. 2.

  • Page 86: Paper Setting

    5. After completion of copying one side, put the paper into the entrance as shown in figure (without turnover or rotation). Note: • If the turnover prompt on panel times out, the machine will execute one-sided copying automatically. 6. Press "Start" to begin copying the other side. 8.4.9.

  • Page 87: Arrangement Mode

    8.5.1.Arrangement mode There are 4 arrange modes for ID card copying totally: Half page Whole page up-down Half page left-right A5 left and right up-down Position: Half page up-down: default mode; put ID card at “orange left half area” of glass platform. Half-page up and down, half-page left and right or A5 left and right: put the ID card in the "blue area"...

  • Page 88: Receipt Setting

    8.6. Receipt setting For better copying effect of bills, you can enter the "Bill Copy Setting" menu to change relevant settings. 1. Press "Bill Copy" and then "Menu" on control panel to enter the "Menu Settings" interface. 2. Press "OK" to enter the "Bill Copy Setting" interface. 3.

  • Page 89: Scan

    9. Scan This printer provides two types of scan: "Push Scan", which means scanning through the printer’s Control Panel operations; "Pull Scan" which means scanning through PC terminal scanning the application. Before scanning, please be sure a printer driver has been installed in the computer. 9.1.

  • Page 90: Twain Scan Driver

    9.1.2. TWAIN Scan Driver 9.1.2.1. Office Software (Word and Excel) Operation Steps: 1. Open the Office software (Word or Excel). 2. Keyboard shortcuts: Alt+I+P+S to open the application’s window. 3. Click on "Device" option and select TWAIN Scan, click the “Custom Insert” button below. 4.
  • Page 91 If you desire to change a scanning port, please click "Port" at the lower part of above picture to select a scanning port, as shown below: 9.1.2.2. Photoshop Operation Steps: 1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan, as is shown below: 2.

  • Page 92: Wia Scan Driver

    9.1.3. WIA Scan Driver 9.1.3.1. WIA1.0 Scan (Windows XP / Windows Server 2003) 1. Office Software (Word and Excel) Operation Steps: 1) Open the Office software (Word or Excel). 2) Keyboard shortcuts: Alt+I+P+S to open the application’s window. 3) Click on "Device" and select WIA Scan,click the “Custom Insert” below. 4) The prompt window as is shown below, set the scan information.
  • Page 93 5) Click on "Adjust the Scanned Image Quality" on the bottom left corner of the above picture, the advanced properties interface will pop up, then users can set the scan; After finishing the settings, click on the "OK" button, then "Scan" button to start scan. 2.
  • Page 94 9.1.3.2.WIA 2.0 Scan (Windows Vista / Windows Server 2008 and later versions) Operation Steps: 1. Click on "Start"- "All Programs"- "Device and Printer" on the left bottom of the desktop. 2. When the pop-up window appears, select the printer you want to use, and right click the mouse.
  • Page 95 3. Click on "Start Scan" in the above option bar. 4. After the window pops up, set the scan and click "Scan" on the bottom right corner and start scan.

  • Page 96: Macos System Scan

    9.2. macOS System Scan 9.2.1. ICA Scan 9.2.1.1. Open ICA via "Print and Scan" Operation Steps: 1. After installing the printer driver, click "System Preferences" icon on the bottom left corner of the computer desktop. 2. After the window pops up, click on "Print and Scan".
  • Page 97 3. After the window pops up, click on "Scan". 4. Click on "Open Scanner" and the scan window will pop up.
  • Page 98 5. Click on "Show Details" on the bottom right corner to set the scan parameters. 6. Click on "Scan" on the bottom right corner and start scan. 9.2.1.2. Call CIA through applications Operation Steps: 1. Click on "Finder" icon on the bottom left corner of the computer desktop, or use keyboard shortcuts command+shift+C to open the window.

  • Page 99: Twain Scan

    2. After selecting the printer in the left list, set the scan parameters in the right list. Click on "Scan" on the bottom right corner and start scan. 9.2.2. TWAIN Scan Take Photoshop as an example. Operation Steps: 1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan, as is shown below: 2.

  • Page 100: Push Scan

    9.3. Push Scan This section is mainly to introduce how to scan files to PC, E-mail, FTP and USB with the printer’s control panel. Note: • The one-page file scanned to PC, E-mail or FTP could be saved in PDF, TIFF or JPEG;...

  • Page 101: Scan To Ftp

    9. Press “▲” or “▼" to select "E-mail Address Book" or "Group Mail" and press "OK" button. 10. Press “▲” or “▼" to select address or group and then press "OK" button; press "Start" button to start scan. 11. For merge scan, please put files to be scanned on the glass platen and then press "Start" to scan the next page (directly continuous scanning is available if scanning with the ADF).

  • Page 102: Scan To U Disk

    9.3.4. Scan to U disk This printer supports scanning files to USB without a computer. Before operation, please make sure the USB has enough storage space. The specific operation steps are as follow: 1. Insert the USB into the printer’s front USB interface. 2.

  • Page 103: Fax

    10. Fax 10.1. Connect Devices Note: • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. • “ ” port is used to connect fax with telephone line. • “ ”port is used to connect external telephone.
  • Page 104 3. Choose the Fax option you want to set by pressing the page up and down keys. 4. Here can be a total of 16 settings, set the standard as follows: No. Options Description You may select the faxing definition from options of “Standard, Fine, Super Resolution Fine and Image”.

  • Page 105: Fax Functions

    Country / To adapt to different telephone lines in different countries, settings on Region different countries or regions are needed. Fax Report You can use the options in Fax Report to print the Fax report as you need. Query for the list of all Faxes for Delay sending and you can press the Cancel Active Job button to delete a Delay sending job.
  • Page 106 5) After all scanning complete, activate the fax to send. Note: • In order to prevent damage to this product, do not use a manuscript with correction tape, correction fluid, paper clips or staples on it. In addition, do not load photos, small manuscripts or brittle manuscripts into the automatic document feeder.

  • Page 107: Receive Fax

    10.3.2. Receive Fax You have two ways to receive Fax, and the default for the printer is Fax mode. Fax mode: determine each call from the calling party as a fax. When arriving the ring count set, it gives fax receiving signals and receives the fax automatically. Telephone mode: determine each call from the calling party as a call.
  • Page 108 1. Group Sending This printer supports sending one original to several fax numbers, with the ability of up to 20 fax numbers sent to at the same time. 2. Delay Sending You can enable Delay sending of Fax through the Control Panel. When this process is complete, the printer will scan the document to the memory, and get back to Ready state.

  • Page 109: Pc-Fax

    Faxing. You can set a maximum of 10 groups for Group Dial with up to 99 numbers in each group. 10.4. PC-Fax PC-Fax function allows you to send a document from your computer as a Fax.PC-Fax supports Windows system only. In this chapter, a Word file is taken as the example to show you how to operate.
  • Page 110 4. Click "Print" to present the "Send Fax" interface. 5. Enter the Name and Fax Number, then click Add to recipient list; If you want to send the Fax to multiple addresses, you can continue to enter their Name and Fax Number, then click Add to recipient list.

  • Page 111: Mobile Print (Applicable To Wi-Fi Models)

    11. Mobile Print (applicable to Wi-Fi models) 11.1. AirPrint mobile print Only printers that support AirPrint function can realize AirPrint printing. Please check if there is AirPrint mark on the packaging of the printer, in order to identify if the printer supports AirPrint function.

  • Page 112: General Settings

    12. General Settings This Chapter mainly introduces some general settings. Note: • The panel appearance may be a little different due to difference in type or function. All diagrams are only for reference. 12.1. System Settings 12.1.1. Ink saving setting You can select the save toner mode which can reduce toner consumption and reduce printing cost.

  • Page 113: Language Setting

    12.1.2. Language Setting "Language Setting" is used to select the language to be displayed on the control panel. 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "System Setting" and then press "OK". 3.

  • Page 114: Sleep Time Setting

    12.1.4. Sleep Time Setting Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can be made in the idle time before the device enters sleep mode. 1. Press "Menu" to enter the menu setting interface. 2.

  • Page 115: Print A Page For Clean & Fix

    12.1.6. Print a Page for Clean & Fix "Print a Page for Clean & Fix"function can clean the toner, paper powder and other inpurities, so as to realize better printing effect.The printer will start up Print a Page for Clean & Fix function automatically after the printer has printed a certain number of pages.

  • Page 116: Network Settings

    12.2. Network Settings You can check or set network status via network setting. 1. Press "Menu" to enter the menu setting interface. 2. Press direction key “▲” or “▼” and select “ Network Set” option. 3. Press “OK” key to set “Network set”, “wireless network setting” and “Wi-Fi Direct”. 12.3.

  • Page 117: Print Information Report

    12.4. Print information report You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures. 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Info.report". 3.

  • Page 118: Configure The E-Mail Address Book

    12.6. Configure the e-mail address book (Applicable to machine with the fax feature) 1. Press “Scan” and then “Menu” on control panel to enter the “Menu Setting” interface. 2. Press "OK" to enter the "Scan setting" interface. 3. Press "▲" or "▼" to select “Email Add.” and then press “OK”. 4.

  • Page 119: Routine Maintenance

    13. Routine Maintenance Note: • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference. 13.1. Cleaning the Printer Note: • Please use mild detergents. • Some parts of the printer are still in high temperature within a short time after use. To prevent burns, please don’t directly touch places labled with high temperature warning in contact with internal components after opening the printer’s front or rear cover.
  • Page 120 3. Open the front cover and take the laser toner cartridge out along the track. Note: • When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge. 4.
  • Page 121 6. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth. Note: • the machine with the ADF should be regularly cleaned, removing dirt on the top cover of the ADF. Please wipe the place as shown in figure with a soft cloth.

  • Page 122: Toner Cartridge And Drum Component Maintenance

    13.2. Toner cartridge and drum component maintenance 13.2.1. About toner cartridge and drum component component 1.Cartridge, use and maintenance of the drum assembly. Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: •...
  • Page 123 2. Open the front cover and then remove the laser toner cartridge along the guide rail. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4.
  • Page 124 6. Install the drum component along the inner track to finish installing toner cartridge. 7. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 8. Close the front cover. Replace the drum assembly steps are as follows: 1.
  • Page 125 2. Open the front cover and take the laser toner cartridge out along the track. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4.
  • Page 126 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 7. Close the front cover.

  • Page 127: Troubleshooting

    14. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact GG IMAGE Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. •...
  • Page 128 2. Gently pull the jammed paper out. 3. Install paper tray. 4. Open the front cover.
  • Page 129 5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper). 6.

  • Page 130: Paper Jam In The Fuser Unit

    14.1.2. Paper Jam in the Fuser Unit Note: When papers jammed in fuser unit are taken out, please pay attention and do not touch the shaded area shown below in order to avoid burns. 1. Open the front cover and then remove the laser toner cartridge along the guide rail. 2.
  • Page 131 3. Open the fuser door using the handles on both sides. 4. Gently pull the jammed paper out. 5. Close the back cover after removing the paper jammed.

  • Page 132: Duplex Unit Jam

    6. Install a new toner cartridge and then close the front cover; then, the printer will recover printing automatically. 14.1.3. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit.

  • Page 133: A Paper Jam Occurs On The Automatic Document Feeder (Adf)

    3.If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom. 4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product.
  • Page 134 2. Remove the paper jammed from the ADF. 3. After removing the paper jamed, close the top cover and then the printer will be back to the ready state.

  • Page 135: Software Failure

    4.If it is difficult to remove the paper jammed, please try to open the scanner cover and remove it from the pressing block. 14.2. Software Failure Problem Solution The printer icon will not be displayed in the Reinstall the printer driver. Ensure that the USB “Printer and fax”...

  • Page 136: Error Message

    14.3. Error Message Error Message Cause Measure The laser toner cartridge is The laser toner cartridge is No Laser Toner Cartridge installed incorrectly or laser toner installed correctly or new laser Detected cartridge is damaged. toner cartridge is replaced. Toner Low (this prompt is displayed together with the Please replace with a new The toner in cartridge runs low.

  • Page 137: Common Troubleshooting

    Please remove the paper jam, This prompt appears when there is Paper jam occurred on arrange well and put originals a feed jam or feed failure in into the ADF for scanning copying or scanning with the ADF. again. Note: •...
  • Page 138 • The cable between the computer and the printer is not • Please disconnect the printer Online connected properly. cable and then connect it again. printing does • Driver program of printer is not • Please uninstall and then reinstall not work installed correctly.

  • Page 139: Image Defects

    14.4.2. Image Defects Problem Cause Solution • The print media does not meet the • Please use proper print media usage specifications, for within the specification range. example the media is damp or too • Set the resolution and rough. concentration setting of •...
  • Page 140 • Dirty toner cartridge. • Clean or replace toner cartridge • Damaged inner parts of toner cartridge. • Clean the mirror of the laser at the back of the printer. • The reflective glass of the laser inside the printer is dirty. •...
  • Page 141 • The printer paper isn’t put properly. • Make sure the print paper is placed correctly. • The print media does not meet the usage specification. • Please use print media within the specification range. • The feed channel of the printer is dirty.

  • Page 142: Fax Faults

    14.5. Fax faults Trouble Type Fault phenomenon Solution • If you cannot hear the dialing tone after picking up the receiver, please check the connection of all telephone lines between the fax and the wall-mounted socket. The dialing tone cannot be heard. •...
  • Page 143 • Please check the connection of power cable. • Please check the connection of telephone The dialing fails to be done line. • Change the (audio/pulse) settings. Please set in the fax sending menu with the dialing way supported for telephone line. •...

  • Page 144: Menu Structure

    15. Menu Structure With the help of menu structure of this printer on the panel menu, you may know and set various functions. The steps of printing are as follows: 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Information Report". 3.

  • Page 145: Product Specifications

    16. Product Specifications Note: • Specification values vary slightly from printers with different models with different functions ,and product specifications vary from different countries and regions. 16.1. Overview of the Specifications Product Size(W*D*H) 415mm*360mm*352mm Product weight (exclusive of the random toner 10Kg cartridge and packaging) Print temperature range:10-32 (5-35)℃...

  • Page 146: Print Specifications

    16.2. Print Specifications Print Speed Please see Chapter 1.1. Print Time of First Page ≤8.5sec Print Language Please see Chapter 1.1. 16.3. Copy Specifications Copy Speed 30cpm(A4)/33cpm(Letter) Flatbed <10 seconds FCOT ADF <12 seconds Maximum Pages for 99 pages Successive Print Zoom Ratio 25%~400% Other Copy...

This manual is also suitable for:

Image m4100dn seriesImage m4100dw series

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