1. Manuals
  2. Brands
  3. G&G Manuals
  4. Printer
  5. P2022 Series
  6. User manual

G&G P2022 Series User Manual

Monochrome laser printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

User Guide
G&G P2022 Series
Monochrome Laser Printer
It is recommended to carefully read this Guide before using the printer

Advertisement

Table of Contents
loading

Related Manuals for G&G P2022 Series

Summary of Contents for G&G P2022 Series

  • Page 1 User Guide G&G P2022 Series Monochrome Laser Printer It is recommended to carefully read this Guide before using the printer...

  • Page 2: Legal Notice

    Preface Welcome to the G&G series products! We heartily appreciate your using of G&G series products! To protect your vital interests, please carefully read the following statements. For more information, please visit our official website (www.ggimage.com). Legal Notice Trademark G&G and G&G logos are registered trademarks of Zhuhai Ninestar Information Technology Co., LTD’s affiliate.

  • Page 3: Safety Precautions

    Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak.
  • Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is a high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand may result in an electric shock.

  • Page 5: Precautions

    Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
  • Page 6 21. This product should be placed according to the shipping marks on the product package box during delivery; 22. This product is a kind of low-voltage equipment. When using this product below the specified voltage range, please refer to the product precautions or call G&G Aftersales Service Centre, if the toner comes off the printed contents, or the equipment starts slowly;...
  • Page 7 are connected and all wireless network ports are activated; 32. To maintain compliance with the RF exposure guidelines, place the product at least 20cm from nearby persons. 33. Please keep this User Guide properly. Regulatory Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste.

  • Page 8: Table Of Contents

    Table of Contents Preface ............................I Legal Notice ..........................I Safety Precautions ........................II Precautions ..........................IV Regulatory Information ......................VI Table of Contents........................VII 1. Before Using the Printer ......................1 1.1. Packing List ........................1 1.2. Components of the Printer ..................... 2 1.3.
  • Page 9 7.4. Cancel Print Job ......................59 8. Control Panel ........................60 8.1. Control Panel Overview for P2022 Series ..............60 8.1.1. Functions of Buttons on the Control Panel ............60 8.1.2. Function of LED Indicators on the Control Panel ..........61 9.

  • Page 10: Before Using The Printer

    1. Before Using the Printer 1.1. Packing List When you open the package, make sure that the following parts are included in the carton: P2022 Series Name Quantity Printer Laser Toner Cartridge USB Interface Cable Power Cord CD-ROM Quick Setup Guide G&G Warranty...

  • Page 11: Components Of The Printer

    1.2. Components of the Printer | Front View Serial No. P2022 Series Output Bin Control Panel Output Tray Automatic Feed Guide Paper Stop Feeder Tray Automatic Feeder Tray | Rear View • The rear view of the printer may vary depending on the models and functions.

  • Page 12: Laser Toner Cartridge

    1.3. Laser Toner Cartridge | Service Life of the Laser Toner Cartridge Series Name P2022 Series Diagram Type Average Print Volume Laser Toner Cartridge About 1600 Pages with Standard (The above data is based on ISO/IEC Capacity 19752 standard) Laser Toner Cartridge with High Capacity •...

  • Page 13: Paper And Print Media

    A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive, Folio, Oficio, Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env, C6, Env, No.10 Env, ZL, Big 16K, Media Size Big 32K, 16K, 32K, Automatic B6,Yougata4,Postcard,Younaga3,Nagagata3,Yougata P2022 Series Feeder 2, custom, etc. Tray Media 60~163g/m² Weight...

  • Page 14: Special Paper

    • When using special media to print, it is recommended to load one piece of paper at one time. For P2022 series, load one piece of special paper into the automatic feeder tray at one time.

  • Page 15: Loading Paper

    2.3. Loading Paper 2.3.1. Loading into the Automatic Feeder Tray a) Open the feeder tray. P2022 Series b) Slide the automatic feed guides to match both sides of the paper. P2022 Series c) Raise the output tray to avoid the paper from slipping and falling.

  • Page 16: Nonprinting Area

    ① into the slot to keep it from slipping out, and then adjust the blue stop② to match the paper size. P2022 Series • If the paper loaded into the automatic feeder tray at one time exceeds 150 pages, paper Note: will jam or cannot be fed in.

  • Page 17: Guidelines For Paper Use

    2.5. Guidelines for Paper Use • Paper or manuscript with rough texture, concave and convex, oil stain and good smoothness has poor printing performance. • Please make sure that there is no dust, fluff, etc. on the paper. • Paper shall be put on a flat surface and stored under a cool and dry environment.

  • Page 18: Driver Installation And Uninstallation

    3. Driver installation and uninstallation 3.1. How to install Windows printer driver This device supplies driver setup applications for Windows and macOS. We recommend One-click installation, which helps you install the driver automatically in a faster and easier way. Should you encounter trouble when using the One-click installation, you may try more setup methods.
  • Page 19 • Some computers may be unable to auto play the CD beacase of system configuration. Note: Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. For macOS: • Double-click on “XXX Series_Mac_Driver” – “Install Tool”. (The XXX in XXX Series refers to product model.) 4.
  • Page 20 • If the Install Tool finds only one printer, it will proceed to network configuration and driver installation automatically when you click on "One-click installation" under Wi-Fi. (For macOS, authorization is required before printer Wi-Fi can be configured.) • If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click installation"...
  • Page 21 • When the printer IP address changes under printer driver installed with host ID , you Note: can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 7.
  • Page 22 For macOS: • Double-click on “XXX Series_Mac_Driver”–“Install Tool”. (The XXX in XXX Series refers to product model.) 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation interface.
  • Page 23 • If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
  • Page 24 • When the printer IP address changes under printer driver installed with host ID, you can Note: also directly print without re-installing the driver. If you need to install the printer driver with...
  • Page 25 the host ID, please check the option "Install the printer in the list with host ID". 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.1.1.2.
  • Page 26 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.1.2. The printer is already connected to wireless network...
  • Page 27 1. The printer is already connected to wireless network, you can print the "Network configuration page" to check.(See Section 8.1.1.3 to for how to print). 2. Connect the computer to printer network. 3. Place the attached installation CD in the computer CD-ROM: For Windows: •...
  • Page 28 • You can put your mouse cursor in the "One-click installation" button to check the popup Note: information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 29 • If the printer you need is not shown in the list, please click "Refresh" button to search Note: again. If it is not found, please check if the printer and computer are in the same network. (Please see Section 5.3 for how to check).
  • Page 30 5. The setup will start when you click on "One-click installation" under USB. The setup may take a while, depending on your PC configuration. Please wait. 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 31 3.1.1.3. Connect printer via wired network (Not available for current model now) 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network (please refer to Section 4 for network setup).
  • Page 32 • You can put your mouse cursor in the "One-click installation" button to check the popup Note: information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...

  • Page 33: More Setup Methods

    • If the printer you need is not shown in the list, please click "Refresh" button to search Note: again. If it is not found, please check if the printer and computer are in the same network. (Please see Section 5.3 for how to check).
  • Page 34 • Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Setup.exe" to run the installation procedure. • Some computers may be unable to auto play the CD beacase of system configuration. Note: Please double click "Computer"...
  • Page 35 4. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. • Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Setup.exe” to run the installation procedure. • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Setup.exe"...
  • Page 36 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 37 • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Setup.exe" to run the installation procedure. • Windows 10/11 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Setup.exe"...
  • Page 38 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Section 5.1.1 for setup method). 9.
  • Page 39 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 40 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”.
  • Page 41 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh”...
  • Page 42 3. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation interface. 4. Enter the password of the PC, and click on “Install Software”. 5.
  • Page 43 7. Click on “Install” on the lower right. 8. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 9. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 44 7. Click on “More setup methods” at the bottom of the setup interface for access. 8. Select a network printer from the search results. 9. Click on “Install” on the lower right. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh”...
  • Page 45 • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". •...
  • Page 46 9. Click on “Install” on the lower right. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 47 5. Click on “More setup methods” at the bottom of the setup interface for access. 6. Click on "Off-line installation" on the lower left. 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.

  • Page 48: Uninstall Driver

    8. Install complete. Please finish printer adding as guided or refer to Section 3.1.2.2.4.1. 3.1.2.2.4.1. Add printer to macOS system I. Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2.

  • Page 49: Wired Network Settings (For Wired Network Printer Models)

    4. Wired Network Settings (For wired network printer models) You may need to set some network parameters on the printer. These parameters can be set from the embedded Web server. • Due to printer upgrades, some functions may be different, depending on the model Note：...

  • Page 50: Install The Printer To Network

    4.2. Install the Printer to Network In this setting, the printer is directly connected to the network and can be set to allow all computers on the network to print directly on the printer. 1. Before starting the printer, first connect the network cable to the network port of the printer to establish direct connection to the network.

  • Page 51: Setting Network Products

    4.3. Setting Network Products 4.3.1. View or Change Network Settings You can use the embedded Web server to view or change IP settings. 1. Long press the "Cancel/Continue" button on the control panel to print Demo information page, and view the IP address of the printer. Demo page can be printed by long pressing the button on the control panel (as shown in the figure below) in the idle status.

  • Page 52: Wireless Network Setup (Applicable To Wi-Fi Models)

    5. Wireless network setup (applicable to Wi-Fi models) Depending on model, the printer with Wi-Fi printing function supports the two types of wireless network connection of both infrastructure connection mode and Soft-AP, while there is usually only one connection between computer and printer at a time. If you have problems during wireless network setup, please refer to Chapter 5.3 Wireless Network Setup Frequently Asked Questions.
  • Page 53 5.1.1.2. Setup methods of wireless network setup tools 1. Take the wireless network setup tool in computer. 1) Windows system: Click the “Start menu” – “All programs” - “G&G”－ Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - "G&G" - "Utilities" - "Wireless Network Configuration Tool"...
  • Page 54 • The SSID you selected should be consistent with the SSID of access point (wireless Note： router) connected to your computer. 2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt.
  • Page 55 Note： • Encryption method: 1) None: There is no encryption method used. 2) WPA/WPA2: it is the pre-shared key (PSK) of Wi-Fi protected access which connects wireless device and access point via TKIP or AES encryption (WPS-Personal). The working length of WPA/WPA2 is within the PSK of 8-63 characters.
  • Page 56 1) Use WPS method to perform steps below to start wireless network on printer. (Please refer to Chapter 5.1.2 for detailed WPS configuration)
  • Page 57 2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous” to configure again; if configuration succeeded, please click “Done” to complete configuration.

  • Page 58: Wi-Fi Protected Setup (Wps) Setup

    • If the printer cannot be used normally after wireless network setup is finished, please Note： install the drive again. 5.1.2. Wi-Fi Protected Setup (WPS) setup If the access point (wireless router) supports Wi-Fi Protected Setup (WPS), the Wi-Fi key on the control panel of printer and WPS key on access point (wireless router) can be pressed in order to connect the printer to wireless network.

  • Page 59: Wi-Fi Hotspot Mode

    5.2. Wi-Fi hotspot mode You can establish a connection between a wireless network-enabled computer and a wireless network-enabled printer without using an access point (wireless route). 5.2.1. Preliminary preparations 1. Printer with Wi-Fi hotspot function. 2. Computer with wireless network function. 5.2.2.
  • Page 60 • Inspect if the IP address assignment of printer is correct. You can inspect IP address by printing the network setup information page of printer out. • Please refer to the following steps to check if printer and computer are in the same network: 1) Select "Command prompt"...

  • Page 61: Mobile Print (For Models With Wi-Fi Function Only)

    6. Mobile Print (for models with Wi-Fi function only) 6.1. "G&G SmartPro" APP G&G SmartPro APP is a free application with mobile printing, scanning and faxing functions, allowing you to print or fax photos, files, pages and scan photos or files directly from mobile terminal. Your printer may not support all of above mentioned functions, so please select relevant function of G&G SmartPro APP for use according to your printer type.

  • Page 62: Mopria Mobile Print

    6.1.3.2. For iOS Devices 6.1.3.2.1. Preliminary preparations 1. A printer that has wireless network function. 2. iOS mobile device. 6.1.3.2.2. Operation steps 1. Turn on printer power. 2. For an iOS mobile device, tap the “G&G” icon on the main screen to enter the first interface of “G&G”.

  • Page 63: Print

    7. Print 7.1. Print Function The print function can be achieved through the settings of various properties in the Printing Preferences, and some of the functions are as follows. Functions Diagram Manual Duplex Collate Reverse Print N-in-1 Poster Print (for Windows system only) Zoom Print Custom Size •...

  • Page 64: Opening Help Document

    7.2. Opening Help Document You can open the Printing Preferences and click Help button (for Windows system only). The help document contains the user guide where you can find the information on print settings.

  • Page 65: Manual Duplex

    7.3. Manual Duplex 1. The printer driver supports manual duplex. •If the paper is thin, it may wrinkle. Note: • If the paper is curled, make it flat and put it back into the manual feeder tray or automatic feeder tray. •...
  • Page 66 b) Select G&G printer Click Preferences to set up for printing. c) Check Manual Duplex in the Basic tab and click OK after completing the settings...
  • Page 67 d) Click Print. • It is recommended to raise the output tray to prevent the paper from sliding out of it. If you Note: choose not to raise the output tray, we recommend that you immediately remove the printed paper output from the printer. e) Send the print job after choosing Manual Duplex, then the following prompt window will appear, telling you the next specific operations.

  • Page 68: Cancel Print Job

    g) You can click Close button to close this prompt window, and it will not appear until the next Manual Duplex job comes in. 7.4. Cancel Print Job Press and hold the Cancel/Continue button on the control panel to cancel the job you want to cancel during the printing process.

  • Page 69: Control Panel

    8. Control Panel 8.1. Control Panel Overview for P2022 Series The printer control panel layout includes 2 buttons and 2 multi-colored LED indicators as shown below. The diagram on the left shows the control panel of the printer with USB+Wi-Fi interface, while the one on the right displays the control panel of the printer with USB interface only: Serial No.

  • Page 70: Function Of Led Indicators On The Control Panel

    8.1.1.2. Operation Function of Cancel/Continue Button If the printer is in sleep mode, press or press and hold this button can wake it up. Press and hold this button during printing can cancel the current print job. When the printer is in ready mode, press and hold this button can print the test page. 8.1.1.3.
  • Page 71 8.1.2.2. LED2 Status Indication The meanings of the status indication of LED2 are as follows: Data/Cartridge Status Description Serial Multi-colored LED2 (For printers with USB+Wi-Fi interface and the ones with USB Status Indication interface only) Starting and warming up the printer, waking up and warming up the printer, and warming up the printer by opening and closing its cover.
  • Page 72 8.1.2.3. Indication of LED1 and LED2 Combination Status You can refer to the indicator combination list for information on the working status of the printer. Some of the LED1 and LED2 combined indications are as follows: Status Serial Paper/Wi-Fi Data/Cartridge Status Description (Multi-colored (Multi-colored...

  • Page 73: Routine Maintenance

    Please clean the printer in accordance with the following steps: 1. Turn off the main power switch and unplug the power cord and USB cable. P2022 Series 2. Use a soft cloth to wipe the outside of the printer clean.

  • Page 74: Maintenance Of Laser Toner Cartridge

    4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded area as shown in the figure below. P2022 Series 9.2. Maintenance of Laser Toner Cartridge 9.2.1. Use and Maintenance of Laser Toner Cartridge For better print quality, please use the original G&G laser toner cartridge.

  • Page 75: Service Life Of Laser Toner Cartridge

    • While installing the laser toner cartridge, do not touch the surface of the photosensitive drum so as not to scratch it. Replacement steps are as follows: 1. Open the upper cover, and remove the empty laser toner cartridge along the guides. P2022 Series...
  • Page 76 2. Open the package of a new laser toner cartridge, hold the handle of the cartridge and gently shake around 5-6 times, so as to make the toner evenly distributed inside the cartridge. P2022 Series 3. Remove the protective cover, and put the laser toner cartridge into the printer along the guides P2022 Series •...
  • Page 77 4. Close the upper cover tightly P2022 Series...

  • Page 78: Troubleshooting

    If the output bin is open, please close it first. Gently pull the jammed paper straight out. P2022 Series If the paper does not move while being pulled, or there is no paper in this area, please check the inside of the printer.

  • Page 79: Paper Jam Inside The Printer

    10.1.2. Paper Jam inside the Printer 1. Open the upper cover. P2022 Series 2. Open the upper fuser guide to decrease the pressure of compression spring. P2022 Series 3. Pull the jammed paper out of the fuser unit. P2022 Series...
  • Page 80 4. Remove the laser toner cartridge along the guides P2022 Series 5. Slowly pull the jammed paper out along the paper output orientation. P2022 Series 6. After removing the jammed paper, insert the laser toner cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted.

  • Page 81: Common Troubleshooting

    7. Put the paper in the tray neatly, and do not carry out the next print until the indicator resumes print-ready status. P2022 Series 10.2. Common Troubleshooting 10.2.1. Common Trouble Trouble Cause Solution Printer Problems The cable between the computer and the printer is not Disconnect and then reconnect the printer cable.
  • Page 82 There is too much paper in the Remove excess paper from the tray. If you print on tray. special print media, please use the manual feeder The print media is beyond the tray. usage specification range. Make sure to use the paper that meets Paper Jam There is foreign matter in the specifications.

  • Page 83: Image Defects

    10.2.2. Image Defects Trouble Cause Solution • Toner is low. • The print media does not meet usage specification, such as the • Please properly use the print media within media is damp or too rough. the specification range. • The resolution in the print program •...
  • Page 84 • The print media that does not meet usage specification, such as the media is damp or too rough. • The laser toner cartridge is dirty. • Please use the print media within the • The internal part of the laser toner specification range.
  • Page 85 • The laser toner cartridge is installed incorrectly. • The internal part of the laser toner • Ensure to install the cartridge correctly. cartridge is damaged. • Abnormal charge inside the printer; the laser toner cartridge is Whole page dark not charged.

  • Page 86: Product Specification

    11. Product Specification 11.1. P2022 Series Specification • Specification values are slightly different for different models of printers with different Note: functions. These values are based on the initial data. For more information about the latest specification, please visit: www.ggimage.com.

  • Page 87: Printing Specification

    11.1.2. Printing Specification 22ppm Print Speed Letter 23ppm First Page Print Time 7.8s Print Language Maximum print size Legal (216mm*355.6mm) Paper Input Standard Tray 150 pieces (80g/m² ) Capacity Paper Output Print-side down 100 pieces (80g/m² ) Capacity Plain paper, thin paper, thick paper, transparent film, card paper, Media Type label paper, envelope A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive, Folio, Oficio,...

Table of Contents