Common Troubleshooting; Common Trouble - G&G P2022 Series User Manual

7. Put the paper in the tray neatly, and do not carry out the next print until the indicator resumes
print-ready status.
P2022 Series

10.2. Common Troubleshooting

10.2.1. Common Trouble

Trouble Cause
Printer Problems
The cable between the
computer and the printer is not
connected properly.
Error in specifying the print port.
The printer
The printer is offline, and Use
does not work
Printer Offline is checked.
The printer does not recover
from an internal error, such as a
paper jam, paper empty, etc.
Problems in toner cartridge
The toner The toner cartridge chip is dirty.
cartridge chip The contact spring or copper
can not be pillar of the toner cartridge chip
recognized is dirty.
Problems in Handling Paper
The print media is loaded
incorrectly.
Paper feed
The print media is beyond the
failure
usage specification range.
The feed roller is dirty.
Solution
Disconnect and then reconnect the printer cable.
Check the printer settings to ensure that the print job
is sent to the correct port. If the computer has more
than one port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the normal online
status.
Please clean the surface of the toner cartridge chip.
Please clean the contact spring or the copper pillar.
Please correctly load the print media. If you use
special print media for printing, please print with the
manual feeder tray.
Please use the print media within the specification
range.
Clean the feed roller.
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