Fax Faults - G&G IMAGE M4100 Series User Manual

14.5. Fax faults

Trouble Type Fault phenomenon
The dialing tone cannot be heard.
Telephone line or
connection fault
The printer cannot response in a
fax call automatically.
The fax cannot be received
The fax received is somewhat
blank or of poor quality
Fax receiving fault
The fax is well received but cannot
be printed
An external call is being handled.
Solution
• If you cannot hear the dialing tone after
picking up the receiver, please check the
connection of all telephone lines between
the fax and the wall-mounted socket.
• Use the telephone connecting another line
to test the wall-mounted socket; if there is
no dialing tone, please check the
communication line.
• Make sure it is not the "Telephone Mode"
as the receiving mode. (Please see
10.3.2 to set the receiving mode as "Fax
Mode".)
• Make sure the fax is set with the correct
receiving mode. (Please see
to select the receiving mode.)
• If the telephone line is interfered, please
try to set it as VoIP in compatibility (For
compatibility setting, please see
10.3.3) .
• The fax sending faxes may have a fault.
• The telephone line may have a fault due to
noise.
• Check the printer through copy.
• The toner cartridge comes to the end of its
expected service life. Please replace it.
(Please see Chapter 13.2.2
Toner Cartridge".)
• Check if the toner in cartridge has run low.
Replace with a new toner cartridge and then
print.
• Find out the option of " Low in Toner,
Continue to Print" among receiving setting
options and then set it as On.
• If the Telephone mode adopted, please
press Startup and then pick up the receiver
immediately.
• If answering the call with the extension
telephone, please input the 3-digit fax
receiving code (*90 by default). When the
fax begins to response, please hang up.
Chapter
Chapter 10.3.2
Chapter
"Replace the
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