Common Troubleshooting; Common Problems - G&G GG5S-33S1-X1 User Manual

11.3. Common Troubleshooting

11.3.1. Common Problems

Problem Cause
Problems with
the Printer
The printer does The cable between the computer and
not work the printer is not connected properly.
Error in specifying the print port.
The printer is offline and User Guide of
Printer is checked.
The printer has not recovered from an
internal error, such as a paper jam,
paper empty, etc.
Driver program of printer is not installed
correctly.
Problems with
Paper Handling
Paper feed The print media has been loaded
failure incorrectly.
The print media is out of the supported
media range.
The feed roller is dirty.
Too many papers in paper tray.
Paper Jam Too many papers in paper tray.
The print media is out of the supported
media range.
There is foreign matter in the paper
path.
The feed roller is dirty.
Internal parts failure.
Print multipage Excessive static electricity on the print
feed media.
The print media is damp and is sticking
together.
Internal parts failure.
Solution
Disconnect and then reconnect the printer
cable.
Check the Windows printer settings to
ensure that the print job has been sent to
the correct port. If the computer has more
than one port, make sure that the printer
is connected to the correct port.
Make sure that the printer is in the normal
online status.
Please eliminate errors so that the printer
can recover to its normal state.
Unload and reinstall the driver program of
printer.
Please install printing medium correctly;
please print with manual feed tray if
special printing medium is used to print.
Please use the print media within the
specification range.
Clean the feed roller.
Take the excessive papers out from
paper tray; please print with manual feed
tray if special printing medium is used to
print.
Take the excessive papers out from
paper tray; please print with manual feed
tray if special printing medium is used to
print.
Make sure to use the paper that meets
specifications. please print with manual
feed tray if special printing medium is
used to print.
Clean the paper path.
Clean the feed roller.
Separate the print media to eliminate
some static electricity. It is suggested that
you use the recommended print media.
Separate the print media or use better
quality and dry print media.
86