1. Manuals
  2. Brands
  3. G&G Manuals
  4. Printer
  5. GG5S-33S1-X1
  6. User manual

G&G GG5S-33S1-X1 User Manual

Black-and-white laser single-function printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide
GG IMAGE P4100 Series:GG5S-33S1-X1/
GG5S-33S3-51/P4100DW/P4100DN
Black-and-white laser single-function printer
It is recommended that you read this Guide carefully before using the printer

Advertisement

Table of Contents
loading

Related Manuals for G&G GG5S-33S1-X1

Summary of Contents for G&G GG5S-33S1-X1

  • Page 1 User Guide GG IMAGE P4100 Series:GG5S-33S1-X1/ GG5S-33S3-51/P4100DW/P4100DN Black-and-white laser single-function printer It is recommended that you read this Guide carefully before using the printer...
  • Page 2 Preface Welcome to the GG IMAGE Series products! We heartily appreciate your using of GG IMAGE Series products! To protect your vital interests, please carefully read the following statements. Legal Notice Trademark Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions.
  • Page 3 Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a Class III b laser diode, which has no laser radiation leakage among laser components.
  • Page 4 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
  • Page 5 19. In standby status, the product will automatically enter into the power saving (sleep) mode if it does not receive any job order for a while (such as 1 minute); and it can realize zero power consumption only if it has not been connected with any external input power supply; 20.
  • Page 6 Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 7: Table Of Contents

    Table of Contents 1. Before Using the Printer ......................1 1.1. Product series introduction .................... 1 1.2. Supplied Accessories ....................2 1.3. Product View ......................... 3 1.4. Laser Toner Cartridge ....................5 1.5. Control Panel ........................ 6 1.5.1. Overview of control panel ..................6 1.5.2.
  • Page 8 6. Web server ........................... 49 6.1. Visit the embedded Web server .................. 49 6.2. Use Web server to manage printer ................50 6.2.1. IP address setup ....................50 6.2.2. Wireless setup ....................51 6.2.3. Machine setup....................51 6.2.4. Recover factory settings via Web server ............52 7.
  • Page 9 11. Troubleshooting ........................78 11.1. Cleaning Jammed Paper ................... 78 11.1.1. Paper jam of auto feed tray ................78 11.1.2. Paper jam of manual feed tray ................ 79 11.1.3. Middle jam ...................... 80 11.1.4. Paper Jam in the Fuser Unit ................82 11.1.5.

  • Page 10: Before Using The Printer

    1. Before Using the Printer 1.1. Product series introduction Product series parameters P4100DN series P4100DWseries ● ● Interface type ● ● Wi-Fi ● Print Language ● ● Control Panel ● ● 30ppm 33ppm ● ● Print Speed 32ppm Letter 35ppm ●...

  • Page 11: Supplied Accessories

    1.2. Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord Quick Setup Guide GG IMAGE Warranty Note： • The GG IMAGE Warranty may not be attached in some regions.

  • Page 12: Product View

    1.3. Product View Side view Output Bin For storing the printed paper. Control Panel Indicate printer status to conduct set operation. Output Tray To prevent the printed paper from falling. Front Cover To open the front cover to take out the laser toner cartridge. Manual feed tray For placing mediums that are printed in manual feed tray.
  • Page 13 Rear View USB Interface For connecting product to computer with USB cable. Network Interface For connecting product to network with network cable. Power Interface For connecting product to power with power cord. Rear Cover For paper release when it gets jammed. Duplex Printing For paper feed at duplex printing and paper release when paper gets Unit...

  • Page 14: Laser Toner Cartridge

    1.4. Laser Toner Cartridge Laser toner cartridge is composed of drum component and toner cartridge. Service life of drum component Type Average Print Volume High volume drum component About 25000 Pages(Based on A4/LTR size (3pages/job) ) Service life of toner cartridge Type Average Print Volume Standard-volume toner cartridge...

  • Page 15: Control Panel

    1.5. Control Panel 1.5.1. Overview of control panel The layout of the printer control panel is shown below: LCD control panel Name Functions LCD Display Display operation interface and product information. Indicate Wi-Fi connection status (applicable to Wi-Fi model only). Wi-Fi indicator/save toner Indicate the on/off of save toner function (applicable to non-Wi-Fi...
  • Page 16 Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only). Open save toner function(applicable to non-Wi-Fi model only). Cancel Execute cancel operation.

  • Page 17: Indicator Function Of Control Panel

    1.5.2. Indicator function of control panel 1.5.2.1. Indicator status display of LCD control panel Display meanings of Wi-Fi / save toner indicator are as follows: Display of Status description Wi-Fi/save Status description (applicable Status (applicable to Wi-Fi toner to non-Wi-Fi model only) model only) indicator Wi-Fi disconnected and...
  • Page 18 1.5.2.2. Indicator status display of LED control panel Display meanings of drum component/paper status indicators are as follows: Display of drum component/paper Status Status description status indicators Die out Sleep mode Green indicator Normal drum, paper out failure normally on Drum component error (uninstalled drum Red indicator component, unmatching drum component, invalid...

  • Page 19: Paper And Print Media

    2. Paper and Print Media 2.1. Paper Specification Media Type Plain paper(70～105g/m²),thin paper(60～70g/m²) A4, Letter, A5, Legal, Statement, JIS B5, Folio, Oficio, Media size Executive, ISO B5, A6, B6, 16K, Big 16K, 32K, Big 32K, Custom Automatic Feeder Tray Media weight 60～105 g/m²...

  • Page 20: Special Paper

    2.2. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. Note： • When using special paper or print media, be sure to select matched print type and size in the print settings so as to get the best print effect.

  • Page 21: Loading Paper

    2.3. Loading Paper 2.3.1. Loading into the Automatic Feeder Tray 1. Slide out the automatic feeder tray from the printer. 2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to the slot suitable for paper size, in order to match paper length and width. Note：...

  • Page 22: Install Manual Feed Tray

    4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is complete. Note： • It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing.
  • Page 23 2. Open manual feed tray. 3. Slide the paper deflector of manual feed tray to match the two sides of paper. Do not use excessive force; otherwise, paper will be made jammed or skewed. 4. Put a flat printing medium into the manual feed tray with both hands.

  • Page 24: Non-Printable Area

    Note： • The printer will enter manual feed mode automatically when you put papers inside the manual feed tray. • Please put one printing medium inside the manual feed tray each time and put in another piece after finishing printing. •...

  • Page 25: Driver Installation And Uninstallation

    3. Driver installation and uninstallation 3.1. How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation.We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way.If you have any difficulty in using one-click installation, please try manual installation.
  • Page 26 4. Click on the "One-click installation" button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 27 • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure. • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe"...
  • Page 28 • If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID.
  • Page 29 Note: • If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. (Please see Chapter 5.3 for how to check).
  • Page 30 Note: • You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 31 • If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation.
  • Page 32 II．Connect computer to router via network cable 1. Connect computer to router via network cable. 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. •...
  • Page 33 • Click on the "One-click installation" button if your software has only searched only one printe, and the wireless network configuration interface will pop up, input the SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.
  • Page 34 • If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
  • Page 35 Note: • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
  • Page 36 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.2. The printer is already connected to wireless network 1. The printer is already connected to wireless network, you can print the "Network configuration page"...
  • Page 37 • Click on the "One-click installation" button to enter installation process if your software has searched only one printer. The process may need some time, and the duration is related to your computer configuration. Please wait patiently. • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID .

  • Page 38: Manual Installation

    Note: • If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. (Please see Chapter 5.3 for how to check).
  • Page 39 4. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 5. Please select installation language and printer model. 6. Select "Connect via USB" and click on "Install". 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.
  • Page 40 6. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 7. Please select installation language and printer model. 8. Select "Wireline network connection" and click on "Install". 9. The installation software will search the printer automatically and the searching process may need some time.
  • Page 41 12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.2.3. Installation by wireless network connection mode(applicable to Wi-Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode (please refer to Chapter 5 for details).
  • Page 42 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Chapter 5.1.1 for setup method). 9.
  • Page 43 3.1.2.3.2. Installation in Wi-Fi Direct mode 1. Turn the power of printer and computer on. 2. Connect computer to the Wi-Fi Direct network of the printer (please refer to Chapter 5.2.2.2 setup method). 3. Place the attached installation CD in the computer CD-ROM: •...
  • Page 44 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. Note: •...

  • Page 45: Method Of Driver Unistallation

    12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.3. Method of driver unistallation Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems.
  • Page 46 3. Click “Continue”. 4. Read licensing agreement and then click “Continue”. 5. Click “Agree” on the prompt window popping out to accept the licensing agreement. 6. Click “Install”. 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9.

  • Page 47: Add Printer To Macos System

    Note: • Click “Yes”, you can configure printer’s wireless network via wireless network configuration tool (refer to Chapter 5.1.1 for how to make configuration).When configuration is completed, unplug USB cable, and then on the pop-up “Add Printer” interface, you may add the network-connected printer(refer to Chapter 3.3 for how to add printer).

  • Page 48: Add Airprint Printer

    3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4. Click button to select “Add Printer or Scanner”. 5. Select printer and then select the corresponding printer mode from the “Use” menu popping out. 6. Click “Add”. 3.3.4. Add AirPrint printer 1.

  • Page 49: Wired Network Setup (Applicable To Wired Network Models)

    4. Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually.

  • Page 50: Wireless Network Setup (Applicable To Wi-Fi Models)

    5. Wireless network setup (applicable to Wi-Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs. Basic structure mode: connecting to a wireless device via router 1.
  • Page 51 2) Mac system: click "Go" - "Applications" - " GG IMAGE " - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar. 2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for installation"...
  • Page 52 2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. • At present, the printer supports 3 types of safe modes: none, WEP and Note： WPA/WPA2. 1) None: There is no encryption method used. 2) WEP: Send and receive data via security key by using WEP (Wired Equivalent Privacy).
  • Page 53 • If you do not know the SSID of access point (wireless router), please click “Print Note： Wireless Network Information Page” to view the SSID of the needed access point (wireless router). • If the printer cannot be used normally after wireless network setup is finished, please install the drive again.

  • Page 54: Wi-Fi Protected Setup (Wps) Setup

    2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous” to configure again; if configuration succeeded, please click “Done” to complete configuration. • If the printer cannot be used normally after wireless network setup is finished, please Note：...

  • Page 55: How To Disable The Wi-Fi Network Connected

    • Please refer to Chapter 1.5 for how to cancel and disconnect Wi-Fi connection. Note： • After successful Wi-Fi Protected Setup (WPS) connection, please install a driver if you want to print via wireless network. 5.1.3. How to disable the Wi-Fi network connected Connect the wireless network in infrastructure mode by the steps above.

  • Page 56: How To Disable The Wi-Fi Direct

    3. Select “Advanced” and then select “Wi-Fi Direct” in advanced WLAN interface. 4. Select printer SSID on direct interface to launch a connection invitation. 5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start Wi-Fi Direct connection.

  • Page 57: Wireless Network Setup Faqs

    5.3. Wireless network setup FAQs 1. The printer is not found. • If the power of computer, access point (wireless router) or printer is turned on. • If the computer is connected to printer with USB cable. • If the printer supports wireless network connection. 2.

  • Page 58: Web Server

    6. Web server You can manage printer setup via the embedded Web server. • Some functions are not available depending on different printer models. If you Note： have any questions, please contact the Customer Service. 6.1. Visit the embedded Web server 1.

  • Page 59: Use Web Server To Manage Printer

    6.2. Use Web server to manage printer You can use the embedded Web server to manage printer. 1. View the basic information including product name, printer state and ink cartridge of printer. 2. Set up the network protocol parameters supported by printer. 3.

  • Page 60: Wireless Setup

    You can refresh the browser and view the “IPv6 Local Link Address” and “Stateful Address” in “Wired IP Configuration” interface. The printer supports using the following IPv6 addresses for network printing and Note： management. • IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with FE80).

  • Page 61: Recover Factory Settings Via Web Server

    embedded Web server before setting up email notification (please refer to Chapter 6.1 for login method). I. Set up SMTP client 1. Click “Settings” – “Network settings” – “Protocol Settings” – “SMTP”. 2. On SMTP page, input SMTP server address, set up the mailbox login name and password and then click “Apply”.

  • Page 62: Print

    7. Print 7.1. Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Automatic Two-Sided Printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only)

  • Page 63: Print Settings

    7.2. Print Settings You can set up printing parameters with the following two methods before sending printing work (such as paper type, paper size and paper source). Operating system Temporary printing setup change Permanent default setup change 1. Click “Start” menu- “Control Panel” 1.

  • Page 64: Printing With Manual Feed Tray

    • For precautions on loading paper, see Chapter Note： • For the type of media to be printed with the automatic feeder tray, see Chapter2.1. 7.4.2. Printing with manual feed tray When you put papers in the manual feed tray, the printer will enter manual feed mode. •...

  • Page 65: Duplex Printing Unit Setup

    7.5.1. Duplex printing unit setup For the purpose of achieving the best printing result, you can set up the paper size of duplex printing unit. As for duplex printing of A4 and 16K papers, the slide should be adjusted to the A4 position;...

  • Page 66: How To Carry Out Auto Duplex Printing

    4. Install the duplex unit in the printer. 7.5.2. How to carry out auto duplex printing 1. Open the print job to be printed from the application (such as a Notepad). 2. Select Print from the File menu.
  • Page 67 3. Select printer of the corresponding model. 4. Single click “Preferences” for printing setup. 5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.

  • Page 68: Fine Mode Printing

    6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing. 7.6. Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing. Set up fine mode in the basic page of printer preference After setup, fine printing mode can be realized.

  • Page 69: Mute Printing

    7.7. Mute printing If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some extent. The operating steps of mute printing are as follows (applicable to printers that are installed via USB connection) Windows 7 is taken as the example in the following operation.

  • Page 70: Auto Shut-Off Setting

    7.8. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Enter computer “Start Menu” – “Control Panel” – View “Devices and Printers”. 2. Right click printer, select “Printer properties” in drop-down list. 3. Enter “Secondary Settings” option and set “Auto shu-off setting”. 4.

  • Page 71: Open Help Document

    7.9. Open Help Document You can open the "Printing preferences" and click "Help" button (for Windows Operation System only). The help document contains the user guide where you can find the information on print settings.

  • Page 72: Mobile Print

    8. Mobile Print • Some functions are not available depending on different printer models. If you have Note： any questions, please contact the Customer Service. 8.1 AirPrint mobile print Only printers that support AirPrint function can realize AirPrint printing. Please check if there is AirPrint mark on the packaging of the printer, in order to identify if the printer supports AirPrint function.

  • Page 73: General Settings

    9. General Settings • Some functions are not available depending on different printer models. If you Note： have any questions, please contact the Customer Service. This Chapter mainly introduces some general settings. 9.1. System Setting 9.1.1. Language Setting "Language Setting" is used to select the language to be displayed on the control panel. 1.

  • Page 74: Sleep Time Setting

    9.1.2. Sleep Time Setting Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can be made in the idle time before the device enters sleep mode. 1. Press "Menu" to enter the Menu Settings interface. 2.

  • Page 75: Toner Save

    9.1.3. Toner Save You can select the save toner mode which can reduce toner consumption and reduce printing cost. When save toner mode is “on”, the printed color will be lighter. Save toner mode is “off” by default. 1. Press "Menu" to enter the Menu Settings interface. 2.

  • Page 76: Restore Factory Settings

    9.1.5. Restore Factory Settings “Restore factory settings” is used to recover the default settings of printer. The printer will restart itself automatically after recovering factory settings. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3.

  • Page 77: Auto Shut-Off Setting

    9.1.7. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3. Press direction key “▲” or “▼” to select options of “Auto off set”, press “OK” to set off condition and off delay.

  • Page 78: Network Settings

    9.2. Network Settings You can check or set network status via network setting. 1. Press "Menu" to enter the Menu Settings interface. 2. Press direction key “▲” or “▼” and select “Network Set” option and press “OK” key to set “Wired network setting”, “wireless network setting”...

  • Page 79: Print Information Report

    9.4. Print information report You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures. 1. Press "Menu" to enter the Menu Settings interface. 2. Press direction key “▲” or “▼” and select “Prt Info Rept” option. 3.

  • Page 80: Routine Maintenance

    10. Routine Maintenance • Printer appearance may differ because of different models and functions, so the Note： schematic diagram is only for your reference. 10.1. Cleaning the Printer • Please use mild detergents. Note： • Some parts of the printer may still be hot for a short period after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following picture.
  • Page 81 • When removing the toner cartridge, put the toner cartridge in a protective bag or wrap Note： it with thick paper to avoid direct light damaging the toner cartridge. 3. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry and lint-free cloth.

  • Page 82: Toner Cartridge And Drum Component Component Maintenance

    10.2. Toner cartridge and drum component component maintenance 10.2.1. About toner cartridge and drum component component 1. Application and maintenance of toner cartridge Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: •...

  • Page 83: Replace Toner Cartridge And Drum Component

    10.2.2. Replace toner cartridge and drum component Please pay attention to the following matters before replacing toner cartridge: Note： • Since there may be toner on the surface of toner cartridge, please pay attention while taking it out to avoid spattering. •...
  • Page 84 4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 – 6 times, so that the toner inside can be uniformly dispersed. 5. Pull the seal out and take the toner protection cover out. 6.
  • Page 85 Drum component replacement steps: 1. Power off the printer. 2. Open the front cover and take the laser toner cartridge out along the track. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out.
  • Page 86 5. Install the drum component along the inner track to finish installing toner cartridge. 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 7. Close the front cover.

  • Page 87: Troubleshooting

    11. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. •...

  • Page 88: Paper Jam Of Manual Feed Tray

    11.1.2. Paper jam of manual feed tray 1. Gently pull the jammed paper out. 2. After taking papers jammed out, open and close the front cover and the printer will recover printing.

  • Page 89: Middle Jam

    11.1.3. Middle jam • When papers jammed in the middle are taken out, please pay attention and do not Note： touch the shaded area shown below, in order to avoid burn. 1. Pull paper tray out. 2. Gently pull the jammed paper out.
  • Page 90 3. Install paper tray. 4. Open the front cover. 5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper).

  • Page 91: Paper Jam In The Fuser Unit

    6. Gently pull the jammed paper out. 7. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing. 11.1.4. Paper Jam in the Fuser Unit • When papers jammed in fuser unit are taken out, please pay attention and do not Note：...
  • Page 92 2. Open the fuser door using the handles on both sides. 3. Gently pull the jammed paper out. 4. After taking papers jammed out, close the back cover and open the front cover and then the printer will recover printing.

  • Page 93: Duplex Unit Jam

    11.1.5. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

  • Page 94: Software Failure

    4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product. If it can be ensured that there are no jammed papers, open and close the front cover and then the printer will recover printing automatically. •...

  • Page 95: Common Troubleshooting

    11.3. Common Troubleshooting 11.3.1. Common Problems Problem Cause Solution Problems with the Printer The printer does The cable between the computer and Disconnect and then reconnect the printer not work the printer is not connected properly. cable. Error in specifying the print port. Check the Windows printer settings to ensure that the print job has been sent to The printer is offline and User Guide of...

  • Page 96: Image Defects

    • If the problem still cannot be solved, please contact the customer services Note： center. 11.3.2. Image Defects Problem Cause Solution • The print media does not meet the • Please use proper print media usage specifications, for example the within the specification range.
  • Page 97 • The print media does not meet the • Please use the print media within usage specifications, for example the the specification range. media is damp or too rough, or has • Clean or replace toner cartridge been used previously. •...
  • Page 98 • The print media does not meet the Please use printing medium within usage specifications, for example the the specification scope, and use media is damp or too rough, or has manual feed tray for printing in case been used previously. of special medium.

  • Page 99: Menu Structure

    12. Menu Structure With the help of menu structure of this printer on the panel menu, you may know and set various functions. The steps of printing are as follows: 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Prt Info Rept". 3.

  • Page 100: Product Specifications

    13. Product Specifications • Specification values vary slightly from printers with different models with different Note： functions ,and product specifications vary from different countries and regions. • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service.
  • Page 101 USB 2.0 (High Speed) Communication interface IEEE802.3 10Base-T/100Base-Tx IEEE802.11b/g/n (support WPS) Print Time of First Page ≤8.5 sec Maximum printable size 216mm*356mm...
  • Page 102 G&G...

This manual is also suitable for:

P4100dwP4100dnP4100 seriesGg5s-33s3-51

Table of Contents