Chapter 4: Warranty And Service - Bresser RAPTOR Instruction Manual

Chapter 4: Warranty and service

Warranty
The warranty period for this device is 5 years and begins on the day of purchase.
Please keep the proof of purchase (receipt/invoice) carefully as proof of purchase.
During the warranty period, defective units will be accepted by the local dealer or, if
necessary, sent in directly by you. In any case, the shipment must be at your expense.
In case of a warranty claim, the postage costs will be refunded. You will then receive
a new or repaired device back free of charge. The decision whether to repair or
exchange the device is up to us.
Excluded from this guarantee are accessories/components such as mounting plates
and foils, acrylic glass/plastic elements, USB/removable storage media, filaments and
coils, adhesives, resins/greases, vessels and containers, tools etc.
The guarantee expires if defects in the object of purchase are due to the following
circumstances:
- improper use
- negligent or intentional damage through own fault and/or unauthorised third parties
- Repairs or alterations carried out by third parties without our order
- Changes or damage due to force majeure (storms, hail, fire, power failure, lightning,
Flooding, snow damage, frost and other impacts of animals, etc.)
The guarantee also expires if a damaged and/or illegible or incomplete sales receipt is
presented.
The rights arising from the guarantee exist independently of the statutory warranty
claims.
The guarantor is BRESSER GmbH, Gutenbergstr. 2, 46414 Rhede, Germany.
After the warranty period has expired, you also have the possibility to send a defective
device for repair. Repairs after the warranty period are subject to a charge. You will
receive a cost estimate from us before the repair is carried out.
In case of a return please note the following:
Make sure that the article is sent carefully packed. If possible, use the original
packaging. Fill out the Service Form and enclose it with the proof of purchase.
Service
You can contact the BRESSER service team if you have problems with the 3D printer.
If questions or problems are not covered in this manual, you can look for solutions on
our official website or contact us by phone.
www.bresser.de
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