Mitel MiVOICE OFFICE 250 User Manual
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Mitel MiVOICE OFFICE 250 User Manual

Mitel MiVOICE OFFICE 250 User Manual

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MiVOICE OFFICE 250
MITEL 8560/8660 PHONE USER GUIDE
Release 6.3

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  • Page 1 MiVOICE OFFICE 250 MITEL 8560/8660 PHONE USER GUIDE Release 6.3...
  • Page 3 Mitel 8560/8660 Phone Quick Reference Guide Commonly Used Feature Codes This guide provides information for frequently used features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features.
  • Page 4 OUTGOING button or enter the Outgoing Call 3. After the tone, make your announcement, and access code (8 is the default code), and then dial then hang up. the telephone number. Page iv Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
  • Page 6 Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 7 Contact your system administrator for more information. The IP phone requires any one of the following power supplies:  Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 ...
  • Page 8  The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors. See “Power Requirements” on page vii. ...
  • Page 9 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 11: Table Of Contents

    Activating Door Relay ............18 Answering and Placing Calls Page xi Mitel 8560/8660 Phone User Guide – Release 6.2, February 2020 ®...
  • Page 12 Manual Call Forwarding ............37 Page xii Mitel 8560/8660 Phone User Guide – Release 6.2, February 2020...
  • Page 13 Canceling Messages Left at Other Extensions ........58 Page xiii Mitel 8560/8660 Phone User Guide – Release 6.2, February 2020...
  • Page 14 Troubleshooting Tips ............70 Page xiv Mitel 8560/8660 Phone User Guide – Release 6.2, February 2020...

  • Page 15: Getting Started

    Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone on the MiVoice Office 250. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features.

  • Page 16: About Your Phone

    5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Page 2 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 17: Feature Descriptions

    STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) MISSED (number) Missed Calls Page 3 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 18: Message Indicator Lamp

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to Background Music” page 10 for more information about background music. Page 4 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 19: Feature Buttons

    Forwards the call to the specified number. Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 5 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 20: Phone Connectors

    LAN/Power port: Connects to a network hub or a switch (8660 IP Phones only). Back of Phone Headset port Handset port PC ports 1-3 24V Power port LAN/Power port (8660 IP Phone only) Page 6 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 21: Phone Signals

    24). WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your 8660 IP phone. Phone Signals The phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: ...

  • Page 22: Headset Instructions

    2. Dial 317 to turn the headset on. HEADSET MODE ON appears. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. Page 8 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 23: Personalizing Your Phone

    Press the PREVIOUS or NEXT menu buttons to listen to and select a ring tone. 3. Press (Speaker), #, the ACCEPT menu button, or lift and replace the handset to select the ring tone. Page 9 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 25: Using The Dialpad Buttons To Enter Characters

    4. Press FWD to enter a space. 5. Press MSG to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 11 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 26 Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 12 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 27 Personalizing Your Phone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Page 13 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 28: Using Programmable Buttons

    You can also use a PKM (DSS/BLF unit) to add additional programmable buttons to your telephone. You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. Page 14 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 29: Default Access Codes

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 15 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 30: Default Feature Codes

    Call Forward – No Answer/Busy Call Logging Change Language Conference Default Station Directory Display Time And Date Do-Not-Disturb These features shown may or may not be enabled for your system. Page 16 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 31 Page Receive – On/Off Program Buttons Program Station Passcode Programmable Buttons – Return to Default Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Page 17 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 32: Viewing Button Assignments

    Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 18 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 33: Resetting The Phone To The Default Settings

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 19 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 35: Answering And Placing Calls

    You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on page Page 21 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 36: Using Automatic Call Access

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 22 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 37: Placing Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 23 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 38: Placing External Calls

    Contact your system administrator for more information about using Select Line Group or ARS access codes. Applies to 8560 Telephones only. This feature may or may not be enabled for your system. Page 24 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 39: Redialing A Number

    To redial the saved number: After selecting a line, press REDIAL. The number is redialed. If there is no redial number available, the display shows NO NUMBER NOTE TO DIAL. Page 25 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 40: Using Speed Dial

    You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 27 “. Page 26 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 41: Deleting Station Speed-Dial Entries

    3. Dial 381. 4. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999). Page 27 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 42: Using The Directory

    “Using the Dialpad Buttons to Enter Characters” on page Page 28 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 43: Using Account Codes

    This code is used for all calls made from your phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 29 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 45: Call Features

    While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to unmute the microphone. Page 31 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 46: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button. Page 32 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 47: Transferring Calls

    While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination. Page 33 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 48: Using Group Call Pick-Up

    If pick-up groups have already been configured, you can use the User Web Portal (if enabled) to provision the required buttons on your phone. Page 34 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 49: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 35 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 50: Forwarding Calls

    To turn System Forwarding on or off: Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. This feature may or may not be enabled for your system. Page 36 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 51: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 37 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 52: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 38 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 53: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 39 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 54: Placing Ad Hoc Conference Calls

    Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. The traditional conferencing feature that has always been available on MiVoice Office 250 has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 43).

  • Page 55: Ending A Conference And Placing All Parties On Hold

    Press the CNF button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable CALL button for external parties. Page 41 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 56: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 42 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 57: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 43 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 58: Using Record-A-Call

    (Special), and then dial 385. Press  Press the CANCEL RECORDING menu button.  Hang up. This feature may or may not be enabled for your system. Page 44 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 59: Using Group Listen

    Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 45 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 60: Using Secondary Extension Buttons

    # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Secondary Extension buttons must be programmed by your system administrator. Page 46 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 61: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 47 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 62: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 63: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 49 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 64: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 50 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 65: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 51 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 66: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 67: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 53 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 68: Changing Your Station Passcode

    Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 49 details on setting up a station passcode for your extension. To change your station passcode using Remote Programming: 1. Do one of the following: ...
  • Page 69 Call Features Page 55 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 70 Call Features Page 56 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 71: Messages

     Voice messages: System voice mail messages. Because a variety of voice mail products work with MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the...

  • Page 72: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 58 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 73: Using Do-Not-Disturb

    (Speaker) or the ACCEPT menu button, or lift and replace the handset. To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Page 59 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 74: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 60 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 75: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 61 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 77: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 63 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 78: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. ACD WRAP-UP TERMINATED appears. Page 64 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 79: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Page 65 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 80: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 66 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 81: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 67 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...

  • Page 83: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 84: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed Dial bin. Page 70 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 85  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 71 Mitel 8560/8660 Phone User Guide – Release 6.3, February 2020 ®...
  • Page 87 © Copyright 2020, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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