Appendix A Technical Information; Troubleshooting; Software Upgrading - Teldat H1+ Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
Below, you will find a table that will help you solve problems during the installation of the device. If you cannot solve
the problem, ask your distributor for additional information.
Problem
None of the LEDs lights up on
the device.
The local console doesn't re-
spond.
The local console only displays
strange characters.
You have forgotten the device
password.
The LAN LED never lights up in
green.
The WAN LED never lights up
in green.
The WLAN LED never lights up
in green.
The USB LED never lights up in
green.
The date and time configured in
the device will be lost on restart.
A.2 Software Upgrading
The Teldat H1+/H1+GE routers can be updated to new releases. Please ask your distributor for new releases.
There are various ways to update a Teldat router: please see the software upgrading manual for further information.
The software required to update the Teldat routers is provided in a format known as distribution. This consists of a
single file containing all the necessary files to update your device, as well as detailed information on the content.
Teldat H1+/H1+GE
Solution
Check the power supply to the device (power source, ON/OFF switch, main power
outlet).
Check that the console cable is the correct one and that it's connected to the
device and the asynchronous terminal.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1. Check that the console is not in
an events process.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1.
Ignore the configuration by using the RST pushbutton, as explained in the relevant
section.
Check the Ethernet cable and the connection to the network.
Check that you have the correct license for use.
Check the Ethernet cable and the connection to the network.
Check the configuration for your device and that for the remote station(s).
Check that you have the correct license for use.
Check that the device inserted in the USB connector can be supported by the
device.
Check the Teldat webpage http://www.teldat.com to obtain the list of 3G USB mo-
dems that can be used.
Check that you have the correct license for use.
Parameters configured through the time set command are lost when the device is
restarted. In order to keep date and time configuration, use NTP.
Technical Information
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