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Chapter
8
8.15.1.6 Service Reliability
Each of the Outlook, OXO Connect, Skype & Live Messenger, Yahoo!, Live Messenger, Facebook and
Intelligent Quick Dialling (IQ) groups of features are provided by a My IC Plugin for Outlook
(not to be confused with a Windows service). My IC Plugin for Outlook
services on startup. Upon failure a service will be scheduled for a restart after approximately 1 minute.
If a given service fails to start, the functions provided by the service will be unavailable to the user.
Furthermore contacts provided by the service will either be unavailable or the contact details will be
maintained but the presence will be unavailable.
Service Software information is available from the "Diagnostics" window, available by clicking on the "i"
button (bottom right corner of the My IC Plugin for Outlook
button. For more information, see
8.15.1.7 Basic Troubleshooting
8.15.1.7.1 Networking or System Problems
To check network connectivity to the OXO Connect, make sure you are able to ping the OXO Connect
IP Address via Command prompt from the PC that has My IC Plugin for Outlook
sure a reply is received. Command prompt can be accessed as follows:
•
From Windows Vista & Windows 7: Start > All Programs > Accessories > Command Prompt.
In the Command prompt type:
ping <OmniPCX Office IP Address>
Note:
To change the IP address of the OXO Connect on the My IC Plugin for Outlook
Phone & Modem Options > Advanced
Select Alcatel TAPI Service Provider and change the Switch Name and Address or
Use the My IC Plugin for Outlook
Start > All Programs > Alcatel-Lucent > My IC Plugin for Outlook
8AL91217USAA - Ed. 01 - July 2018 - Installation Manual
Device commissioning
Diagnostic file
®
Phone Configuration available at:
®
®
panel) then clicking the Diagnostics
on page 185.
®
attempts to start each of these
®
installed and make
®
PC, go to Control Panel >
184/216
service
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