Technical Support; Return Of Equipment - Ametek Thermox 2000 ATEX Series User Manual

Technical Support

AMETEK/Thermox is committed to providing you the best technical sup-
port in the industry. If you need service or application assistance, please
call AMETEK at (412) 828-9040, or your local AMETEK/Thermox represen-
tative. Before you call the factory for technical support, run test gases and
record the following values (you may be asked by the factory to provide
this information when receiving service):
• Cell millivolts
• Thermocouple millivolts
• Cell temperature
• Box temperature
See "Display" under the Setup key section in the Controller/User Inter-
face chapter for help on how to get this information displayed on your
Series 2000 control unit.

Return of Equipment

If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
Billing and shipping address
•
Model number
•
Serial number
•
Purchase order number
•
Telephone number
•
NOTE
Before returning material, you must get an RMA number from the
factory.
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