Faxing Problems Solution Chart - Xerox M20/M20i User Manual

PROBLEM
Invalid Email ID
Enter Again
Configured Already
Invalid Login

Faxing Problems Solution Chart

PROBLEM
Originals are fed diagonally
(skewed)
The original is not being printed
on the paper of the remote Fax
even though it is being sent
Originals are not sent even if
operations are carried out
normally
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
PROBABLE CAUSE
Displayed when the E-
mail ID is invalid
Displayed when an
attempt is made to enter
an invalid Group number.
Displayed when an
attempt is made to
configure and already
configured Group.
Displayed when Login
and/or password are
invalid or do not
correspond.
Ensure the Document Guides are adjusted to the width of the
original being fed.
Check the original meets the conditions established for use with
this device.
Ensure the originals were placed face-up in the Document Feeder
or face-down on the Document Glass.
Check that the remote Fax is compatible with the machine. This
machine supports G3 communications but not G4
communications.
SUGGESTED SOLUTION
Ensure the E-mail address does not have any
spaces in between and that it does not start with
special characters such as + or @ and that the
ID only contains one @ symbol.
Ensure the login information and password are
valid and entered accurately.
SUGGESTED SOLUTION
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