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Problem Solving
Printing Solution Chart
Problem
The Pro 215 does not
print
Half of the page is
blank
52
Probable Cause
The IEEE-1284 Parallel cable or
USB cable is not connected
properly.
The IEEE-1284 parallel cable or
USB cable is defective.
The port setting is incorrect.
The toner and drum cartridges are
not installed properly.
The printer driver may not be
installed properly.
The parallel port cable
specifications may not be correct.
The page layout is too complex.
The page orientation may be
incorrect.
There may be too many
applications open.
The computer CPU specification
may be incorrect.
Remedy
Check the cable connection.
Check the cable with a computer
and printer that work. If printing is
still not possible, replace the
cable.
Check the printer settings in the
Windows Control Panel to make
sure that the print job is being sent
to the correct port. (For Example:
LPT1.)
Check that the toner and drum
cartridges are installed properly.
Uninstall and reinstall the Pro 215
printing software.
Use the IEEE-1284 parallel port
cable supplied with the machine or
replace it with an IEEE-1284
compliant cable.
Reduce the resolution setting from
600 dpi to 300 dpi.
Change the page orientation in the
printer setup dialog.
Try closing other applications
before printing.
Reduce resolution from
600 dpi to 300 dpi.
Check that the computer meets
the minimum specification.
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