Printing Problems - Xerox M20/M20i User Manual

CONDITION
Frequent copy paper jams
Toner yield is lower than
expected and TONER LOW
message appears in the LCD
Fewer copies from the Toner
Cartridge than expected

Printing Problems

PROBLEM
The product does not
print
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Fan the stack of paper, then turn it over in the tray. Replace paper
in paper tray with a fresh supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight 80 g/m
bond paper is recommended.
Check for copy paper or pieces of copy paper remaining in the
product after a paper jam has been cleared.
Toner may be lodged in the cartridge. Remove the toner cartridge.
Shake the toner cartridge and tap along the top of the toner
cartridge over a waste receptacle. Take care not to touch the
exposed toner on the left side of the cartridge.
Originals contain pictures, solids, or heavy lines. Originals are
forms, newsletters, books etc. The product is being powered on
and off frequently. The Document Feeder is being left open while
copies are being made.
PROBABLE CAUSE
The IEEE-1284 parallel
cable or USB cable is not
connected properly.
The IEEE-1284 parallel
cable or USB cable is
defective.
The port setting is
incorrect.
The toner and drum
cartridges are not
installed properly.
The printer driver may not
be installed properly.
The parallel port cable
specifications may not be
correct.
SUGGESTED SOLUTION
SUGGESTED SOLUTION
Check the cable connection.
Check the cable with a computer and printer
that work. If printing is still not possible, replace
the cable.
Check the printer settings in the Windows
Control Panel to ensure that the print job is
being sent to the correct port. (For Example:
LPT1.)
Check that the toner and drum cartridges are
installed properly.
Reinstall the software.
Use an IEEE-1284 compliant parallel port cable.
2
(20 lb)
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