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The cartridge will not eject
Possible Cause
The cartridge is jammed in the drive,
or the backup application cannot eject
the cartridge. This is most likely to be
a communication problem between
the drive and the system.
The drive will not accept a cartridge
Possible Cause
The cartridge is not compatible with
your tape drive.
The cartridge has been damaged.
The tape drive is faulty.
64
Troubleshooting
Potential Solution
1.
Check there is power to the drive.
2.
The Prevent Media Removal function may be enabled. This is on
a per-host basis, but all hosts must allow media removal for any
of them to do so. Check each host for the status of the PMR
function.
3.
Press and hold the Eject button for 10 seconds. Allow the drive
up to 15 minutes to eject (this is the maximum rewind time of the
cartridge.)
4.
If the cartridge is still jammed, for full height drives press the
emergency reset button (see
half height drives perform an emergency reset by pressing and
holding the Eject button for 20 seconds, and the drive will reset.
Wait for the drive to reset and get back to the loaded position.
This may take up to 15 minutes. Again press and hold the Eject
button to perform a second forced eject and emergency unload
if required.
5.
If the cartridge is still jammed, call for support
Potential Solution
1.
Check you are using LTO Ultrium 3, 4 or 5 media. LTO Ultrium
5 drives do not accept LTO Ultrium1 or 2, or other non-LTO Ultri-
um media.
2.
Check the orientation of the cartridge when loading into the drive.
1.
Check the cartridge case is not cracked or split.
2.
Check the leader pin is not damaged. If it is, discard the cart-
ridge.
3.
Check the cartridge teeth are not damaged. If they are, discard
the cartridge.
4.
If the drive will still not accept the cartridge, try using a new or
known good cartridge. If it loads, the original cartridge is faulty
and should be discarded.
5.
If the original cartridge is accepted in another tape drive, the
original tape drive may be at fault. Check the interface connection
and that the tape drive is recognized by the backup application.
1.
Check the drive is powered on.
2.
If the drive still will not accept the cartridge, there may be a
problem with the drive's cartridge memory. Call for support.
"Reset
switch" on page 21) or for
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Table of Contents
Troubleshooting
