Table of Contents
Advertisement
5.
If the cartridge could be ejected before this step, there is no problem with the drive or media
and the following steps are not required. If it could not be ejected using the steps above,
there may be a problem with the cartridge or drive.
Power down the drive.
6.
Disconnect the data cable.
7.
After at least 15 seconds, power the drive back up and wait until the drive is idle/ready.
CAUTION:
reversed, pins are not bent, and so on.
IMPORTANT:
important that you allow sufficient time for the drive to complete rewinding the cartridge. If
you interrupt it, you may damage the media or the tape drive.
8.
Ensure that drive activity has stopped (waiting 10 minutes after power up is usually long
enough). Push the Eject button.
This step attempts to overcome unload issues due to the drive being in an abnormal state
or because Prevent Media Removal has been incorrectly left on after being set by a rogue
application.
9.
Initiate a force eject or emergency unload operation by pressing and holding the Eject button
for 15 seconds. This step causes the drive to try everything possible to unload the tape.
CAUTION:
The tape may also become unreadable because an EOD (End of Data) mark may not be
properly written.
10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at http://
www.hpe.com/support.
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to
diagnose the problem and upgrade the firmware. If the failure occurs regularly on multiple
cartridges, contact customer support at http://www.hpe.com/support.
Emergency reset
As a last resort, if the drive has disappeared from the system and appears to have failed, it can
be reset by pressing the emergency reset button,
(Use the tip of a paperclip to press the button.) This will allow the drive to reset its internal
hardware, including the SAS port, and potentially make it visible to a host again.
The reset process may take up to 10 minutes (the maximum rewind time) to complete.
NOTE:
This form of reset will clear the internal buffers and, therefore, lose any data in them.
If the drive was writing at the time, data may be lost and the cartridge will not have an EOD,
which means subsequent restores are likely to fail. Discard the cartridge.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If
it is a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1.
Check that the drive has power (the power cord is properly connected and the Ready LED
is on).
2.
Check that you are using the correct media. Use only Ultrium media.
Use care when disconnecting data cables to ensure that connectors are not
Powering up with a cartridge in the drive can take several minutes. It is
You may lose data if you force eject a cartridge that is in the middle of a backup.
Front view of LTO Ultrium tape drive (page
Problems with cartridges
5).
47
Advertisement
Table of Contents
Troubleshooting
